Customer Service Representative
Resume:
TAMEKA M. TURNER
Indianapolis, IN 46229
*************@*****.***
OBJECTIVE STATEMENT
Highly motivated and ambitious professional with outstanding communication,
customer service and organizational skills; seeking a rewarding opportunity
where I can make a positive contribution and impact to your organization.
KEY SKILLS
Dedicated, driven and focused.
Highly organized and exceptional planning skills.
Excellent people skills and thrives on developing strong
relationships with clients and colleagues.
Professional demeanor and attentive to detail.
Works well under pressure.
Strong medical terminology skills.
EDUCATION
Sanford-Brown College, Indianapolis, IN Expected Graduation 07/11
Pharmacy Technician, Certificate
International Business College, Indianapolis, IN 12/09
Dental Assistant, Associate Degree, Expanded Functions
WORK EXPERIENCE
Customer Service Representative/Order Entry, Healthcare Support, Indianapolis, IN
08/16 - Currently
Communicate with the nursing facilities, prescriber's office and insurance plans by phone or fax to fill orders,
answer questions and assure high level customer service satisfaction.
Works closely with Billing Representatives to manage and process pending order claims.
Verify accurate input of all new orders, profile patients into database.
Process orders received from electronic or faxed prescriptions and accurately enter order information in pharmacy system.
Promote open communications between internal and external customers, enhance cooperative efforts
and improve pharmacy production performance.
Pharmacy Technician and Customer Service Representative, Eyelogics Division of Pharmakon, Indianapolis, IN
03/16 - 07/16
Answer inbound and outbound calls
Excel in listening and communicate well to patients needs
Accurately input patient information and prescriptions
Apply insurance and adjudicate all claims
Meet daily goals of 50 orders processed daily
Order Entry Technician, Select Pharmacy (Pharmakon), Indianapolis, IN 09/14 - 03/16
Obtain great customer service in receiving inbound and outbound calls.
Responsible for entry of prescriptions.
Work fast pace in accurately completing orders daily.
Pharmacy Technician, Walmart, Indianapolis, IN 05/12 - 7/14
Properly fill and dispense 300-400 prescriptions daily
Sufficiently resolve insurance rejections and other billing issues
Managed drug and supply inventories
Greet customers, answer phones and obtained patient history
Efficiently operated cash register and handled cash, checks, and charge transactions.
Translated pharmacy communications for varies languages speaking customers nationwide.
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