Program Manager, Project Manager, Scrum Master

Jewel Atuel

Certified Scrum Master *****.*****@*****.*** +1-425-***-****

Seasoned technical program manager with 9 years of experience in program management and 5 years in software engineering, with a history of successful project deliveries on software development, platform migration and systems integration.

CORE COMPETENCIES

Project Management (Agile, Scrum, Waterfall) Program Management User Story Development Software Development

Product Backlog Management Business Analysis

Data Analysis Global Operations Management

PROFESSIONAL EXPERIENCE

Program Manager, Microsoft

Tuxedo Technologies, Redmond, Washington

Developed and executed project plans, articulated business and technical requirements to engineering team, created user stories, designed wireframes, managed product backlog, and sprint releases. Supported the rhythm of business by running and maintaining reporting dashboards to provide business insights, key success indicators, and data to drive operations efficiency.

Owned as project lead the development and implementation of a $2M ecommerce solution and integrated with Azure Cloud Services to support provisioning of Imagine Academy subscription licenses.

Successfully shipped and managed continuous platform improvements in 20+ sprint cycles, created user stories, designed user experience, drove prioritization as product owner, mitigated risks, triaged issues, and removed blockers.

Directed the planning and execution of migration out of a legacy ecommerce platform, which included transactional orders, and memberships data for over 15,000 institutions. 2013-2016

Solution Manager, Microsoft

Tuxedo Technologies, Redmond, Washington

Defined and executed project plans, managed development and implementation of new platform functionalities, led testing and coordinated deployment. Facilitated prioritization, scoping, budget, capacity planning, issue root cause analysis, drive resolution and mitigation planning, identifying risks and dependencies for product launches, and improvements releases.

Managed transition planning, data migration, and roadmap. Strategized to keep the lights on for 10+ internal business programs with a total of 1.1M transactions and $175M revenue.

Developed and maintained reports and dashboards for transactional orders, and KPI data such as requests volume and incident total time to resolution, speed to respond, and other service delivery success indicators through SharePoint integration with Excel and Power BI. 2011-2013

Product Integration Manager, Microsoft

Comtel Solution, Singapore

As team lead, defined team target deliverables, create work estimates, allocated time and budget on initiatives and reported team's performance. Managed 25+ businesses on boarding projects and marketing campaigns from ideation, development, configuration and localization using XML and SQL, systems integration, user acceptance testing and release management. 2007-2011

Led Dreamspark project reducing redundancies, integrated with web services to streamline payment processing and fulfillment for 24,000 customers supporting $600K annual revenue.

Led project to automate benefit provisioning for Microsoft Partners Network ($56M+ annual revenue) through web services integration with third party vendors supporting 132,000+ customers.

Senior Software Engineer, Western Digital and Dell Mexter Technology, Penang, Malaysia

As team lead, coordinated with project manager the team deliverables and schedule. As a programmer, designed and developed applications using ASP, ASP.NET, C#, ADO.NET, XML, AJAX, HTML and JavaScript, performed testing and deployment.

Developed SQL SSIS packages and authored T-SQL scripts to process data from test machines

Developed web applications which applied statistical calculation and provided visualization on test results, production yield, and defect analysis for real-time QA monitoring on manufacturing.

Developed a document workflow system for managing contracts using Java and Oracle10g 2006-2007

Software Engineer

Techportals Philippines and Malaysia

Conducted requirements analysis, and crafted design specifications. Developed and designed web applications and services using ASP.NET, VB.NET, AJAX, XML, ADO.NET, Java HTML and JavaScript, created test script and deployment packages.

Designed and developed a web-based document management system which included features such as imaging, metadata indexing, and full-text search. 2003-2006

Programmer

Philippines Aluminum Wheels

Developed Accounting modules using Visual Basic 6.0.

Developed modules for purchase requisition, monitoring, purchase order, raw materials inventory, account payables and check voucher systems. 2002

EDUCATION AND CERTIFICATIONS

Bachelor of Science Major in Computer Science - AMA University Certified Scrum Master, Scrum Alliance, Certificate ID: 547456 PROGRAMMING LANGUAGES AND TOOLS

C# ASP.NET SQL XML Microsoft Visual Studio Team Foundation Server VB.NET JavaScript CSS HTML5 Microsoft Office Tools (SharePoint, Visio, Project)

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