Technical Support Engineer
Resume:
BRIAN RIBEIRO
Charlotte, North Carolina 28203
*************@*****.***
https://www.linkedin.com/in/brian-ribeiro-46b64a98
EDUCATION
Farmingdale State College Farmingdale, NY
Bachelor of Science – Computer Engineering Technology
Suffolk Community College Selden, NY
Associates Degree – Electrical Engineering
CERTIFICATIONS
2015 Cisco Certified Network Associate (CCNA)
Cisco ID: CSCO12732736
TRAINING
2014 Cisco WAN Administrator Camp Anaheim, CA
CWA Exam
Checkpoint 8
Equivalent LAN/WAN Admin with 12 – 18 months experience
Professional Experience
Remote Support Engineer
Securitas Security Services USA, Inc.
June 2015 – Present (1 year 2 months) Charlotte, North Carolina
Responsible for remotely aiding branch managers with Sentry camera installations and troubleshooting.
Responsible for remotely supporting Avigilon and Milestone account sites.
Responsible for Webeye user profile creation, permissions and notifications management.
Responsible for PRTG alert, sensor and device group management.
Responsible for LANDESK ticket creation/updates/resolution.
Responsible for Immix server access, account creation, user account management and device integration.
Responsible for Avigilon & Milestone server configurations.
Responsible for I-Audio board ip configuration.
Responsible for troubleshooting Crestron touch screens.
Responsible for troubleshooting on site Viju audio visual equipment.
Responsible for troubleshooting Polycom and Avaya VoIP phone issues.
Responsible for Sentry panel configuration using Frontel Launcher on Frontel Server.
Responsible for Checkpoint 1100 Firewall updates on all remote NVRs.
Responsible for IT support within the local operations center.
Familiar with Cisco command line, LAN, WAN, VLAN, NAT, OSPF, EIGRP, BGP.
BRIAN RIBEIRO
RÉSUMÉ, Page 2
Technical Support
Allstate
November 2014 – June 2015 (8 months) Charlotte, North Carolina
As SME responsible for distribution of daily workflow to all 10 team members.
Responsible for taking/making calls insuring the client's technology issues, problems and concerns are resolved.
Responsible for ensuring technology upgrades and retrofits go smoothly.
Responsible for recording any issues in a ticketing system and making sure appropriate records are kept.
Property Preservationist
Self-employed
2010 – 2014 (4 years) Charlotte, North Carolina Area
Responsible for home property assessment and inspections for various banks holding mortgages on residential properties.
Responsible for being the local representative for the bank to ensure the properties were properly documented and photographed with the objective of protecting and preserving vacant homes for the banks to resell or reinvest.
Responsible for keeping records of property condition and any damages incurred.
Transporter
ADESA
September 2005 – December 2009 (4 years 4 months)Yaphank, New York
Transported cars to and from dealerships to be auctioned off on site.
Ran cars through auction block to be bid on
Junior Network Engineer
New Sun Networks
March 2005 – August 2005 (6 months) Coram, New York
Responsible for office workstation setups.
Responsible for Windows Server 2003 and Windows XP installation
Responsible for LAN/WAN setup using Cisco 2600 series routers and Cisco 2900 series switches
Responsible for IP address assignment
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