PROFESSIONAL EXPERIENCE

Cognizant Technology Solutions

Associate Director - Technology

New Jersey – USA

Feb 2015- Till Date

IT Infra & Service Operations, Mobility / BTO & Innovation for North America. Driving global strategic projects & programs.

Roles & Responsibilities

ABOUT THE ASSIGNMENT

Lead – IT for NA Region

Currently working as the IT Services lead for the entire North America. Based out of the Global Headquarters in New Jersey and working with the Exec Leadership of the organization to build symmetry with the Internal IT Infrastructure & execute strategic global projects, aligned to the H2 & H3 initiatives.

Key Assignments/ Initiatives:

Responsible for End to End IT operations & Infrastrructure for Americas Region.

Resource Management, hiring / firing, team motivation, trainings & vertical & horizantal growth.

Project & Program Management for large strategic initiatives

Standardization of the IT Vendor management for the region & Budgeting

Responsible for all customer audits (ISO 270001 & other customer specific)

Responsible for IT spend, P&L for IT spend in the NA/SA region

Responsible for SMAC initiatives in Cognizant globally

Responsible for building new delivery centers and offices across Americas region

Driving Innovation for the technology team in Americas region

Green IT initiatives, aligned to the sustanblity initiaitves in Cognizant

Cognizant Technology Solutions

Sr. Manager - Technology

Mumbai – India

Jul 2010- Feb 2015

Head IT operations for Mumbai, IT Infrastructure Management, Project Management, Innovation

Roles & Responsibilities

ABOUT THE ASSIGNMENT

Lead – IT for Pune & Mumbai Region

IT Services lead for Pune & Mumbai region (7 Facilities, 21,000 associates). Responsible for the IT and Network Infrastructure for the entire West India facilities – Including infrastructure at Client locations. Reported directly to the VP – NSS and managed a team of over 120 on-roll and contract work force.

Key Assignments/ Initiatives:

Technology, Intrastructure, Resource and Vendor management

Standardization of the IT Vendor management for the region

Responsible for all customer audits (ISO 270001 & other customer specific)

Responsible for IT spend, P&L for IT spend in the Pune & Mumbai region

Global Lead for the Green-IT initiatives for Cognizant Technology Solutions

Cognizant Technology Solutions

Manager - Technology

Mumbai – India

Apr 2007- Jul 2010

IT operations for Mumbai

Roles & Responsibilities

ABOUT THE ASSIGNMENT

Lead – IT for NA / SA Region

IT Services lead for Mumbai region. Responsible for the IT, Data Center & Network Infrastructure for the Mumbai – Including infrastructure at Client locations. Responsible for the upkeep of the network for all the 3 facilities of Mumbai.

Key Assignments/ Initiatives:

Network setup, Up keep of 2 new facilities of Mumbai

IT Vendor management and transition from in-house to managed services model

Responsible for all customer audits (ISO 270001 & other customer specific)

Key member of the Cognizant Outreach Foundation driving CSR initiatives

WNS Global Services

Sr. Manager – Projects

Oct 2004 - Mar 2007

Working with global business teams for IT Operations, Project & Network Operations.

Roles & Responsibilities

ABOUT THE ASSIGNMENT

Business Relationship Manager

Was responsible for the resourcing, procurement and the entire IT operations of WNS global systems. Lead the IT team and was responsible for various technology platforms Business Transition and overall IT upkeep.

Key Assignments/ Initiatives:

Managed the entire migration from Nortel to Cisco network

Best Transition Manager for WNS – Handled multiple Transition activities

Responsible for Network Operations – Switching and Metro

Setup the Global IT -Service desk and managed the operations

Kotak Mahindra Asset Management Co. Ltd

Asst. Manager - Technology

May 2003 – Sep 2004

Was responsible for the entire IT operations at the Mumbai office – which covered the entire APAC region. Was responsible for a few key IT initiatives and projects and was also responsible for the DB maintenance

Roles & Responsibilities

ABOUT THE ASSIGNMENT

IT Operations Manager

Was responsible for the entire IT of Kotak Mahindra – which is one of the largest asset management companies in the country. Was responsible to ensure that the IT systems are up and running and also to handle the various guidelines laid down by SEBI. Was also instrumental in development of various small apps which helped the overall functioning of the IT department.

Key Assignments/ Initiatives:

Project Management and Management of the Network operations

SEBI and other regulatory audits on the data, IT infrastructure

Managing resourcing and procurement of IT equipment

Set up the entire DR site and plan for the IT infrastructure as per the guidelines of SEBI & RBI

Was instrumental in RTGS and OLDS platform implementation

K.R. Choksey Shares & Securities Ltd

Executive - Operations

Jan 2000 – Apr 2003

Worked closely with the IT team in setting up of IT infrastructure in the Mumbai facility. Was also instrumental in set up of VSAT/Leased line/ISDN.

Roles & Responsibilities

ABOUT THE ASSIGNMENT

Executive – Network Operations

Worked closely with the network team for the Multicast to Unicast migration. Was responsible for the design and hosting of the websites of K R Choksey. Was responsible for network operations and uptime of the entire link to ensure that the system was working fine.

Key Assignments/ Initiatives:

Over 10,000 Sqft of IT Infrastructure setup in record time.

Managing contract engineers and the IT helpdesk.

Managing the Network operations

Quest Infotech

Trainee - Technology

Jan 1999 – Jan 2000

Was responsible for the entire IT operations at the Mumbai office – which covered the entire APAC region. Was responsible for a few key IT initiatives and projects and was also responsible for the DB maintenance

Roles & Responsibilities

ABOUT THE ASSIGNMENT

Trainee Network Engineer

Was responsible for creating process documents and setup of the Helpdesk at Quest. Vendor Management and other network related activities

Key Assignments/ Initiatives:

Management of the Network operations

Created important and key process documents

Inventory and stock management

Helpdesk support

Academics

Qualification

College / University / Institution

B. Com

University of Mumbai, India

OTHER CERTIFICATIONS

Oracle 8i Certified – Asset International

ITIL V3 Certified

7 Habits Trained & Certified - Franklyn Covey Institute

Accelerator Innovator Program - Larry Percy Anderson

Leadership & Project Management – ESII International

CPR Training & Certification ( 2018) – Red Cross

Visa Status – Permanent Resident – Green Card

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