Management Desktop Support

Renoir Dauvergne

***** ******** ** *** *** Tel: 347-***-****

Tomball, TX 77377 ******.*********@*******.***

Objective

Seeking employment in the Systems, IT or Desktop support fields. Based on my previous experience and education I would prefer working in the previously mentioned fields. I am also open to training and expanding my responsibilities.

Experience

December 2014 - Present

Mobius Medical Systems, LP, 4615 Southwest Freeway, Suite 330, Houston TX – mobiusmed.com

Server & IT Support Admin

-Linux server testing and configuration.

-Team projects including collaborating with engineering team to benchmark new server builds.

-Customer IT/Networking support related to implementing proprietary hardware/software solution.

-Customer support provided using Freshdesk ticketing system and Salesforce for case tracking and management of customer information.

-Managed Houston, TX office systems, network and other computer related equipment.

-New employee system setup and configuration.

-IT support for 25-30 users locally and remotely.

-Product inventory, order processing and shipment.

June 2011 – October 2014

Wagner-Weber Associates Inc., 26 Broadway, New York, NY – wagweb.com

Systems Engineer

-Serviced Financial & Legal Industry clients including trading floor scenarios.

-Server/client configuration, management and troubleshooting in both Windows and OSX environments.

-Server/workstation repair, hardware and software including virus/malware removal.

-Windows Server 2008/Active Directory/ Exchange management and support.

-Linux (Ubuntu and RedHat) install and configuration. Apache server configuration.

-Extensive Mac OS X and OS X Server support, software and hardware.

-Network management; server and router configuration and troubleshooting.

-System imaging and software deployment including trading floor scenarios.

-Linux cron-job command line scheduling and management for data backups/archiving.

-Developed client websites, intranets (out sourced developers in some cases). Developed company website.

-Wordpress website development and support. HTML/ASP/CSS website updates and debugging.

-Bloomberg, EZ-Castle and other trading software implementation and support.

-Enterprise virus and malware solution experience including Symantec and Avast products.

-Audio Visual support, AMX and LifeSize video conferencing systems at a large client, The Blackstone Group.

-Research of new technologies (mostly software) as well as testing an implementation of new solutions.

-Installation and management of secure customer cloud solutions using ownCloud and other products.

-Received direct requests from clients via email and phone. Executive client home and summer home visits.

-Server/system monitoring software configuration and management using PRTG and other products.

-On-site and remote desktop support including mobile devices.

September 2008 – June 2011

WCS Lending, LLC, 660 Madison Ave, New York, NY - wcslending.com

IT/Systems/Marketing Administrator

-WCS Lending: Large mortgage brokerage/lending firm. Corporate office located in Boca Raton, Florida.

-Service two (2) braches: New York, NY and Rye, NY with 25+ users connected via Cisco routers.

-Desktop support including but not limited to Windows XP, MS Office Suite, MS Outlook (Exchange), Calyx Point, mobile device setup, system repair and virus removal. Report directly to IT Director.

-Software roll outs, system imaging, individual back-ups, Cisco VPN user access management, remote desktop support to second branch, phone system management and preventative maintenance.

-Inventory, support, service scheduling and lease/purchase negotiation for all office equipment.

-Marketing concepts and graphic design (Adobe Illustrator & Photoshop CS3). Email marketing campaigns.

Jan 2007 – March 2008

MOSDOT Charities, 1493 Coney Island Ave, Brooklyn, NY – mosdotcharities.org

Junior Systems Administrator / Web Designer

-Technical support for sales team and management systems as well as call center systems.

-Assisted Senior System Admin with server management and software deployment.

-Designed and maintained (6) company websites.

Feb 2004 – Jun 2004

CGF Tech Ltd., Rodney Bay, Saint Lucia - cgftech.com

Computer Technician, Web Designer

-CGF Tech: IT Consultancy firm providing IT solutions and preventative maintenance services.

-Performed system and network servicing duties for multiple clients.

-Assisted lead technician with server installation, management and back-ups.

-Provided technical support to users and worked on call for network and system emergencies.

-Designed the company website.

Jun 2001 – Dec 2003

Advertising & Marketing Services Ltd., Castries, Saint Lucia - amsstlucia.com

Systems / Network Administrator, Website Designer

-Advertising & Marketing Services: Leading full service advertising agency.

-System (Windows & OSX platforms) and Network maintenance.

-Recommended necessary system and software updates and upgrades.

-Redesigned company network and implemented file sharing between Windows and OSX

-Troubleshooting system and software (E-mail, Photoshop, Illustrator, Quark, Printing) issues.

-Serviced clients as web designer and assisted graphic artists with large projects.

June 2000 – August 2000

Unit Corporation, Castries, Saint Lucia

Website Design Internship

-Unit Corporation: A software firm based in Sweden with operations in St. Lucia.

-Introduced to industry standard software: Adobe Photoshop and Macromedia Dreamweaver

-Designed the local company’s website and gained basic programming experience.

-Computer maintenance, networking and repair responsibilities.

Education

January 2016 – Present

University of Houston Downtown, Houston TX

Enterprise Information Systems

-B.B.A. Management Information Systems Major. Expected completion Fall 2017.

Feb 2005 – July 2006

Kingsborough Community College, City University of New York, Brooklyn NY

Computer Information Systems Major - 3.8 GPA

-Associates Degree Program. Graduated with a 3.8 GPA.

-Related Course work: Visual Basic Programming, Database Programming, Network Server Administration (Windows Server 2003).

Sept 1999 – May 2001

Sir Arthur Lewis Community College, Castries, Saint Lucia

Computer Maintenance Major

-Associates Degree Program

-Hardware repair and software troubleshooting.

-Network design and installation.

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