AREA OF EXPERTISE

Project Management Engineering Operation Process Optimization CAD/CAM software

WORK EXPERIENCE

Customer Service Manager Unifiller Systems Inc., Delta, BC Sep 2016 – Jan 2017

Solved 15 outstanding installation issues within two months and collected balance payments accumulating over $610K USD of revenue.

Ensured optimum staff performance and customer service level by implementing a mobile service app to streamline trip reports with a function to report immediate actions or future improvements.

Monitored a high volume of network-generated tickets and customer support calls, procured replacement/repair parts, and supervised open support tickets to ensure timely completion.

Managed escalated installation issues to ensure complete customer satisfaction by solving critical issues and providing follow-ups or resolutions within 48 hours.

Directed and motivated six service technicians in all aspects of daily operations including: reporting metrics, monitoring call quality, and training staff.

Project Engineering Manager Unifiller Systems Inc., Delta, BC Dec 2014 – Sep 2016

Increased profit of one product class from 72% to 83%, saving over $150K annually by sourcing innovative pneumatic parts and implementing lean manufacturing methods within the manufacturing and assembling processes.

Managed a $2.2M cake-finishing project successfully from conceptual design to project closing while meeting targeted gross profit.

Reduced lead time of configured accessories from three weeks to 48 hours by creating configurable models and drawings using Solidworks software.

Directed and led 11 people in project engineering, configuring engineering, and assembling teams to complete projects by composing detailed project plans, timelines, risk assessments, and resource estimates.

Defined critical milestones and created the comprehensive Work Breakdown Structure with predecessors and dependencies.

Facilitated cooperation and teamwork between company departments such as sales, product management, operations, and purchasing.

Mechanical Engineer RIC Electronics Ltd., Richmond, BC Apr 2013 – Dec 2014

Reduced more than $100K in cost by standardizing and improving custom UPS battery charger enclosures.

Shortened lead time from two weeks to 24 hours by developing and implementing configurable industrial distribution panels that complied with CSA requirements.

Managed up to five simultaneous projects ensuring timelines, resources, and budgets were aligned.

Implemented a CNC router with a vacuum system to manufacture custom shaped phenolic panels with an ROI of one year.

Provided day-to-day leadership for shop-floor team; maintained communication on project progresses, issues, and risks with management and staff.

Monitored production progress and deliverables against production plans and mitigated issues as they arouse.

Operations Engineering Technologist Unifiller Systems Inc., Delta, BC Dec 2010 – Dec 2012

Directed manufacturing position of New Product Introduction for cake decoration machines and transfer pumps.

Standardized machines and improved assembly processes to reduce lead time from six weeks to two weeks.

Reduced over $80K by reviewing manufacturability, costs, profitability, and durability of parts and machines.

Produced configurable models and drawings to streamline drafting lead time.

Optimized machine designs by using NSF regulations, performance standards, and customer preferences.

Created effective methods, using centralized notebook documentation in four shop departments, to facilitate communication from production to engineering department.

Implemented GD&T per ASME Y14.5M-2009 dimension standard to increase yield from off-shore vendors.

Process Engineer EaglePicher Energy Products, LLC, Surrey, BC Jul 2009 – Nov 2010

Directed, delegated work, and trained a team of three engineers and two production workers to successfully develop a 13 Ah Lithium/Carbon Monoflouride (Li/CFx) primary battery for the US army, which passed the UN Transportation 4th edition and Performance Specification MIL-PRF-32271, 30 October 2008.

Implemented manufacturing solutions from a conceptual design to production deployment.

Utilized Design of Experiment and Gage R&R to improve production processes and optimize cathode formulation.

Applied project management skills to generate dFEMA, pFEMA, cost analysis, Gantt charts, bill of materials, and operating instructions.

Provided superior analyzed processes, developed project plans, coordinated personnel and material resources, supervised project teams, and controlled budgets.

Design Technologist & CNC Programmer Wexxar Packaging Inc., Delta, BC Jul 2002 – Oct 2008

Designed and prototyped a mini horizontal corrugated tray former that conformed to budget, time, and performance.

Decreased setup and job time of 500+ CNC programs by implementing installations of common tools on CNC machines, grouping jobs with same jigs, and fully utilizing GibbsCAM commands.

Supervised two CNC operators to maintain CNC milling machines and CNC lathes to produce 100+ parts daily.

Utilized Autodesk Mechanical Desktop and Solidworks to develop new designs and components.

Managed the organization’s Engineering Change Order process to ensure proper sign-off and advancements to product life cycle.

EDUCATION

Bachelor of Technology in Technology Management (Candidate) BCIT Sep 2010 – Present

Expand proficiency in business management, project management, marketing, and managerial accounting. Completed all courses except milestone project.

Bachelor of Technology in Manufacturing (Candidate) BCIT Apr 2005 – Present

Develop expertise in manufacturing management, operation management, manufacturing process, product development and quality assurance & control. Completed all courses except milestone project.

Mechanical Engineering Technology Diploma, CAD/CAM Option BCIT Sep 1999 – Dec 2002

Applied theoretical knowledge and practical skills in machine designing, stress analyzing, computer-aided designing, CNC programming and technical communicating.

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