Customer Service Management

Lacee Demilio

813-***-**** *****.*******@*****.***

HUMAN RESOURCES GENERALIST

SUMMARY

Dynamic and enthusiastic HR professional with more than 4 years of progressive experience. Proven ability to effectively develop and train employees on subjects such as performance management and attendance tracking systems. Dedicated to process improvement and delivering outstanding customer service to internal clients. PROFESSIONAL

ACHIEVEMENTS

PROCESS IMPROVEMENT

Standardized performance manage process.

Created a tracking system for evaluations to ensure completion. TRAINING & DEVELOPMENT

Developed new performance manage training course for supervisors. Created user manual for performance management system (PMP). Teach (on-going) performance management techniques to supervisors. OTHER ACHIEVEMENTS

Saved my employer an average 66% (per order) by changing to a new background vendor.

SKILLS

Benefits Administration

New Hire Orientation & On-Boarding

Payroll (ADP)

Employee Recruitment

Employee Engagement

Interviewing

Policy Writing

Performance Management

Training & Development

WORK HISTORY

PERFORMANCE MANAGEMENT SPECIALIST, PINELLAS COUNTY SHERIFF’S OFFICE, LARGO, FLORIDA

June 2016 – Present

Manage the Performance Management process for law enforcement agency of about 3000 members.

Train and counsel supervisors on best practices for documenting all performance and managing performance issues.

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HR COORDINATOR, CRYO-CELL INTERNATIONAL, OLDSMAR, FLORIDA September 2012 – June 2016

Promoted from HR Assistant. Performed a variety of HR functions for a public (multi-state) corporation of about 80 employees. Recruit and on-board new employees, administer benefits and evaluation process, ensure compliance to state and federal employment laws, create/revise policies, process payroll, etc.

EDUCATION

MASTER OF BUSINESS ADMINISTRATION, UNIVERSITY OF TAMPA, FLORIDA - CURRENT GPA 3.3

BACHELOR OF SCIENCE, UNIVERSITY OF TAMPA, FLORIDA, 2012 GPA 3.78

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