Information Technology Customer Service

Brian J Forster

* *** ********* ***. ***. * Oakland, CA 94601

510-***-**** *************@*****.***

INFORMATION TECHNOLOGY CONSULTANT

AND TECHNICIAN

SUMMARY OF QUALIFICATIONS A ND OBJECTIVE:

Knowledge and relevant experience in Information Technology, Networking, Windows Server and workstations, and Computer Security. I am seeking to continue my career and continue my higher education in the Information Technology industry. I Work well in a group, and even better independently. I have in-depth knowledge and understanding of Windows, Windows Server, Mac (OS X and iOS), Linux, and Android systems and software. I am also experienced in Customer Service, Sales, and End-User support. I can easily identify and resolve technical issues and other troubleshooting. EDUCATION:

Schenectady County Community College Schenectady, NY 06/2006 Computer Sciences and General Studies

Also various online courses through EDx and CBTNuggets PROFESSIONAL EXPERIENCE:

LMi.net,

IT Consultant; Computer Repair Tech B erkeley, CA (07/2015-10/2016) On site and in shop IT Consulting and IT Helpdesk Support. Below is a list of many of the functions and responsibilities of the position:

- On site and in shop IT Consulting for business and residential clients

- Remote IT consulting via telephone and gotoassist/teamviewer

- Explaining to clients what they need and why in a clear and concise manner that they have no trouble understanding

- Respond to and resolve IT Helpdesk requests sent in via e-mail, web form, and telephone

- Organize my schedule based on client needs, job urgency, and other factors

- Maintain and cultivate relations with business clients

- Providing tutorials on various hardware/software uses and troubleshooting

- Network infrastructure design, setup and installation, and support for business and residential clients

- Windows Server (2003 - 2012r2) & Active Directory installation and support

- OS X and OS X Server installation and support

- Microsoft Exchange and Google Apps for Business account administration

- Linux workstation installation and support

- Installation, configuration and support of VoIP systems and QoS

- Many forms of computer repair (software and hardware) and data recovery

- Hardware upgrades and support (RAM, Hard Drive, GPU, etc.)

- Synology and other NAS set up and management

- Scheduling and assigning jobs for myself or delegating to other techs as needed

- Created new ways to automate many tasks mainly in new computer setup procedures

- Troubleshooting all types of computer/IT problems

- Billing/Creating invoices

Self-Employed,

Freelance I.T Tech & Security Consultant SF Bay Area, CA (01/2013 - Present) Provided I.T support to many small businesses and individuals throughout the Bay Area, either by traveling to them or them coming to my office. Services rendered typically included anything from formatting and reinstalling any OS to building and configuring large networks and servers. Mr. Fix-It Handyman Svcs & Construction,

I.T Tech & Consultant; Sales; Office admin Oakland, CA (05/2013 - Present as needed) Started as freelance/independent contractor. Responsibilities include all manners of computer maintenance. Design and setup of entire office network including VoIP phones. Solely handled and maintained company website, mail servers and entire internet presence. Also took on responsibilities of office administrator performing customer relations, internal and external correspondence, dispatch, billing, composing proposals, letters, and invoices, and many other tasks as they presented themselves. More recently set up satellite offices with main office as domain controller using Microsoft Server 2012r2 and active directory. New Directions Consulting Team

I.T Tech; Website Design; Social Media Tech Pinole, CA(04/2014 - Present as needed) Client obtained via recommendation from different small business. Set up small office shared with CPA & Public Notary. Completely overhauled existing website (complete layout update, updated text and images, integrated testimonials form), set up domain and hosting accounts. Set up digital fax and VoIP telephones.

- ADDITIONAL INFORMATION & RELEVANT SKILLS:

• Able to think critically and solve problems if and when they arise.

• Excellent verbal and written communication skills

• Experienced in sales and marketing

• Skilled in Microsoft Office, Openoffice (Libreoffice), Google Docs

• Skilled in Microsoft Exchange and Google Apps for Business

• Skilled with web domain support (DNS Records, MX Servers, etc.)

• Skilled in Windows Powershell and Linux CLI (bash and sh)

• Skilled in Virtualization (VMWare, VMWare ESXi, Hyper-V, VirtualBox)

• Skilled in backup and imaging (from Norton Ghost, DD, Crashplan, Amazon Web Services)

• Skilled in office networking (workstations, printers, routing, DHCP, DNS, active directory)

• Skilled in Remote Access (VPN, VNC, RDP, SSH; TeamViewer, LogMeIn, gotoassist, etc)

• Skilled in Microsoft Server from 2003 - 2012(r2) including SBS

• Experienced in VoIP and QoS

• Limited experience with HTML, CSS, PHP, & MySQL and graphic design

• Impeccable troubleshooting skills

• Experienced with customer/client relations & Office administration

• Able to quickly learn and adapt to new technologies and situations

• Most importantly: an insatiable need to learn and obtain new knowledge and relevant certificates in my field

Contact this candidate