Desktop Support Engineer

Jayan A. Patel

845-***-**** *********@*****.***

Objective

To attain a challenging position in a professional organization where I am able to put my skills and strengths to the best of use towards achieving the goal and objectives of the company and to grow with the company by enhancing my abilities.

Summary

Infrastructure Windows Server Support Engineer with expertise in providing 24/7 production support.

Experience with project coordination with Business Partners, Project Managers, Architects, Business Leads, SAN Storage and Networking Engineers.

Technology background to understand change requests and to recommend alternative solutions. Performs all technical program tasks with minimal supervision.

Articulates the business value and impact of technical and non-technical information.

Education

Hardware & Network Course. VMware Certified Professional (pursuing)

Network Management Course. A + (pursuing)

Skills

Network Diagrams Hardware upgrades Installing / Imaging

Network Implementation Repairing/ Maintaining PC components Helpdesk Support

Network Management Software Windows, Mac OS X, Wired and Wireless Communications

Employment Profile

PNC INC Feb’15-Current

IT Technician & CAM/CAD Editor

Maintaining in house network of 50 PCs by various D Link switches, Administration of Windows 2003/2008/2012 Servers.

Daily basis backup by using Acronis True Image, Backup Maker.

Provide all kind of Desktop support for windows, Printers, networks etc.

Directly supported the in-house service ticket software for non-emergency user related issues. This support involved resolving the issue and/or re-directing the ticket to the appropriate team who would then resolve.

Red Paladin (USA) / Elemany IT Service Pvt. Ltd Apr.’11- Feb’15

Desktop Support Engineer.

Physical Hardware knowledge of assembling and configuring initial Hardware setup for Tower Type, Rack-mounted servers.

Working on existing VMware environment, VMware View environment and of Dell Storage, Also installing ESXi and other Windows OS.

Manage Windows based Server Operating systems with different Roles like AD, DNS, File, and DHCP Server.

Provide all kind of Desktop support for windows, Printers, networks etc.

Participated in revolving on-call schedule to provide 24/7 service to users

Worked with third party vendors to resolve issues with hardware or software covered by annual maintenance agreements.

Install, maintain, troubleshoot and upgrade servers, hardware and software.

Installation of computer hardware, networking software, operating system software and software applications. Providing solution for network problems to network users.

NetXssolutions June’08- Mar.’11

Desktop Support.

Managing Enterprise Network of 50 PCs by using D-Link switches.

Administration of Windows 2003 & 2008 Enterprise Edition Server.

Managing & configure the network security according to user basis.

Manage & Configure DNS & DHCP Server & Clients

Manage Group Policy & OU in Active Directory • Manage & Configure Up to 50 User In Active Directory

Backup and Troubleshooting of Servers & Desktop PC.

Kalptaru Papers Limited Mar.’08-June’08

Helpdesk Support.

Managing Enterprise Network of 30 PCs by using Linksys switches.

Administration of Windows 2003 Web Edition and Standard Edition Server.

Backup and Troubleshooting of Servers, ERP Co-ordinate

Installed software on computers and performed computer and network set up for customers

Performed remote management of computer systems and onsite visits of customer networks for repair and upgrades

Information Technology Centre (ITC)

(Affiliated with DOEACC and Autodesk) IT Division of Anoopam Mission Inc. Dec.’06-March’08

Hardware Engineer.

Managing Enterprise Network of 100 PCs by using CISCO switches.

Configure & Install all educational kind of Software & Antivirus.

Setting up 50 PC’s Lab for students, Ghost and Mirroring of the systems.

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