Yamil Carabes Santana Msc., BSc. Eng

**** * **** **, ******* FL 33016 786-***-**** • acyw38@r.postjobfree.com http://www.linkedin.com/in/yamilcarabes/en A highly qualified professional with extensive experience in various work environments from the service industry and education, manufacturing and IT companies. With a solid academic background and a diverse graduate education that have allowed him to develop a skill set for teamwork, collaboration, system approach and flexibility. With an extensive knowledge and skills in information technologies enabling the integration into working environments with highly technological profiles. Objective: I’m currently looking for an opportunity to contribute with both my knowledge and expertise with a company that is diversified enough to challenge my education and career experience and where I could also further develop my current skillset. Information Technologies Skills

Installation and maintenance of Windows based operating systems (Windows 95/98/20007/XP/7/8 and Windows 10) and Mac OS X.

Troubleshooting, updating and testing of Windows based devices and computers, Mac based devices and computers, Android based devices, peripherals and hardware.

Data processing (SPSS, Minitab and StatGraphics).

Networking and connectivity troubleshooting and diagnosis.

Office software (Microsoft Office Suite and Adobe applications).

CRM software and POS software.

Healthcare management software (MDvita, MDflow and Healthcare Data Systems)

Administration of Windows based networks NT/2000/XP/7/8/10.

Internet / E-Commerce / Social Networking (Linkedin, Twitter, Facebook). Education

Diploma in Information Technologies 2002 - 2003

University of Cienfuegos Cuba.

Master’s Degree in Industrial Engineering 1998 - 2000 Central University of Las Villas Cuba.

Bachelor’s in Science Degree in Industrial Engineering 1990 - 1995 University of Cienfuegos Cuba.

Work Experience

Sales Associate @ CarX Depot, USA 03/2016 – 10/2016 Developed buyers by keeping good rapport with previous and new customers and by suggesting trade-ins. Qualified buyers by understanding their interests and requirements; matching requirements and interests to various models. Closed sales, completed sales or purchased contracts. Establish and maintain follow-up system. Reported to the sales manager regarding reviews, objectives, and planned activities. Manager in Training @ Spring Mobile, AT&T Authorized Retailer, USA 12/2015 – 03/2016 Conducted sales, installation and setup of Wireline, Wireless, Internet and TV technologies. Managed and received products, update inventory and merchandising. Performed management and administrative duties, including the use of CRM software, databases, and POS systems. Provided the best customer service and customer satisfaction.

Passenger Services Agent @ Turkish Airlines, Miami International Airport, Miami FL, USA 09/2015 – 12/2015 Ensure the smooth handling of passengers at departures, arrival, check-in, transfer areas, the boarding gates and information requests. Performed administrative support duties, including checking in customers using airline computer software, database software, or other specialized programs. Provided excellent customer service and managed complaints. Customer Service Representative @ Interamerican Medical Centers, Miami Lakes FL, USA 04/2015 – 8/2015 Provided customer service, information and answer requests. Coordinate appointments and insurance verification. Update customer database and provided excellent service.

Sales Consultant @ Office Depot, Miami FL, USA 02/2015 – 04/2015 Installed and troubleshoot software, hardware, peripherals, and operating systems based on MS-DOS, Windows 9x/ME/2000/XP/Vista/8 and Mac OS X. Sales and in-store customer service.

Counter Intelligence Agent @ BestBuy, Geek Squad. Saint John, NB, Canada 05/2014 – 09/2014 Installed and troubleshoot software, hardware, peripherals, and operating systems based on MS-DOS, Windows 9x/ME/2000/XP/Vista/8 and Mac OS X. Performed testing to determine product needs, software updates and connectivity problems. Provided excellent in-store customer service. Senior Business Consultant @ Coontigo Strategy Study Group. Oviedo, Spain 06/2012 - 02/2013 Developed a competitive analysis of Generative Software based on parametric design and designed a Quality Management framework for implementing a simplified management methodology for SMEs. Senior Business Consultant @ Havana International Centre (HIC) Havana, Cuba. 09/2000- 12/2011 Provided Business and Quality Management consulting services to a variety of companies including services and manufacturing organizations in the field of Process Improvement, Quality Management, ISO 9000 Quality Management Systems and Customer Focus Development Postgraduate Professor / Researcher, Industrial Engineering Faculty @ University of Cienfuegos, Cuba 09/1998 - 12/2011 Graduate Studies Professor and Researcher in the Industrial Engineering and Business Administration field. Language Skills

Spanish (mother language)

English: written and speaking proficiency

Personal Skills

Customer service and Customer Satisfaction.

Communication, proactivity and service approach.

Teamwork, creativity and productivity.

Decision making under pressure.

Flexibility and adaptability to change.

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