Inbound call centre agent

CURRICULUM VITAE OF PRINCE JOSEPH MASEKO

SURNAME : Maseko

FIRST NAMES : Prince Joseph

HOME ADDRESS : *** ******** **.

Mamelodi West Sunvalley

Pretoria

0122

POSTAL ADDRESS : 108 Mphokeng Dr.

Mamelodi West Sunvalley

Pretoria

0122

DATE OF BIRTH : 10 May 1989

IDENTITY NUMBER : 890***-***-*** 8

GENDER : Male

CONTACT NUMBER : 084-***-****

MARITAL STATUS : Single

NATIONALITY : South African

HOME LANGUAGE : Swazi

OTHER LANGUAGES : English, Afrikaans,

Isizulu, Sotho

HEALTH : Good

EDUCATIONAL QUALIFICATIONS

High School History

INSTITUTION : Prosperitus Secondary

School

HIGHEST STD PASSED : Matric

SUBJECTS : English First Language HG

: Afrikaans Tweede Taal HG

: Mathematics SG

: Physical Science SG

: Biology SG

: Geography SG

Year Passed :2006

Tertiary Studies

INSTITUTION : Academy International

COURSE : Diploma in Information

Technology

MODULES : Microsoft Office

: Programming

: Visual Basics

: Html

: Javascript

Year Passed :2007

EMPLOYMENT HISTORY

D-fine IT

POSITION : Junior Developer Training

Duration : 01/2009 - 10/2010

Languages used :HTML

:Visual basics

:Javascript

Smartpoint IT

POSITION : Junior Developer

Duration : 01/2011 - 07/2012

Languages Used :HTML

:Visual basics

:Javascript

Telkom

POSITION : Ops specialist

Duration :07/2012 - 10/2013

Type of Work :ADSL and Telkom Line

activations

:Account Management

:Client services

Afrihost

POSITION : Client services

Duration :10/2013 - 11/2014

Type of Work :Domain registration and

assistance

:ADSL and land line

activations

:Mobile data assistance and

activation

:Sales of Afrihost products

Afrihost

POSITION : Supervisor

Duration :10/2013 - 11/2014

Duties :Handling irate clients

:Assiting with Server queries

and issues

:Handling work load of

own Team

:Team Assesments

:Team Admin

:All initial client services

duties

REFERENCES

Mrs. Daphney [Director Acedemy

International] :012-***-****

Mr. Holisizwe [Director of D-fine IT] :084-***-****

Mr. Skhosana [Brother] :082-***-****

Mrs. Mmapina[Coach Telkom] :082-***-****

Mark Maritz[Supervisor's Supervisor Afihost] :082-***-****

Warren Naicker [Support Manager Afrihost] :011-***-****

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