Project - Operations Manager

Stephanie Reed

Stone Mountain, GA 404-***-**** **********@*****.***

Project & Operations Manager

Record level Leadership over Operations, Budgets, Teams & Strategies within High-Visibility Telecom Corporations

Collaborative, technology-savvy Project & Operations Manager with extensive experience directing project lifecycle for critical initiatives. Business partner to C-level leadership trusted to develop new programs, optimize vendor relationships and implement project strategies.

Areas of Expertise Include:

§Operations Management

§Project Management

§eCommerce

§Billing Process Solutions

§Account Management

§Budget & Cost Control

§Agile Methodologies

§Vendor Negotiations

§Adobe Analytics

§Sales & Development

§Team Leadership

§Training & Motivation

§C-Level Relationships

§Cross-Team Collaboration

§Marketing Technology

PROFESSIONAL EXPERIENCE

TEKSYSTEMS - COMCAST Atlanta, GA

Project Consultant Jan 2016 – May 2016

Participated in project development of process and methods to ensure company goals are being efficiently met by Comcast monitoring and reporting systems. In-depth knowledge of SAP/Oracle application support and understanding of best practices while solving complex billing/technical milestones through CRM reporting and tracking database. Enhanced new products and services launches for process and billing changes.

§Proactively reviewed extensive planning recommendations to mitigate task into new CRM system for internal and external Comcast customers.

§Developed, maintained, recommended, documented and supported CRM system tools and analytic gestures for Central region management and vendor management.

§Demonstrated project management experience in organizing, executing small projects from beginning to end with budget of $6.7M

AT&T MOBILITY SERVICES LLC Atlanta, GA

Senior Technical Project Manager July 2012 – Aug 2015

Planned, directed and monitored sophisticated projects aimed at enhancing revenue, customer experience and future program growth for OPS organizations. Delivered technical and analytical guidance to cross-functional project teams by recommending corrective actions and troubleshooting. Facilitated high-level meetings to assess and adjust resource allocation, action plan and billing process challenges.

§Achieved all timeline and quality metrics by cultivating and maintaining positive relationships with project teams, vendors and customers.

§Key liaison for configuring and modifying customized project plans for clients in Salesforce application.

§Conceptualized and directed $2.1M project to develop new billing process, streamlining process for reconciling vendor invoices in SAP/Oracle database.

N’SORO – MASTECH Atlanta, GA

Project Consultant Sept 2011 – June 2012

Worked closely with C-level leadership within AT&T through on-site visits and teleconferences to plan and execute complex field support projects. Built, framed and presented project information for senior management teams. Assembled and coordinated project staff, stakeholders, cross-functional business partners and vendors. Implemented and managed project changes and interventions to achieve project outputs. Facilitated and executed on project deliverables.

§Improved project tracking by creating and implementing all implementation calendars and milestones for data and switch engineering activities.

§Monitored and tracked all escalated issues to resolution for large-scale AT&T/T-Mobile vendor projects.

§Analyzed voice and data content improvement analysis for processes, tools, training, and tracking tools.

SPRINT Atlanta, GA

Project Implementation Manager Sept 2008 –Sept 2011

Navigated accounts through product troubleshooting and resolution. Analyzed and reviewed annual contractual agreements per Sprint Business customer requirements. Submitted weekly audit reporting for existing accounts coverage including sales forecasts.

§Seamlessly oversaw $1.7M project budgets while tracking and resolving cost issues in Oracle/SAP systems

§Successfully drove IT projects to meet aggressive leadership engagement, planning and hiring, implementation strategy, and ongoing operational planning objectives for customer service teams.

§Guided transition to business partnership structure, apprising key stakeholders and developing strategic change plans.

ATLANTA JOURNAL CONSTITUTION Cox Media Alpharetta, GA

Account Consultant June 2007– June 2008

Generated revenue through management of high-level accounts from across various industries. Tasked with growing $10M desk utilizing digital and print portfolio. Strategically implemented weekly goals by developing creative online and print campaigns for new and existing clients. Reactivated dormant accounts and built positive client relationships.

§Captured $1.1M in revenue (FY 2007), performing at 167% of goal

§Proactively involved in launch and ongoing training of Salesforce.com

BUTLER INTERNATIONAL – AT&T / SBC Atlanta, GA

Project Manager Consultant Oct 2005 – June 2007

Proactively planned, coordinated and managed up to 60 simultaneous projects for design and product marketing teams. Serviced industry-leading clients including American Express, Delta Airlines and Apple. Oversaw and allocated $750K budget and prepared monthly cost reports, forecasts, contractual requirements and financial reports.

§Represented AT&T Voice and Data per product launch and sales core meetings

§Resolved critical project scheduling issues through collaboration with cross-functional leadership from product management and engineering functions

BELLSOUTH LONG DISTANCE SERVICES Atlanta, GA

Senior Account Manager Oct 2002 – Oct 2005

Served as customer and account single point of contact for technical installation and delivery activities. Managed all reporting, billing solutions and account management for Bellsouth vendors. Delivered billing implementation, customer service support and extensive invoice research services to position clients for growth.

§Negotiated installation and maintenance schedules by interacting with LEC carriers, customers and vendors

§Ensured full project transparency by initiating and driving weekly kick-off conference calls with vendors

Early career highlights include roles as Sales Manager, Operations Manager

and Account Manager within highly visible telecommunications companies.

EDUCATION

BA in Mass Communications, Clark Atlanta University, Atlanta, GA

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