Manager Customer Service
Resume:
Richard Ryan
** **** ****, **********, ***, ****
***************@*****.***
PROFILE
I am looking for part-time employment to further develop my experience in an industry where I can interact with the public, while providing great service to the customers and my team.
EXPERIENCE
Delaware North October 2016 – present
Worked at the Australian Open 2017 as a runner/waiter. Work events at Etihad and MOP as bartender/runner.
Octopus Hospitality & Events October 2016 – present
Worked as a bartender throughout the entire 2016 Spring Carnival. Responsibilities included the responsible service of alcohol, and using electronic register.
Shift Manager, McDonald’s, Cheltenham, VIC April 2016 – January 2017
As a Shift Manager at McDonald’s, my additional daily responsibilities include positioning crew in order to successfully run the shift and meet daily targets. I complete Food Safety and make sure that product quality and customer service regions are up to standard. As a manager it is also my duty to resolve customer issues and manage the tills and deposits.
Crew Trainer, McDonald’s, Cheltenham, VIC 2014 - 2016
Upon completion of the Crew Trainer course, I began to train new staff who were starting their employment at McDonald’s. This consisted of teaching trainees different areas in the store and how to serve product and customers.
Crew Member, McDonald’s, Cheltenham, VIC 2010 - 2014
My time as a crew member included a vast range of roles and responsibilities. These included working in both Front Counter and Drive-thru areas, taking and cashing orders as well as the various other tasks as required by McDonald’s. I have been trained in the kitchen for food preparation and order making. I also gained a McDonald’s Barista License and worked in McCafe.
WORK EXPERIENCE
JobWatch Employment Rights Legal Centre 2015
I did pro bono work which consisted of attending courts and tribunals and also creating info sheets for the JobWatch website.
Victoria Golf Club 2011
At the Golf Club I undertook maintenance work on the course as well as gardening and various other jobs to sustain the property.
Australian Associated Press (AAP) 2011
Through my work experience at the AAP I worked with and constructed interviews and stories with qualified journalists and photographers as well as broadening my experience with media technology and navigating through the city as an observing journalist.
EDUCATION
Australian Catholic University, Melbourne Bachelor of Arts/Law, 2014 - present
St Bede’s College, Mentone - year 7 - 12 and VCE studies, 2008 – 2013
SKILLS AND HOBBIES
Responsible Serving of Alcohol Certificate - 2014
First Aid training (through McDonald’s Management course) - 2016
I am a highly focused and motivated person, both within the academic field and a workplace environment. I am determined to learn, and I consider myself to be very reliable and organised. I am confident and enjoy being a leader, something which I discovered a passion for, during my time as a co-captain for McCristal House at St Bede’s in year 12.
I am a passionate footballer, playing for the Beaumaris Sharks. I train twice a week on Tuesday and Thursday nights, with a Saturday game from April through September. Aside from football, I make my work and University my priority, while also devoting my free time to other sporting events, such as WWE, soccer and tennis.
COMMUNITY SERVICE
Throughout my primary and secondary school years, I have volunteered with the Meals on Wheels and the Lasallian Youth Leaders’ program.
REFERENCES
Christine Bucello
Restaurant Manager
McDonald’s, Cheltenham
9584 5807
Anthony Loschiavo
Know-How Manager
MinterEllison
Vanessa Smith
Accountant
Addition By Smith
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