George Terrell

Tempe, AZ 480-***-**** acyxll@r.postjobfree.com

Connect With Me on LinkedIn

A high-energy, creative, proactive, flexible team player. An accomplished technology leader with proven experience monitoring and controlling computer systems and applications while driving optimization and mitigating risk factors.

Core Competencies

● provide help desk functions ● technology ● documentation

● monitor environmental systems ● software support ● training

● computer systems support ● compiles and documents ● customer service

Career Highlights

Promoted 5 times within multiple disciplines at Avnet

Warehouse Trainer Media Coordinator and / or Computer Operator multiple years

18+ years’ experience in technology industry

Professional Experience

Avnet 2008- 2017

Computer Operator II

Monitors and controls computer systems and applications

Provide first level support to all Avnet customers. Communicates effectively with users and initiates problem resolution, including timely escalation of problems to programmer/analysts, data center management, technical support, and vendors.

Monitors and operates multiple mainframe and open system platforms.

Compiles and documents operational statistics required by senior management.

Maintain documentation and tools necessary to perform this job function.

Proficient in the following applications and software: Racking and Stacking Servers in a Data Center environment

oOpen Systems/Avamar, Sitescan, Netbackup, Networker, IBM Control-M, Tivoli, Control-M, Openview,, ACSLS commands, SAP Database system, SharePoint hardware, such as UPS, HVAC

Avnet 1998 - 2008

Senior Media Coordinator

Responsible for overseeing technology initiatives and media implementation, for company events and daily operations. Works with the communications team to ensure high-quality visuals and media projects are completed on time and under budget. Works under tight deadlines

Handled technical aspects of printing critical customer invoice, including software and configuration.

Processed & Mailed on a Bell & Howell hander all of the invoices on a daily basis.

Maintain the magnetic tape library system and off sight storage of tapes using software inventory tools.

Ensure the correct backup tapes are removed from the tape library, and shipped to an off sight location.

-Schedule the return, retrieve and store from the off sight storage facility to ensure daily production.

Maintain inventory lists and order supplies as needed.

Under general supervision provide support for command center as needed.

Train staff as needed.

Avnet 1993 - 1998

Warehouse Trainer

Delivers, monitors, coaches and guides technical and non-technical training for warehouse Supervisors and non-Exempt associates.

Provides coaching, facilitates discussions and makes recommendations for warehouse staff.

Consults with coach trainers, distribution supervisors and general warehouse associates on the floor to follow up on operational issues such as work methods, productivity and new hire follow up.

Assesses training and developmental needs. Partners with learning and development team to modify, design and develop training programs and materials.

Conducts training sessions and orientations. Ensures all distribution center supervisor and non-Exempt training programs are conducted on a timely basis. Provides follow up to maintain quality and consistency to the training process.

Consults with Learning and Development Manager and Manager of Human Resources on a regular basis to assess effectiveness of current training programs used.

Administers safety training for the Distribution Center to maintain programs that meet OSHA and Company guidelines.

Analyzes associate performance data to assess the impact and effectiveness of programs; report results and manage ongoing process improvements related to results of evaluations.

Keeps abreast of current trends and best practices within the Learning and Development industry to continually bring fresh ideas and approaches.

Drive and support change management initiatives and processes.

Participates in special projects as assigned.

Contact this candidate