Customer Service Sales

SUMARY OF QUALIFICATIONS

Spanish-English Bilingual Professional, Integrity driven, Meticulous, who undertakes complex assignments, meets tight deadlines and delivers superior performance, proactive with practical knowledge in management, corporate finance, sales and business markets, with strengths in re-engineering business processes, defining continuous improvements and empowering results recognizing and accelerating peer’s strengths and building powerful teams. A diplomatic leader focused in organizational direction, business strategy, finance, project management, sales and loan structures, risk-based lending, billing strategies and control, with superb customer service and corporate administration expertise.

PROFESSIONAL EXPERIENCE

JAIME BARRON PC LAW FIRMS & ASSOCIATED CORPORATIONS TX APRIL 2008 - PRESENT

Corporate Administrator/COO, in this position wears several hats; these include general administration, business negotiations, human resources, technology, property acquisition analysis, and management of several building facilities and tenants where offices are located, building relationships with vendors and suppliers’. Collate financial reporting materials, oversee all financial operations of the organization and other corporations, lead and be part of the team to support the following areas:

*Key decisions as a member of the executive management team * Maintain in-depth relations with all members of the management team * Manage part of the accounting and billing, human resources, and investor key decisions* Oversee the financial operations of subsidiary companies and the operations * Manage any third parties to which functions have been outsourced * Oversee the company's transaction processing systems * Implement operational best practices * Oversee employee benefit plans, with particular emphasis on maximizing a cost-effective benefits package * Supervise and negotiate acquisitions * Billing and recovery Property and asset administration, Training of staff with emphasis in costumer care and management.

Management Consultant/Analyst, Responsible for identifying strategies to increase the revenue and growth of the firm, working close with the president and the general manager, in this capacity plan a study to work in problems and procedures, such as, marketing and cost analysis. Including, design, evaluate, recommend and approve changes, the analysis and negotiation for the acquisition and of new potential properties and the expansion of potential new branches. The firm expanded 400% in size and revenue*

*General Management * Organizational Changes * Collection procedures and Implementation *Cost Analysis * Approve changes and reports * Business Strategy * Financial and Management Controls * Marketing * Human Resources optimization * Information and technology functionality analysis * Costumer service improvement and control * * Identify and form hypothesis and solutions * Present findings and recommendations * Regulatory Compliance/Audits.

SANTANDER BANK, FINANCIAL CORPORATION MX APRIL 2007 - MARCH 2008

Regional Sub Director of Real Estate Development, Managing the operations and negotiations of bridge loans to finance real estate developments and construction of luxury towers and buildings, directing the south east part of the country to finance some of the biggest residential and housing developments in the region from Veracruz area to Cancun, directing strategies to defeat other financial groups in most of the negotiations with investors at international levels fostering long term relationships and identifying opportunity areas and prospecting new businesses and negotiations.

* Relationship business operations * Financial Statements * Financial Analysis * Statistical Analysis * Corporate finance & Financial Services * Financial Reports analytics * Client Relations * Strategic planner * Forecasting * Human Resources *Project Management * Diplomatic negotiation * Managing difficult situations with customers and providing them with a resolution, information or additional options. Ensure that quick and proper response to all reasonable customer requests * Maintains the highest level of confidentiality with all information obtained.* Responsible for growing customer base; consumer and business relationships * Develop and grow business and consumer relationships * Maintain good public relations with customers.

BBVA BANCOMER BANK MX APRIL 2005 - FEBRUARY 2007

Branch Director, Responsible for the administration and daily operation of the branch, including bank product sales, customer service, security and safety in accordance with the Bank's objectives. Develop new loans and business specially Bridge loans for construction and financing developments, and generating Individual Mortgage loan products, providing a superior level of customer service and promoting the service culture through coaching, guidance and staff motivation, providing leadership, training, supervision..

Supervise the day to day operational functions of the branch * Approve customer and bank transactions. *Perform pre-audits to identify & mitigate operational risk and compliance procedures. * Be knowledgeable about all business, and consumer loan products. * Responsible for the general maintenance of the facility. Ensure that all security procedures are strictly followed, branch and branch was operational and satisfactory audits were achieved. * Collaborated in the hiring, training and retention of staff. * Supervise, coach, and develop staff regarding service expectations, policies, procedures, products, systems and banking transactions. * Facilitate regular employee meetings to discuss goals, discuss operational issues *Responsible for growing customer base; consumer and business relationships through internal and external marketing programs. Develop and grow business and consumer relationships. * Maintain good public relations with and ensuring customer needs are met * Managing difficult situations with customers and providing them with a resolution * Ensure that quick and proper response to all reasonable customer requests. • Maintains the highest levels of confidentiality with all information obtained and follow policies.

PROFESSIONAL EXPERIENCE

G.E. CAPITAL BANK, WALMART & CEMEX ACCOUNTS - MX JULY 2001 - MARCH 2005

Zone Director, In charge of the operations and logistics, sales and public relations Plan, direct, or coordinate the actual distribution or movement of credit products and services to the customer. Coordinate sales distribution by establishing sales territories, quotas, and goals and establish training programs for sales representatives. Analyze sales statistics gathered by staff to determine sales potential and inventory requirements and monitor the preferences of customers.

Team leader, in charge of managing the sales executives and responsible for the production and control of credit operations and Customer Care supervising, Solving Problems for credit card accounts, create strategies to plan and execute research and development incentives for the credit sales force to accomplish the goals for the bank.

* Monitor customer preferences to determine focus of sales efforts. * Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs. * Review operational records and reports to project sales and determine profitability. * Prepare and approve strategies. * Resolve customer complaints regarding sales and service. * Confer or consult with department heads to plan advertising services and to secure information and customer specifications. * Represent company at trade association meetings to promote products. * Oversee regional and local sales managers and their staffs. * Confer with potential customers regarding their needs and advise customers and how to increase sales and performance.

R.C.I. RESORT CONDOMINIUM INTERNATIONAL - MX JANUARY 1996 - SEPTEMBER 1999

Sales force and closer offering vacation time shares in resorts of the area, after some time I become a closer and supervisor of the staff for the execution of the operations including:

*Prospecting * Negotiation and sales * Promotion sales * Closing financial transactions * Public relations.

TRAINING AND EDUCATION MASTER DEGRE EQUIVALENCY (6 YEAR COLLEGE)

FLORIDA DEPARTMENT OF EDUCATION CERTIFICATION AS SPANISH TEACHER K-12 JANUARY 2017

REGION 4 Houston ISD TX DECEMBER 2005 - JANUARY 2007 TEACHER CERTIFICATION PROGRAM

BACHELOR DEGREE SEPTEMBER-2000 - JULY 2004

BACHELOR IN BUSINESS ADMINISTRATION EQUIVALENCY PEDAGOGY PROFESSIONAL LICENSE 4933046

ASSOCIATES DEGREE INTERNATIONAL RELATIONS AND EXTERNAL TRADE SEPTEMBER-1998 - DECEMBER 1999

CENTER OF ARTISTIC EDUCATION TELEVISA NETWORK JANUARY-1997 - DECEMBER 1997

Dramatic arts and communications studies, for television, radio broadcasting, theater, acting performance and public speaking.

SKILLS SUMMARY

Attention to detail Analytical skills/Business management skills/Conducting interviews/Consulting organizations/Creating meaningful work/Customer service skills/Defining problems/Developing plans for projects/Diplomacy skills/Envisioning solutions or ideas/Identifying and resolution of problems/Interpersonal communication skills/Knowledge of concepts and principles/Managing people/Motivating others/Planning organizational needs/Problem analysis and solving skills/Public speaking/Selling ideas/Strategic thinking/Supervising operations/Teamwork skills

***Excellent computer skills and applications including Microsoft office including Outlook, Word, Excel, Power Point, and Macintosh operative system, knowledge of client track database software, credit card merchant systems, and other software programs and management data base systems. Handle all office equipment, copier, fax, mailing machine, paper destruction and many other functions.

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