Elizabeth M. Noisette, ITIL v*

Spring Hill, FL 904-***-**** acyxh1@r.postjobfree.com

DoD Secret Security Clearance

SUMMARY

Proven professional with over 16 years of progressively increasing responsibility in Program & Project Management, Systems Engineering & Technical Architecture, and Information Technology including both managerial and supervisory roles within global operational environments. Provides comprehensive, leadership abilities, technical and analytical experience in operations and communications systems/subsystems, and logistics life cycle management. Demonstrated ability to manage cultural changes and achieve positive results while exemplifying a positive attitude and work ethic that ensures effective outcomes of extremely difficult situations in austere environments. Leader of large and small scale cross functional teams, both traditional and remote, with a demonstrated track record of delivering projects ahead of schedule and under budget. Proficient in project management processes, practices, methodologies. Currently enrolled in Syracuse University’s Project Management Professional (PMP) program. PMI Certification anticipated February 2017

CORE COMPETENCIES

Project Management

Stakeholder Engagements

Interpersonal Communication

Leadership Development

Planning & Operations

Safety Management

Performance Management

Process Analysis & Improvement

Talent Management

Cross-Functional Supervision

Team Development

PROFESSIONAL HISTORY

DATAPATH INC, Naval Computer Telecommunications Station Manama, Bahrain

Engineer Support Aug 2015 – Present

Manage the DKET (Deployable Ku/Ka Earth Terminal) satellite and all associated equipment including modems, low noise amplifiers (LNA’s), high power amplifiers (HPA’s) and antenna control units (ACU).

Oversee Engineering and Technical Support Services required to design, model, test, and implement systems and infrastructure to deliver voice, video and data services projects

Maximize network performance by: monitoring performance; troubleshooting network problems and outages

Provide restoral plan solutions and provide customer with concise equipment status reports; Lifecycle replacement

Serves as technical advisor to stakeholders, identifying capabilities and compatibility of the Deployable Ku/Ka Band Earth Terminal for the Naval Central Command

TELECOMMUNICATION SYSTEMS INC. Tampa, Florida

Associate ILS Coordinator Dec 2012 - Aug 2015

Dec 2014 - Aug 2015

Remotely oversaw logistical support operations and projected future logistics needs and systems requirements to ensure continuity of service for Afghanistan, Iraq, Bahrain, Djibouti, Kuwait and the Tampa Maintenance/Reset team.

Resourceful, self-manager ensuring repairs were 100% complete and returned to customer in a timely manner as not to delay the mission.

Responsible for Zeus Global asset and inventory tracking management system totaling approximately $5,000,000 in Communications equipment.

Created and maintained mutually beneficial external vendor relationships prompting vendors to deliver products and services at the optimal level of quality and risk, at the required time and place, and at the best price.

Utilized a wide variety of communication and collaboration tools to coordinate with a dispersed team of 20 at 5 overseas locations.

Processed over 1000 RMAs (Return Material Authorization Requests) of customer equipment to manufacturers, achieving 100% on-time processing, resulting in zero errors, exceeding standards.

Project Site Lead/ VSAT Engineer, Camp Arifjan, Kuwait Dec 2012 - Dec 2014

Effectively managed the Retrograde Property Assistance Team operations in Kuwait. Providing oversight, visibility and scheduling of work assignments and locations. Accountable for the deployment, operation and maintenance of SIPR NIPR Access Point, VSAT communication systems. Obtained project resources in accordance with a procurement plan.

Assisted in management of $10+ million projects that came in within tight deadlines and budget constraints.

Trained, motivated and directed team to handle the anticipated amount of materiel related to the drawdown from Afghanistan, along with verifying selected documentation related to the turn-in process

Communicate project status to stakeholders for their feedback so as to align the project as per the business needs.

Consult with the client to develop communications strategy and coordinate the delivery of materials.

Monitor project deliverables and progress through the duration of the project plan and manage deviations as appropriate, including project scope.

Implement the approved actions and workarounds required to minimize the impact of project risks.

Provided remote and local support throughout Kuwait in support of the U.S. military.

ITT SYSTEMS DIVISION Camp Buehring, Kuwait

Site Manager (Technical) Oct 2010 - Jan 2012

Identified, negotiated, communicated and managed project changes. Provided pertinent information of project status, project risks, changes in scope, deliverable issues to major stakeholders, customers, project team, supervisor and governance. Oversaw the necessary repairs to the USC-60 Flyaway Tri-band Satellite Terminal. Proactive coordination with the distant end to resolve issues and restore service for any interruption to the transmission paths for full 24/7 operations.

Researched proposals and presented recommendations to senior leadership/ownership in regards to projects that may include network, hardware, security and overall IT needs.

Coordinated different personality types to achieve optimal results while working in a multi-national environment with quickly changing techniques and high-pressure situations.

Coordinate and facilitate cooperation from multiple areas within IT to accomplish assignments.

Successfully managed complex IT projects ranging up to $2 million and 9 technical staff.

ROCKWELL COLLINS Camp Casey, South Korea

Project Lead / Service Engineer / Logistician Dec 2007 - Sept 2010

Developed, executed and maintained a system for managing end-to-end deliverables. Established and maintained liaison with supported and supporting activities or units. Removed roadblocks and made strategic and/or day-to-day decisions to move projects forward. Reduced the overall turn-around time of communications equipment by 100%. Provided direct coordination, operation and troubleshooting for 24 tactical Satellite Terminals; SME responsible for all things related to the JNN/ AN-TSC-167A Satellite Transportable Terminal (STT), for 2nd Infantry Division, Korea.

Maintain accountability for equipment valued at over $8,000,000 dollars with zero losses.

Insured and inspected the operations and preventive maintenance checks of equipment to include generators, modems, antenna control units, during major Division Exercises identifying problems and providing quick and precise solutions to commanders on the ground.

Proactively identify obstacles and collaborate with team to identify several options/solutions.

Proactive communication whether in-office or working remotely.

ITT SYSTEMS DIVISION Baghdad, Iraq

Service Engineer/Team Lead Dec 2005 - Jan 2007 Superior interpersonal/communication skills, responsible for the overall direction, management, coordination and accountability of project oriented work efforts and success of project deliverables across the IT organization. Subject Matter Expert for services to the USC-60 Flyaway Tri-band Satellite Terminal and its ancillary equipment per the OEM manual and military regulations.

Tactical field experience, superior leadership skills and dedication were instrumental and crucial in the endless ability to meet mission requirements and objectives which resulted in a 100% operational reliability rate.

Troubleshoot technical issues when the need arises, and escalating appropriately as needed.

Accountable for managing and monitoring project performance.

MILITARY EXPERIENCE, United States Army

Senior Record Telecommunications Center Operator, Fayetteville, NC, Feb 2001-Nov 2001

Telecommunications Center Supervisor/COMSEC Custodian, Unit Funds NCO, SHAPE, Belgium, 1998-2001

Telecommunications Center Operator, Savannah GA, 1996-1998

Telecommunications Center Operator, Camp Colbern, South Korea, 1994-1996

EDUCATION & CREDENTIALS

Scrum Fundamentals, Syracuse University, (Currently enrolled)

Project Management Professionals Certification, Syracuse University/PMI October 2016

Project Management Certificate (Undergraduate), University of Phoenix, Aug 2016

ITIL® Foundation Certificate in IT Service Management, exin, Aug 2016

Project Estimating and Control Techniques, University of Phoenix, June 2016

Procurement and Risk Management, University of Phoenix, May 2016

Basic IP Routing and Switching, 2008

CSP System / Security Manager, 2001

TECHNICAL KNOWLEDGE

HARDWARE: VoIP, TDMA and FDMA satellite modems, Cisco 2800 Series Router with 16 port NME Switch, KIV-7/19 Trunk Encryption Device, KYK-13, AVCOM Spectrum Analyzer, BUC, High Power Amplifier, LNA/LNB, Antenna Control Unit

SOFTWARE: Productivity Suites: Microsoft Project 2013, Visio 2013, Basecamp, Microsoft Office Suite, Windows, Visual VSAT, Remote Services Delivery Support System (RSDSS), Remedy, FTSAT Hub System, Nodal Satellite Multiplexer, MaxView, Zeus, CodeMettle

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