TIMOTHY BURRIS

*** *. **** **. – Apt. ** ● Newton, NC 28658 ● 828-***-**** ● acyw0e@r.postjobfree.com

Education

Catawba Valley Community College Hickory, NC

Associate in Applied Science Degree – Information System Security December 2016

Associate in Applied Science Degree - Networking Technology Expected Graduation: May 2017

Summary of Skills

●Software – Norton Backup Exec, Active Directory, SCCM, BMC Remedy, McAfee VirusScan Enterprise, Symantec Endpoint Protection, Norton/Symantec Ghost, Microsoft Office Suite 2013, Exchange 2007 & 2010, Remote Desktop, Dell OptiPlex, Latitude, PowerEdge, Precision, HP Elite, EliteBook, Tanberg/Polycom, CRESTRON

●Operating Systems – Windows XP, Vista, 7, 8, Server 2008 (R2) IBM OS/400,IBM I SERIES

●Networking – LAN/WAN, VPN, DHCP, DNS, FTP, SSH, HTTP, SMTP, Fiber Optic, Cat5, 802.3, 802.11, VoIP

Certifications

●CompTIA Security+ January 2010

●CompTIA Network+ March 2003

●Windows 7 Certificate February 2011

●Windows Server 2008 Training Certificate January 2011

Work Experience

Lowe's Home Improvement - End User Computing Wilkesboro, NC Project team May 2016 - Nov. 2016

●Setup and configured user devices

●install software for end users

●Assist in Hardware lifecycle refresh

●Perform remote break fix tasks for corporate clients

●Deploy hardware upgrades across various departments

●Verify software certifications prior to installs

Self-Employed Valdese, NC

Independent IT Consultant March 2001 – Present

●Assess customer's network needs and requirements

●Support, install and configure hardware and software

●Repair and install network infrastructure and systems

●Assess and oversee lifecycle replacement programs

●Setup and maintain organization webpage

●Create and organize user accounts and privileges

●Configure user systems

US Army Ft. Gordon, GA

IT Specialist (Customer Support) – Civilian Role December 2006 – July 2011

●Setup and configured VoIP phones

●Processed 3500+ tickets and resolving tickets escalated to Level I and II desktop support

●Provided local site support for 513th and 345th military sites

●Provided Level II desktop support to users across the United States and abroad

●Maintained, analyzed, troubleshot, and repaired computer systems, hardware, and computer peripherals

●Troubleshot network related issues including connectivity, VPN, and software issues

●Deployed Windows Vista/7 laptops and desktops as part of a Life Cycle Hardware Refresh

●Managed physical and virtual servers including print and file servers

●Documented, maintained, upgraded and replaced hardware and software systems

●Supported and maintained user account information including rights, security and systems groups

●Pushed software and patches to client machines using Microsoft System Center Configuration Manager (SCCM)

●Classified and unclassified VTC scheduling, setup and maintenance

Timothy Burris – Resume Page 2

Work Experience - Continued

General Dynamics IT Ft. Gordon, GA

Field Service Representative – Civilian Contract Role March 2006 – December 2006

●Provided Level I phone and technical support to 2,300+ employees within the 513th Military Intelligence Brigade including remote facilities

●Provided weekend help desk and desktop support to all campuses including regional positions

●Created and processed work orders using Remedy Database

●Created User Accounts in Active Directory

●Troubleshoot network related issues including connectivity, VPN, and software issues within the family of Windows operating systems

●Troubleshot hardware related issues

●Troubleshot software such as ArcGIS, PureEdge, and Microsoft Office Suite

●Setup, configured and installed software, hardware, and departmental applications on workstations, desktops, and various devices

Military Experience

US Navy Pensacola, FL / Chicago, IL / Groton, CT / Kunia, HI

Rank: E1-E5 / Petty Officer 2nd Class June 2001 – December 2005

Honorable Discharge

Cryptologic Technician July 2002 – December 2005

●Installed, repaired, and upgraded desktop computer systems including laptops and printers

●Performed installations of new software programs

●Installed applications and peripherals

●Troubleshot Microsoft Windows operating systems

●Solved desktop problems, deployment and new implementation issues

●Installed network appliances such a printers and routers

●Supported mobile devices including Blackberry

●Setup and configured email and internet access for faculty, staff, and soldier mobile devices

●Troubleshot issues concerning application functionality

●Deployed 1000+ desktops and 200 laptops

●Implemented a brigade overhaul migration from Windows XP to Windows Vista

●Assisted students in the computer center with computer related problems and answered general inquiries

●Instructed students, faculty, and staff in the use of Microsoft Office Suite

●Installed, repaired, and upgraded security and CCTV equipment

Contact this candidate