Customer Service Data Entry

Data Entry/ Customer Service Rep/ Warehouse

Quonett L. Smith

**** ******** **

Lancaster, Tx 75134

214-***-**** Cell

972-***-**** Hm

*******@*****.***

*/****-*/****- ******** Work From Home

Customer service rep, placing orders for Best Buy for custo

mers for items that is sold

online. Processing payments for orders to be shipped to custom

er’s home or business.

9/2012 – 2/2013- Kohl’s E- Fulifillment Center

Material handler; floor trainer, picking and packing custom

er’s online orders for

shipping. Training new employees on the daily work process wi

th the scanner guns,

reprinting shipping labels and incorrect orders.

3/2010-7/2011- Disys LLC- Plano, Tx

Customer Service Rep, collecting mortgage payments, resear

ching customer mortgage

payments, account history. Updating customer’s account info

rmation for assistance with

helping customer’s to avoid foreclosure. Researching activi

ty and status information on

1/2008 - 6/2009 Fannie Mae (NUC) – Addison, Tx.

Processing fraud loans, prep and scanning loan application (1003) a

nd Hud 1, appraisal

also ordering credit reports, safechecks and pricing data f

or loans (customers

verification and employment). Ordering Field Reviews, ML

S Data for new and previous

homeowners. Obtaining and verifying personal information a

nd inputting into QAS

System for the Underwriter’s and Appraiser’s to review a

nd process the loans.

11/2007-12/2007 Aegis Communication- Irving, Tx (Seasonal)

Inbound and outbound customer service sales, switching new and pr

evious or current

TXU customers to new electricity plan.

6/2000-2/2007 Allstate Insurance (Imaging)- Irving, Tx

Imaging Specialist; 14,000 keys strokes data entry processing 3200 l

egal and non-legal

documents per day at 99% quality. Prep and sorting out mail fo

r processing stages,

scanning mail over the scan system. Document Organizing; s

eparate all legal from non-

legal documents on the Read Soft System. Indexing ; verif

ying all documents for policy

and control numbers with agent and applicants signatures,

dates and make sure that

the correct premiums was filled and checked –in. Also cro

ss train and licensed for

verification within the company; which include Auto Express,

Bill Pay, Life and Med

Contact this candidate