Customer Service Manager/Collector-see resume for skills etc.
Resume:
GLORIA JEAN DUGGER
* ***** ****** **** *** Fairfield, Ct. 06812
Phone: 623-***-**** Please leave message
Email: ***********.*****@*****.***
REMOTE POSITIONS ONLY
Mac OS X El Capitan 10.11.4
QUALIFICATIONS
I have over 10 years employment in the call center/collection industry. I have 1st party and 3rd party, inbound & outbound, collections & customer service experience. Collected for utilities, cable, Pay pal, Ebay, debt buyers, corporate, medical, auto deficiencies, credit cards, secured/unsecured loans, student loans, and mortgages. I have Worked: Mac. OS X El Capitan 10.11.4, Windows 10, 8.2, 7, Vista, XP, ME, 2000, 98, 95, Facs, Khope, Livevox, AS400, WIN, Renaissance, Word, Works, Excel, PowerPoint, Outlook, Auto Dialers, Spreadsheets, and the Internet for skip tracing. Knowledge of FTC, FDCPA, and HIPAA regulations. COMMENTS
I am: responsible, reliable, detailed oriented, adaptable, a quick study, and give 100% daily. I have a proven record and would be of great benefit to any organization. I feel the position would be a good fit both to me and your company based on my previous experience and willingness to adapt and learn new things quickly. EDUCATION
06/30/00-11/03/00 OSI University - Phoenix, Arizona - Leadership/Management Certifications 09/03/85-05/16/87 Glendale Community College - Glendale, Arizona Majors: psychology, history, and education - 7 semesters 12/03/79-06/06/80 McKinley Sr. High School - Canton, OH-Graduated with Honors EMPLOYMENT
03/22/10-03/15/16 ERS/Convergent Outsourcing Inc. 10050 N. 25th Ave Ste 100 Phoenix, Az. 85021 Sr. Collector.
Supervisor: Vanessa Santillian 602-***-**** Supervisor: Jason Vanley 800-***-**** ext 7009 Responsible for inbound/outbound recovery or collections on 3rd party tertiary, and second placement accounts. On the floor training, and go to girl for special projects. Clients: utilities, cable, Pay pal, debt buyers: Asset and Pinnacle, and corporate accounts. Use of Windows 7, Facs System, Khope, Livevox, and internet for skip tracing. Received numerous awards for outstanding performance and exceeding goals. Maintained second position in gross/fee dollars in office. Reason for leaving: Move to Connecticut.
06/25/07-01/05/09 ROI 4425 W. Olive Ave. Ste 203 Glendale, Az. 85302. Collector. Site Manager/ Director of Operations: Mike Turner 623-***-**** Responsible for inbound/outbound recovery or collections on 3rd party multiple client medical accounts. Use of Windows XP, AS400 system, and Internet for skip tracing. Received numerous weekly and monthly awards. Left: Az. office closed 03/22/04-06/22/07 AMO Recoveries Inc. 4425 W. Olive Ave Ste 203 Glendale, Az 85302. Collector. Site Mgr: Mike Turner 623-***-****, Supervisor: Shawn Haygood 602-***-**** Responsible for inbound/outbound recovery or collections on 3rd party-first and second placement accounts. Clients: Honda Financial Auto Deficiencies, Discover Financial Service Credit Cards, Mayo Clinic Medical, and Harley Davidson Financial Motorcycles. Use of Windows 98, CUI/ Cubs Program, and Internet for skip tracing. Received: The Team Performance Award, and numerous monthly bonuses and awards. Left: Az. office closed 11/11/02-01/20/04 MRS Associates Inc. 2222 W. Rose Garden Ln. Ste 101 Phoenix, Az 85027. Recovery Specialist/Collector. Supervisor: Lisa Kradel 877-***-**** Responsible for inbound/outbound recovery or collections on credit cards and unsecured/secured loans. Clients: Capitol One, Sears, Wells Fargo, 1st Financial, 1st Premier, Bank One CC, and Chase CCD Services. Use of Windows 98, FACS Program and Internet for skip tracing. 5 times employee of the month. Left: office closed
06/18/01-07/26/02 OSI Collection Services 20401 N. 29th Ave. Ste 110 Phoenix, Az 85027. Account Representative/Collector. Supervisor: Dusty Whitesell 480-***-****, Marc Johnston 602-***-**** Responsible for inbound/outbound collections on vehicle deficiency, credit cards, secured/unsecured loans, real estate, and commercial loans. Clients: Bank of America, Honda, Sears, and Chase Manhattan Bank. Use of WIN Program, DACKS dialer program, and Internet for skip tracing. 4 times employee of the month. Left: went to newly opened office, MRS 03/28/99-05/31/01 Outsourcing Solutions Inc. 7878 N. 16th St. Ste 235 Phoenix, Az 85020. Collection Manager/Department Supervisor/Assistant Director of Operations. Site Supervisor: Mike Ronayne 602-***-****
Responsible for 1st party collection of delinquent accounts from the client, American Express (ccd‘s). Completion of Manager (queues) daily. Dialer: set up, maintenance, and shut down procedures. Interviewed, hired, trained, developed, and motivated up to 120 floor representatives and 7 Managers in both inbound and outbound depts. Adjusted schedules, performance evaluations, floor tests, meetings etc. Use of Windows 95/98, Microsoft Word, Excel, Outlook, and AMEX-CC 90’s Programs. University classes in management. Received Leadership Award. Received many outstanding performance awards for the office, client, and myself. Left: Az. office closed
02/20/98-02/01/99 Mattel Inc. 59th Ave & Talavi Rd. Glendale, Az 85301. Team Lead. Left: office closed
Responsible for inbound/outbound: sales, customer service, and collections. The training and development of 23 employees.
REFRENCES
Pamela Lambros Alfrdia Douglas
Joshua Harrison Cheryl Harrison
Vanessa Santillan Danielle Collins
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