Technical Support Quality Assurance
Resume:
WELLINGTON HENRY
Glen Allen, VA. 23060
Res. 732-***-****
Mobile 908-***-****
Email: ********@*****.***
Executive Summary
Specialize in the field of Quality Assurance and Technical Support. Senior Engineer in the Quality Assurance field who ensure that projects are validated and implemented within quality standards. Experience in supporting projects that are revenue driven and are global in scope.
Technology
SQL (MySQL Workbench) and (MS SQL Management Studio), Windows 10/8/7/NT/2000/XP, Novell, MS Office 13/16 suite, MS outlook, Visio, Lotus Notes R6.5, MS DOS, IBM MERVA (MVS), HTML, Some OS2, VAX, Sungard MINT Messaging application, HP Quality Center and HP Application Lifecycle Management (ALM), Mercury Interactive Test Director, Familiar with Win runner automated test application, Familiar with Jira, Familiar with Selenium, Familiar with JavaScripting (Self educated),
Skills
Development/Implementation, Scheduling/Workflow Management, Strong initiative to build relationships both internally and externally, Creative, self-motivated team player willing to participate in developing cutting-edge solutions, Ability to work independently or in cross-functional teams and manage multiple tasks/projects
Education
The American Software Testing Qualification Board Inc.
Certified Tester, Foundation Level ISTQB / CTFL
Novax Technology Training Center, New York, NY
June 1997 – November 1997: Study of Windows NT 4.0 (MCSE Track)
DeVry Technical Institute, Woodbridge. NJ
September 1990 - April 1993: Certificate in Telecommunication Systems
American Institute of Banking, New York, NY
September 1986 - May 1989: Certificate in Operations Supervision
WELLINGTON HENRY
816 Stonemeadow Drive
Glen Allen, VA. 23060
Res. 732-***-****
Mobile 908-***-****
Email: ********@*****.***
Professional Experience
Niksun Inc – Princeton NJ (Cyber Security Company) Nov. 2014 – June 2016
Sr. Quality Assurance Engineer
Led, designed and managed test plans, scenarios, scripts, and procedures.
Implementing, debugging and unit testing on new and existing product applications.
Wrote and maintain test documentation
Planned test schedules or strategies in accordance with project scope or delivery date
Identified, analyzed, and documented problems with program function, output or content
Worked in cross-functional teams and maintained awareness of status, progression of work activities and business issues that affect the department
Identified critical issues and escalate it to the development team in a cross functional environment to track defects to closure using Mozilla Bugzilla Defect Tracking tool
Performed initial debugging procedures by reviewing configuration files, logs, or code pieces to isolate the source of the error
Identified program deviance from standards, and suggest better ways to ensure compliance
Monitored program performance to ensure efficient and problem-free operations
Reviewed software documentation to ensure technical accuracy, compliance and completeness
Provided technical support during software installation or configuration Desired Qualifications
Knowledge in Networking domain and well versed in network related protocols TCP/IP, UDP etc., familiar with Wireshark tools for analysis of packets
Knowledge of Linux/Unix commands and ability to write test cases to identify bugs
Hands on experience with Linux based services including installation and upgrade processes and networking environment
Ability to troubleshoot lab issues when necessary
Deutsche Bank – New York, New York Dec. 2000 to Sept. 2014
Quality Assurance Senior Analyst
Senior Test Lead performing manual web based testing on Deutsche Bank client access and ACH systems.
Proficient in Software Development Life Cycle including test strategy preparation, project and test plans development, test case creation, test execution and bug tracking from start to closure.
Perform static testing on functional specification documents, design documents, business requirements to support in the development of test plans, project plans and minimize potential defects/risks.
User’s acceptance testing for system development, implementation and upgrades.
Participate in the planning, testing and implementation of SunGard MINT messaging application on a global scale.
Perform administrative task globally on Mercury Interactive Test Director, HP Quality Center and HP Application Lifecycle Management (ALM).
Managed and administered scheduling of test activities and system/software upgrades.
Liaise with Business Operation and Technology to ensure the highest level of Project Implementation.
Traveled to overseas location to support Global Testing initiatives on Sungard MINT Messaging application.
Technical support for Deutsche Quality Assurance Global and Message Center group, providing solutions for Network, Printers, desktop and various IT related issues.
WELLINGTON HENRY
816 Stonemeadow Drive
Glen Allen, VA. 23060
Res. 732-***-****
Mobile 908-***-****
Email: ********@*****.***
ABN AMRO Bank – New York Nov. 1993 – Dec. 2000
Technical Support Specialist (Oct. 1998 - Dec. 2000)
Provided desktop support for users operating in a Windows NT/ 95, Novell, AS400 and MVS environment.
Windows NT workstation / Server installation and configuration for TCP/IP protocol using DHCP and static assignment.
Perform hardware troubleshooting and maintenance e.g. Laptops, hubs, terminals, NIC, modems, printers, etc.
Establish communication with Windows 8, Windows NT, Windows 95 and Novell clients with various processes associated with the LAN and WAN environment.
Operations Technician (Nov. 1993 - Oct. 1998)
User’s acceptance testing for system development, implementation and upgrades.
Maintained and troubleshoot various systems, hardware throughout the bank.
Liaison between application users and the Information Technology group.
Optical Storage management includes responsibility of decompression, conversion and archival of data received via FTP, maintenance of the Optical Jukebox running OS2.
Managed and coordinate the off-site retention of various backup median.
Reviewed maintained and revised operational procedures and manuals.
REFERENCES WILL BE FURNISHED UPON REQUEST
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