Technical Support Computer

Ali Karimi

**** *** *******, ********, **

514-***-**** *********@*****.***

Profile

Bilingual desktop support technician developed experiences while and after education at university, with strong knowledge of technical support, expert in installation and support of computers and Microsoft software, solving problems and technical issues on-site and remotely. Skilled to directly maintain hardware/software equipment, embedded and integrated systems, professional in all windows platforms and equipment to deliver continuous operation of systems through troubleshooting, replacement, update and on-site, remote or on-call software support; installation and configuration of new equipment and ensuring high performance and safety.

Skills

Installation and Repairing of Workstations, Servers, Home and Office Electronic Equipment

Expert Hand skills as Electronics Technician, Computer Hardware/Software Support

Great Knowledge and Experience of Microsoft Windows and Softwares

C Programming, HTML and CSS Experience

Microsoft Office, Expert in All Windows platforms, Knowledge of MAC OS

Help Desk Specialist (Laptop, Mobile, Pager, Telephony, PC, Printers and all related devices)

Software Installation, Support and Improvement

Computer Networking

Work Experience

Hardware/Software Technical Support

Integral, Montreal, QC May 2016-Present

Installation and troubleshooting of computer electronics interface, hardware and software in security control gates

Testing and repairing of servers, workstations

Configuring customer workstations of remote store statistic generating report systems

Supporting customers with technical issues and troubleshooting information generating software Computer and Network Specialist

Negin Sang Kavir Co. (Negin Complex Companies.), Sejzi Industrial Zone, Iran 2013-2015

Integrated e-commerce in the business and enhanced installed IT technology by redesigning, reinstalling and re-configuring the network, windows servers, data stations, installed software and hardware to connect all parts of the company securely and efficiently throughout the province

Installed & updated old windows platforms to Win8.1, Win Server 2012 and Win 10, Supported servers, networks, monitoring performance, replacing electronics devices, Printers, maintaining VOIP, Access Points, Routers and Switches

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Desktop Support Technician

CompuTech Service Inc, Esfahan, Iran 2011-2013

Routine monitoring of PC, Servers and Backup facilities' Performance

Technical support (Server, Workstation, Network equipment, Power Systems, etc.)

Helped and supported customers 24/7 with technical issues

Support of hardware equipment and software, on-site repair of electronic and computer devices

Monitored security and providing predictive maintenance and disaster recovery

Provided support to different Brands of Installed equipment, OS and installed software Electronics & Computer Services (Part-time)

SAMADI Computer and Electronics Services, Esfahan, Iran 2005-2010

Supported company installed softwares and computer networks

On-Site repairing of hardware, software and embedded / electronic equipment

Providing support to the customers for new designed UI Education

Graduated in IT and Computer Science 2009-2011

University of Boras, Sweden.

High School and Pre-University Diploma in Mathematics & Physics 1999-2003 Adab Pre-University / High School, Esfahan.

Other Technical Training

Professional Electronics and Office equipment Maintenance 2015 Government Technical and Vocational Training Center (TVTO) Home and Office Equipment and Electronics Installation 2013 Government Technical and Vocational Training Center (TVTO) Computer Networking Technician 2013

Government Technical and Vocational Training Center (TVTO) Achievements

Highly contributed to the technology enhancement and technical supporting of computer and electronics in Negin Stone Co. in 2015; and received award of board of managers and a big year end reward for doing the tasks responsibly and professionally.

Award of well-doing technical support tasks by CompuTech during employment, 2011-2013

(All references are available upon request)

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