Technical Support Sales

Joni Mari Elizabeth S. Magturtur

** *********** ****** ******* “A” Quezon City

Contact #: 090********

E-mail address: ****************@*****.***

OBJECTIVE:

To be able to contribute my knowledge and skills to the company and willing to accept every opportunity related to career growth and development.

EDUCATIONAL ATTAINMENT:

Tertiary 2008 - 2012 POLYTECHNIC UNIVERSITY OF THE PHILIPPINES

Bachelor of Arts in Theater Arts

Sta. Mesa, Manila

Secondary 2004 – 2008 GOD’S GRACE ACADEMY

Payatas A, Quezon City

PERSONAL INFORMATION:

Date of birth: April 24, 1991 Place of birth: Quezon City

Age: 25 years old Nationality: Filipino

Civil status: Single Sex: Female

Height: 5’4’’ Weight: 76 kgs.

Religion: LDS/Mormon (TCJCLDS)

WORK EXPERIENCE:

SALES SUPPORT ASSOCIATE (June 2014 – June 2016)

Maersk Global Service Centres Philippines

Quote to Customer - Analyze and handle request quote from customer specifically in North America, Brazil and Africa Clusters. Give rates within specific turnaround time and follows SLA. Assist sales lead for queries about adjustment of rates and how to quote.

MARS/Ratesheet – give assistance to MARS and ratesheet teams (adjustment of rates).

Federal Maritime Commision – Analyze all documents received from the customer and approve it once they comply in FMC policy.

Systems/Tools used: MARS Update tools, SFDC, AFLS, PNQ, MEPC, Servcon, SAP (BI reports), WLM, FMC DATABASE, OUTLOOK, LYNC (for chat)

General Work Experience – Provide email support to clients regarding shipping. Provide guidance to new client that are not well informed on their shipping. Escalate technical tickets to the appropriate technical support parties. Make quick and accurate responses to clients that issue common queries via email.

TEACHER (Fulltime: June 2012 – March 2014, Part-time: June 2014 – March 2015)

Haiyah Learning Institute

Teach lessons to preschool and elementary pupils, prepares lesson plans and teach extra-curricular activities.

CHARACTER REFERENCE:

Zeus Atad - Senior Associate, Maersk GSC, 092********

Eliza Quial - Process Expert, Maersk GSC, 091********

I hereby certify that the above information are true and correct to the best of my knowledge and belief.

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