Customer Service Accounts Payable

Fanta Agede

**** *. ********* ***., ***. ****N. Chicago, IL 60640 773-***-****, **********@*****.***

Strengths Over 20 years’ experience in the accounting, clerical and customer service associate fields. Skilled in Microsoft Office Marketing Graphics Tools Class, and Data entry. Bilingual in Amharic. Consistently exceeds expectations. Strong team player, energetic and motivating.

Experience 2/06-12/15 Novitex Enterprise Chicago, IL

Customer Service Associate

Perform various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.

Operating mailing, copy or scanning equipment

Shipping & Receiving

Enter information daily into spreadsheets

Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude

Handle time-sensitive material like confidential, urgent packages

Takes direction from supervisor or management as required

Adheres to established safety and security procedures

9/97 – 8/05 Hart Schaffner & Marx Chicago, IL

General Accountant

Created and summarized daily, weekly, monthly, quarterly, semi-annually and yearly Physical Inventory reports for units and price sales records

Performed monthly price change adjustments and managed transfers and arrivals

Processed daily credits for returned merchandise and organized and mailed customer invoices and files

Recorded accounts receivable and filed all cash, check and charge receipts

Executed auditing, coding and posting for accounts payable

Reviewed and verified all accounts payable and receivable

Assisted with month-end close including journal entries for various accounts

Reconciled general ledger, bank statements and completed journal entries

Balanced accounts and performed YTD calculations

Provided all information requested by corporate auditors

8/93 – 9/97 Voice of the People Chicago, IL

Accounting Assistant

Completed general bookkeeping responsibilities, tracked invoices and managed accounts payable and receivable

Verified department documentation such as funds received and dispersed

Reconciled bank statements

Maintained employee attendance records

Processed international homebuyer applications

Supported program director on special projects (CDBG City Contractor H-Rail Program)

Managed inventory and ordered supplies

Other Work 08/92- 07/93 Office Assistant Truman College Chicago, IL

01/88 - 12/91 Cashier Parkway Corporation Philadelphia, PA

08/84 - 02/87 Clerical Assistant Marline Steinberg Enterprise Philadelphia, PA

01/82 - 07/84 Accounting Clerk Ethiopian Construction Ethiopia, Africa

Education Asian Human Services

Has successfully Completed MS Office for the Workplace, Marketing Graphics Tools Class and MS Office Data Management Bridge Class. Awarded Certificate of completion.

The Cara Program Chicago, IL

Certificate in Professionalism & Customer Satisfaction,

Certificate in Personal & Professional Excellence,

City College Chicago, IL

Community College Philadelphia, PA

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