Manager Management
Resume:
PROFESSIONAL EXPERIENCE
Cognizant Technology Solutions
Associate Director - Technology
New Jersey – USA
Feb 2015- Till Date
IT Infra & Service Operations, Mobility / BTO & Innovation for North America. Driving global strategic projects & programs.
Roles & Responsibilities
ABOUT THE ASSIGNMENT
Lead – IT for NA Region
Currently working as the IT Services lead for the entire North America. Based out of the Global Headquarters in New Jersey and working with the Exec Leadership of the organization to build symmetry with the Internal IT Infrastructure & execute strategic global projects, aligned to the H2 & H3 initiatives.
Key Assignments/ Initiatives:
Responsible for End to End IT operations & Infrastrructure for Americas Region.
Resource Management, hiring / firing, team motivation, trainings & vertical & horizantal growth.
Project & Program Management for large strategic initiatives
Standardization of the IT Vendor management for the region & Budgeting
Responsible for all customer audits (ISO 270001 & other customer specific)
Responsible for IT spend, P&L for IT spend in the NA/SA region
Responsible for SMAC initiatives in Cognizant globally
Responsible for building new delivery centers and offices across Americas region
Driving Innovation for the technology team in Americas region
Green IT initiatives, aligned to the sustanblity initiaitves in Cognizant
Cognizant Technology Solutions
Sr. Manager - Technology
Mumbai – India
Jul 2010- Feb 2015
Head IT operations for Mumbai, IT Infrastructure Management, Project Management, Innovation
Roles & Responsibilities
ABOUT THE ASSIGNMENT
Lead – IT for Pune & Mumbai Region
IT Services lead for Pune & Mumbai region (7 Facilities, 21,000 associates). Responsible for the IT and Network Infrastructure for the entire West India facilities – Including infrastructure at Client locations. Reported directly to the VP – NSS and managed a team of over 120 on-roll and contract work force.
Key Assignments/ Initiatives:
Technology, Intrastructure, Resource and Vendor management
Standardization of the IT Vendor management for the region
Responsible for all customer audits (ISO 270001 & other customer specific)
Responsible for IT spend, P&L for IT spend in the Pune & Mumbai region
Global Lead for the Green-IT initiatives for Cognizant Technology Solutions
Cognizant Technology Solutions
Manager - Technology
Mumbai – India
Apr 2007- Jul 2010
IT operations for Mumbai
Roles & Responsibilities
ABOUT THE ASSIGNMENT
Lead – IT for NA / SA Region
IT Services lead for Mumbai region. Responsible for the IT, Data Center & Network Infrastructure for the Mumbai – Including infrastructure at Client locations. Responsible for the upkeep of the network for all the 3 facilities of Mumbai.
Key Assignments/ Initiatives:
Network setup, Up keep of 2 new facilities of Mumbai
IT Vendor management and transition from in-house to managed services model
Responsible for all customer audits (ISO 270001 & other customer specific)
Key member of the Cognizant Outreach Foundation driving CSR initiatives
WNS Global Services
Sr. Manager – Projects
Oct 2004 - Mar 2007
Working with global business teams for IT Operations, Project & Network Operations.
Roles & Responsibilities
ABOUT THE ASSIGNMENT
Business Relationship Manager
Was responsible for the resourcing, procurement and the entire IT operations of WNS global systems. Lead the IT team and was responsible for various technology platforms Business Transition and overall IT upkeep.
Key Assignments/ Initiatives:
Managed the entire migration from Nortel to Cisco network
Best Transition Manager for WNS – Handled multiple Transition activities
Responsible for Network Operations – Switching and Metro
Setup the Global IT -Service desk and managed the operations
Kotak Mahindra Asset Management Co. Ltd
Asst. Manager - Technology
May 2003 – Sep 2004
Was responsible for the entire IT operations at the Mumbai office – which covered the entire APAC region. Was responsible for a few key IT initiatives and projects and was also responsible for the DB maintenance
Roles & Responsibilities
ABOUT THE ASSIGNMENT
IT Operations Manager
Was responsible for the entire IT of Kotak Mahindra – which is one of the largest asset management companies in the country. Was responsible to ensure that the IT systems are up and running and also to handle the various guidelines laid down by SEBI. Was also instrumental in development of various small apps which helped the overall functioning of the IT department.
Key Assignments/ Initiatives:
Project Management and Management of the Network operations
SEBI and other regulatory audits on the data, IT infrastructure
Managing resourcing and procurement of IT equipment
Set up the entire DR site and plan for the IT infrastructure as per the guidelines of SEBI & RBI
Was instrumental in RTGS and OLDS platform implementation
K.R. Choksey Shares & Securities Ltd
Executive - Operations
Jan 2000 – Apr 2003
Worked closely with the IT team in setting up of IT infrastructure in the Mumbai facility. Was also instrumental in set up of VSAT/Leased line/ISDN.
Roles & Responsibilities
ABOUT THE ASSIGNMENT
Executive – Network Operations
Worked closely with the network team for the Multicast to Unicast migration. Was responsible for the design and hosting of the websites of K R Choksey. Was responsible for network operations and uptime of the entire link to ensure that the system was working fine.
Key Assignments/ Initiatives:
Over 10,000 Sqft of IT Infrastructure setup in record time.
Managing contract engineers and the IT helpdesk.
Managing the Network operations
Quest Infotech
Trainee - Technology
Jan 1999 – Jan 2000
Was responsible for the entire IT operations at the Mumbai office – which covered the entire APAC region. Was responsible for a few key IT initiatives and projects and was also responsible for the DB maintenance
Roles & Responsibilities
ABOUT THE ASSIGNMENT
Trainee Network Engineer
Was responsible for creating process documents and setup of the Helpdesk at Quest. Vendor Management and other network related activities
Key Assignments/ Initiatives:
Management of the Network operations
Created important and key process documents
Inventory and stock management
Helpdesk support
Academics
Qualification
College / University / Institution
B. Com
University of Mumbai, India
OTHER CERTIFICATIONS
Oracle 8i Certified – Asset International
ITIL V3 Certified
7 Habits Trained & Certified - Franklyn Covey Institute
Accelerator Innovator Program - Larry Percy Anderson
Leadership & Project Management – ESII International
CPR Training & Certification ( 2018) – Red Cross
Visa Status – Permanent Resident – Green Card
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