Information Technology Customer Service

Joey Condon

*** ****** **., *****, **. ***** 979-***-**** ****@**********.***

Education

Associate of Applied Science – Information Technology; Vista College (3.91 GPA) 2015 - January 2017

Associate of Applied Science – Business Admin and Management; Blinn College (3.46 GPA)

2004 -2008

Texas Department of Public Safety Academy; Austin TX

US Army Primary Leadership Development Course; Ft. Hood TX

2000-1999

1996

Technical Certifications

CompTIA A+ TestOut PCPro

CompTIA Network+ TestOut NetworkPro

Technical Skills

Cisco Router and Switch trained Network device, and cabling installation

TCP/IP Ethernet Windows Imaging and Troubleshooting

Microsoft Office Suite Proven troubleshooting skills

Windows Server 2012 R2 Windows 7, 8, 10 Professional

Active Directory / Group Policy Linux Basics

Technical Honors

Cisco Cybersecurity Scholarship recipient

Soft Skills

Supervisory experience Confident communicator

Customer Service savvy Goal-focused

Demonstrated salesperson Practiced relationship builder

Industry Experience

Internship – Wayfair Corp. (2017)

PXE - PC imaging, computer hardware installation, Active Directory, Network cabling, PC and peripheral troubleshooting

Vista College Campus Network Designer (2016-2017)

Bulk PC imaging, Network design/installation, Network cabling, Software upgrading (USB)

Assistant Network Administrator Century 21 Beal, Inc. (2008-2015)

Staff PC installation/troubleshooting/updating, Network cabling, Network troubleshooting, Active Directory, VOIP phone install and management, internal and remote printer install, remote desktop support, anti-virus installations

Professional Profile

IT professional with extensive experience in professional business IT practices. Proven fast learner with a persistent record of accomplishment in new and difficult tasks. Demonstrated soft skills make me a unique candidate sure to make any company I work for stand-out to its clients. Seeks organization willing to challenge and exploit my tenacious desire to learn and grow in the technology field.

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