Santosh Kumar B S

Resume

US : +1-415-***-****

India : +91-997*******

Email: acyw9g@r.postjobfree.com

IT MANAGEMENT / TECHNOLOGY MANAGEMENT

EXPERTISE

IT Management

Application Development

Technology Analysis

Client Relations

Stakeholder Engagements

Requirement Analysis

Team Management

Resource Optimization

Delivery Management

Quality Management

Team Management

Time Management

PROFILE

A performance driven and progressive IT management professional with over 8 years of experience in accomplishing various project deliveries through development of JAVA/J2EE Applications, quality management, requirement gathering and stakeholder engagements

Currently spearheading as a Technology Analyst /Lead– Onshore at Apple through Infosys Ltd.

Possess extensive record of defining enterprise, solution and software application architectures achieving business objectives and goals ensuring alignment to both the business and IT strategies

Skilled in designing and providing cutting edge technology solutions aligned with the business requirements within a short turnaround of time while working through the SDLC phases

Enriched with the latest trends/techniques and skills in Quality Initiatives, Technology, Critical Thinking, Troubleshooting, Problem Analysis and Resolution

Solution driven Professional with a passion for relationship building and partnering with clients to deliver outstanding business results for the organization.

Thrive in a deadline intensive environment, perform under pressure with the ability to galvanize teams to meet objectives; Hold Valid US H1B visa

EDUCATION/ TECHNICAL SKILLS

Bachelor of Engineering (Computer Science), BMS College of Engineering, Bangalore, 2007

KEY ACHIEVEMENTS

Deputed Onshore Work for GSX for 3Years- Worked on Five Different Projects till date - Release 6, N2X, 3 Amigos, IronDome, Beats2,

SAPD Since 2015

Successfully accomplished IDMS FDC Project and ACSE Project and N4X Project within the stringent time and cost frames

Achieved Best Team Member/ Best Team Award for foe successfully completing ACSE Project and received WOW Award in recognition of the Best Performance for Year 2014

Instrumental in leading the Apple ID Delete Project for both GSX and GCX Systems with numerous design challenges and it was a successful release in Jan 2014

Successfully completed GREP Enhancement Project – R4 (GREP Release 4) which had critical challenges with time limit and project was delivered on time, 2013

Successfully completed GREP Enhancement Projects like Russia Phase2 BHU, Indonesia, 2012

oDevelopment of Address Localization Framework which reduced the DB calls from Java and everything was handled through Java and XML

oActively worked on Reseller Auto Enroll (RAE) Project – with consistent RAE Support to different geographies

oActively worked in SEQ Team for providing Production support for GSX Application.

oDeveloped a script for RAE Project which acted as a One Stop Solution for entire RAE Setup Process

Recognized as best team member/ best team award for completion of GREP Project, 2011

PROFESSIONAL EXPERIENCE

Since Nov 2010: INFOSYS LTD, Technology Analyst/ Lead

Jul 2008 – Nov 2010: OBJECT TECHNOLOGIES, BANGALORE, Software Developer

2007: WIPRO TECHNOLOGIES LTD, Project Engineer

DOMAIN SKILLS

Spearheading efforts across working on architectural projects and actively supervising entire architectural activities including providing technical inputs to ensure client satisfaction

Providing Enterprise/Programme & Project Governance as required and transition architectures for programmes of work ensuring projects/programmes align to business/IT Strategy and Vision

Performing code reviews and providing thought leadership in overall SDLC cycle right from planning, resources deployment & utilization and debugging, risk identification & mitigation

Overseeing guidance on the projects and its requirements to the clients over the technology, processes and applications while updating them on the regular project related developments

Improving business processes and supporting critical business strategies by directing the development, implementation & maintenance

Identifying opportunities to improve productivity, efficiency and ensured organization’s policies & procedures were complied with service quality norms

Ensuring technical solutions are designed for performance, reliability, scalability, maintainability, supportability, business continuity, and business agility while leveraging industry’s best practices

Providing technical leadership for enterprise application technology while estimating and evaluating the effort/ schedules & providing training to the team on project architectures as well as on the software applications

Preparing and implementing solutions by determining and designing system specifications, standards and programming and efficiently maintaining customer satisfaction, client calls and project delivery on time

Responsible for end-to-end management of the development phase, including sprint planning and execution, fast development of prototype and providing estimation and solutions for new proposals

Accountable for Application design and development, Problem analysis, debugging & resolution by utilizing standard software engineering methodologies, ensuring Compliance to Standards and Processes

TECHNICAL SKILLS

Technologies:

JSP, Servlet, JSF and LDAP

Frameworks/ Libraries:

Spring, Spring Task Scheduler, Spring Profile Scheduler, JSF Sun RI, Ajax4 JSF, Log4j

Tools:

Clearcase, ANT, Eclipse

Platforms/ DB:

Application Servers(Tomcat), JBOSS, Oracle SQL, Mongo DB –No SQL Database

Primary Skill Set:

Core Java, J2EE, JSP, HTML, JavaScript

Software Development

Methodology:

Agile Methodology

Design Skills:

Object Oriented Analysis and Design(OOAD), MVC

Other:

SOAP Web services, HTML, CSS, Ajax, JavaScript, XML, XSD, XSL, XSLT, WSDL, JAXP, Xalan, Xerces, SQL, and Jasper Reports

PROMINENT PROJECTS

N2X and 3 AMIGOS and IronDome and Beats 2 Project and SAPD Project and Reseller API Changes, Enabling and disabling of End Point,Mongo DB Upgrade, 2015 /2016

This was a project where Apple Watch After Sales Operation related implementation was done in GSX System, i.e creation and updation of repairs for Apple Watch Serials/Products

AMIGOS Project

oA major project where GSX System was extended to Customer Satisfaction for Repair in process period i.e user gets a Loaner device when their original product is in process of repair. This change was specific to Apple IOS Devices.

IronDome Project

oBased on Athena Response received from GDX System Manual Veritas and E Veritas check was made mandatory or was made not mandatory

Beats2 Project

oRepair process was enabled in GSX System for Beats Product and there was a new process introduced where user can generate a Beats serial number by selecting specific Beats Product

Apple ID Delete Project and IDMS FDC, 2013 – 2014

In this project we incorporated the changes of Suspending / Deleting GSX Users who perform fraudulent activities or intrusion. We would get a daily feed from DS based on which we would suspend or delete a GSX User

IDMS FDC

oIn this project GSX User’s Browser Data was collected and sent to DS System. This was done for FDC- Fraud Data Collection

R4 (GREP4), Apple ID Delete Project, 2012 - 2013

Major enhancements of GSX was taken into consideration in R4, including

The configuration of Service News from Admin Screen wherein user can configure the service news based on account type and role and based on priorities that service news will be shown to the logged in user

Serial number inclusion in TSPS Flow

Part Substitution Enhancement

Indonesia BHU, Address Localization Framework, Russia Phase 2 BHU, 2011 – 2012

Project includes Indirect Onsite repairs were to be blocked for specific region i.e Indonesia in GSX. There will be a feed sent from GCRM Which will have country code, repair strategy, config code for which the repair has to be blocked, the code was later modified to meet agile requirement of business so that business can block repair for any region and for any product (config code)

Address Localization Framework

oAddress Format validation and Zip code format validation in GSX was done from XML, the major advantage of this approach was to minimize the DB calls from Java and all the validations were handled in Java and XML only. Pattern Matching process was used in this approach

Russia Phase 2 BHU

oEntire GSX Application was localized to Russian Language

GSX, GREP Project, 2010-2011

Worked on all modules in GSX – GREP Launch Project, Modules like Repairs, Orders, Escalations, Worklist, Admin Settings etc. and worked for warranty support and product support post GREP Launch

EPIC

Role: Software Development Engineer; Technology: JSP, Servlets, JavaScript, Oracle 9i; Platform: Eclipse Ganymede, IDE; Team Size: 05; Description: The EPIC is designed to let dealers of automotive parts of manufacturing company to get updated information about the parts. The dealers access the website by using a username and password .The Website provides many features like parts information, Order Processing, Order Tracking, Invoices and Statements, User Administration and many more fundamentals. The EPIC product offers exceptional flexibility to accommodate a wide range of services with proven reliability & scalability for future growth.

CRS

Role: Software Development Engineer; Technology: JavaScript, JSP, Servlets, Oracle 9i; Platform: Eclipse Ganymede, IDE; Team Size: 03; Description: CRS is used by LPG Distribution Company to register complaints from consumers. The CRS application has two interfaces – Interactive Voice Response (IVR) and a web based interface. IVR interface is developed using Intel Dialogic Card. Web Based Interface is developed using J2EE. The system takes the complaint of the consumer and issues a docket number for the compliant. The system also provides a facility to check the status of the compliant using the docket number.

Steganography: (The art of hiding data) using Audio & Image

Platform: Eclipse Ganymede, IDE; Description: The aim of this project is hiding of data in audio (.wav) file, image (.bmp) file. The data is encrypted & efficient transfer of encrypted data from sender to receiver is carried on. One who receives the data in either audio form or the image form can know the hidden data by decrypting it, which is done using the private key shared between the sender and receiver. This project is platform independent. The Language used is Java, Front end: Java Swing Version: jdk1.5, Operating systems: Linux, Windows.

GUI Development & Web Content Development for Dynamic website using Open Edit

Role: Software Development Engineer; Technology: JavaScript, JSP, Servlets; Platform: Eclipse Ganymede, IDE; Team Size: 03; Description: OpenEdit is an open source framework made for Java programmers who are building websites and products. The key elements are:

oEasy to work with. HTML and XML based. Each folder can have its own settings and properties. Adds online editing and User Manager of your web application. Totally Self-contained. Even a database is optional. Great HTML layouts support smart nested layouts based on folder location. Move a folder and the look and feel goes with it. Add a page and the page automatically takes on the folders look.

Languages known: English, Hindi, Kannada, Telugu and Tamil

References: Available on request

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