IT SPECIALIST
Resume:
TIMOTHY BURRIS
*** *. **** **. – Apt. ** ● Newton, NC 28658 ● 828-***-**** ● ******.**@*****.***
Education
Catawba Valley Community College Hickory, NC
Associate in Applied Science Degree – Information System Security December 2016
Associate in Applied Science Degree - Networking Technology Expected Graduation: May 2017
Summary of Skills
●Software – Norton Backup Exec, Active Directory, SCCM, BMC Remedy, McAfee VirusScan Enterprise, Symantec Endpoint Protection, Norton/Symantec Ghost, Microsoft Office Suite 2013, Exchange 2007 & 2010, Remote Desktop, Dell OptiPlex, Latitude, PowerEdge, Precision, HP Elite, EliteBook, Tanberg/Polycom, CRESTRON
●Operating Systems – Windows XP, Vista, 7, 8, Server 2008 (R2) IBM OS/400,IBM I SERIES
●Networking – LAN/WAN, VPN, DHCP, DNS, FTP, SSH, HTTP, SMTP, Fiber Optic, Cat5, 802.3, 802.11, VoIP
Certifications
●CompTIA Security+ January 2010
●CompTIA Network+ March 2003
●Windows 7 Certificate February 2011
●Windows Server 2008 Training Certificate January 2011
Work Experience
Lowe's Home Improvement - End User Computing Wilkesboro, NC Project team May 2016 - Nov. 2016
●Setup and configured user devices
●install software for end users
●Assist in Hardware lifecycle refresh
●Perform remote break fix tasks for corporate clients
●Deploy hardware upgrades across various departments
●Verify software certifications prior to installs
Self-Employed Valdese, NC
Independent IT Consultant March 2001 – Present
●Assess customer's network needs and requirements
●Support, install and configure hardware and software
●Repair and install network infrastructure and systems
●Assess and oversee lifecycle replacement programs
●Setup and maintain organization webpage
●Create and organize user accounts and privileges
●Configure user systems
US Army Ft. Gordon, GA
IT Specialist (Customer Support) – Civilian Role December 2006 – July 2011
●Setup and configured VoIP phones
●Processed 3500+ tickets and resolving tickets escalated to Level I and II desktop support
●Provided local site support for 513th and 345th military sites
●Provided Level II desktop support to users across the United States and abroad
●Maintained, analyzed, troubleshot, and repaired computer systems, hardware, and computer peripherals
●Troubleshot network related issues including connectivity, VPN, and software issues
●Deployed Windows Vista/7 laptops and desktops as part of a Life Cycle Hardware Refresh
●Managed physical and virtual servers including print and file servers
●Documented, maintained, upgraded and replaced hardware and software systems
●Supported and maintained user account information including rights, security and systems groups
●Pushed software and patches to client machines using Microsoft System Center Configuration Manager (SCCM)
●Classified and unclassified VTC scheduling, setup and maintenance
Timothy Burris – Resume Page 2
Work Experience - Continued
General Dynamics IT Ft. Gordon, GA
Field Service Representative – Civilian Contract Role March 2006 – December 2006
●Provided Level I phone and technical support to 2,300+ employees within the 513th Military Intelligence Brigade including remote facilities
●Provided weekend help desk and desktop support to all campuses including regional positions
●Created and processed work orders using Remedy Database
●Created User Accounts in Active Directory
●Troubleshoot network related issues including connectivity, VPN, and software issues within the family of Windows operating systems
●Troubleshot hardware related issues
●Troubleshot software such as ArcGIS, PureEdge, and Microsoft Office Suite
●Setup, configured and installed software, hardware, and departmental applications on workstations, desktops, and various devices
Military Experience
US Navy Pensacola, FL / Chicago, IL / Groton, CT / Kunia, HI
Rank: E1-E5 / Petty Officer 2nd Class June 2001 – December 2005
Honorable Discharge
Cryptologic Technician July 2002 – December 2005
●Installed, repaired, and upgraded desktop computer systems including laptops and printers
●Performed installations of new software programs
●Installed applications and peripherals
●Troubleshot Microsoft Windows operating systems
●Solved desktop problems, deployment and new implementation issues
●Installed network appliances such a printers and routers
●Supported mobile devices including Blackberry
●Setup and configured email and internet access for faculty, staff, and soldier mobile devices
●Troubleshot issues concerning application functionality
●Deployed 1000+ desktops and 200 laptops
●Implemented a brigade overhaul migration from Windows XP to Windows Vista
●Assisted students in the computer center with computer related problems and answered general inquiries
●Instructed students, faculty, and staff in the use of Microsoft Office Suite
●Installed, repaired, and upgraded security and CCTV equipment
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