Manager Assistant

THOMAS HOLME

**** *** *******, *** ****, CA *****

Phone 646-***-**** E-mail: ***.*****@*****.***

EXPERIENCE

The Leadership Program Inc., New York, NY, 2005 – 2017

“Leadership is a dynamic, urban organization that enriches lives, emboldens confidence, and expands options by building strong leaders in classrooms and communities.” Digital Strategy Architect, September 2013 – January 2017

• Implemented company’s online marketing effort, starting with a complete in-house overhaul of site optimization for organic search and mobile responsiveness. Analyzed website traffic patterns and designed responses to increase quantity and quality of online interactions, including influencing website content.

• Worked with an $800k budget, directing a top-to-bottom overhaul of the company’s technology infrastructure during its relocation to new offices; directed space designs at new location.

• Produced online versions of existing part-time training, saving $1,000 in the first week implemented.

• Led grant writing research team of six, writing for as many as 15 grant proposals in a given year. 12 years of grant writing experience, most recently securing $11 million in funding for 5 years. IT Manager, 2008 - September 2013

• Designed and implemented company’s online database for tracking program attendance, evaluation and payroll, dramatically simplifying the payroll process, saving 1,000+ hours annually.

• Maintained company website and e-mail systems, as well as expanded the company’s online presence.

• Created and provided oversight for the company’s technology budget, covering equipment as well as contractor and vendor expenses, reducing dependence on outside contractors by more than 80%.

• Developed and implemented technology initiatives and trainings to improve staff productivity through two- hour workshops, 30-minute weekly clinics, and short instructional videos for employee portal online. IT Coordinator, 2006 - 2008

• Solely responsible for company equipment purchases, vendor relationships and support, coordination, and direction for all company technology, as well as the design and oversite of department’s annual budget.

• Designed and facilitated workshops for parents on subjects ranging from cyber safety to an intro to Excel. Office Assistant, 2005 - 2006

• Assisted Business Manager with accounts payable and receivable, including collection and tracking of payments from the NYC Board of Education, for a company with multiple millions in gross revenue.

• Oversaw day-to-day operations of physical office space, kitchen area, storage room, rubbish removal.

• Assisted in support, coordination, and direction of all office technology, supporting fulltime staff of 30. New Jersey Transit, Newark, NJ, 2002 - 2005

Paratransit Specialist, Access Link, December 2003-January 2005

• Drafted and supervised multi-year contracts for paratransit operations serving seven New Jersey counties.

• Approved, processed, and tracked payment requests from independent contractors hired by state.

• Conducted inspections of contractor garages, as well as undercover field observations of drivers.

• Reviewed rider applications for needs under the ADA, as well as suspension hearings for existing riders. Administrative/Project Assistant, October 2002 – December 2003

• Organized and tracked invoices and correspondence between company headquarters and independent contractors and generated Quality of Service evaluations to rate contractor performance.

• Researched, analyzed, and implemented ways to increase productivity and improve service, including formation of an auditing system to improve on-time performance of independent contractors.

• Scheduled appointments, maintained calendars, and drafted/proofread correspondence for department staff.

• Maintained and updated all departmental records for Paratransit system serving entire state of New Jersey. THOMAS HOLME

1330 The Alameda, San Jose, CA 95126

Phone 646-***-**** E-mail: ***.*****@*****.***

EDUCATION

University of Massachusetts, September 2000-September 2002 M.A. in History with a focus on modern Central Asia. University of Florida, August 1996-May 2000

B.A. in History.

SKILLS

Excellent in Microsoft Small Business Server, Office Suite, Final Cut Pro, Camtasia. Adept at data collection, analysis, and dissemination. Intermediate in HTML. Basic CSS and PHP.

Detail oriented with strong writing, organizational, and interpersonal skills. Mediocre banjo player; avid bow-tie wearer.

References available upon request.

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