Technical Support

SYED SAJID QAZI

Cell: 972-***-**** Email: *********@*****.***

Work Authorization: Permanent Resident

Seeking employment with an organization that utilizes my qualifications and multicultural people skills. Self-motivated. Highly skilled in providing effective technical support in hardware and software issue diagnosis and troubleshooting, Has an software teaching experience in India for MS office, including excel for accounting purposes.

Operating Systems:

Linux, Windows 10, 8, 7, Windows 2000, Windows XP Windows NT4.0, MSDOS. and MAC

Software Packages

Installation of all the Operating System and optimize them according to user. Can also install and use Application Software like MS Office, Quick Books Other Application packages, AntiVirus. SpyWare, MalWare, Imaging Software Norton Ghost, Acronics True Image, Cloning, and other System protection software

Certification:

Comptia A + (USA) ACMT (Apple certified Oct. 2012) USA

Microsoft Certified Professional System Engineer (1999) India

Hardware

Trouble Shoot / Assemble / Break / Fix All the DeskTop, LapTop, Netbook Ipad, Tablet. and configure them. Installation of Modem, Routers, Wireless Acess Point, WAN, Printers on network, Preventive maintenance, TCP / IP, Network, Lan.

Anti Virus

Installation Of All Anti Virus and Virus Removal.

EDUCATION

RedHat System Administrator

CompTIA A+ certified (USA) November 2012

Apple Certified Macintosh Technician (ACMT). certified (USA) October 2012

Microsoft Certified Professional System Engineer (MCSE) May 1999

Diploma in Hardware Engineering Completed in 1995

Andhra Pradesh Open University ((GED)High School) Completed in 1987

VR College of Engineering Nagpur (Computer Programming) Completed in 1983

Diploma in Radio and Television Engineering (Madras) Completed in 1982

Student Member of Electronic and Telecommunication Engineering. 1981 – 1982

Board Of Technical Education Maharashtra State (Radio Servicing) Completed in 1980

PROFESSIONAL EXPERIENCE

Worked as Test Engineer in SVTronics. Plano 10/2013

•Performed maintenance, loading of software, upgrades to computers, releasing com ports and IP address, installing drivers and software used in testing of PCB assemblies. Preformed general assembly and disassembly of electronic equipment, computers and other assembles using basic hand tools. Used my ability to interpret schematics and drawings, perform modifications and accomplish supervising rework to PCB assemblies to correct problems from manufacturing defects. Keeping track of parts including purchasing and maintaining accounts for the same.

Service Technician Fry’s Electronics. Plano 05/2010 to 09/2013

•Fixing all types of Windows And Mac OS Hardware and Software problem in Desktop, Mac, Macbook, Laptop, Notebook, and Netbook, Trouble shooting problem on phone, taking calls, issuing service tickets. Creating Service Request Order, Sales of Desktop, Laptop, Notebook Computer, Printers and Accessories, Had a very good working experience in setting up WiFi network and Local Area Network.

Systems Service Engineer in IBM 08/99 to 09/01

•Provide technical services, installations, troubleshooting and maintenance for IBM clients in an efficient timely manner: Clients included: Aramco, Sceco, Saudia Airlines, Jarir Book Stores, and Watani Super Market (Jeddah K.S.A). POS printers, Devices, Attachments.

System Administrator, High School, MS India. 02/05 to 01/2010

•In charge of Computer Training Division, Course Designing for School Students.

Administrator, Electrical Work and Maintenance, Jeddah, KSA. 05/03 to 08/04

•Administrating incoming and outgoing phone calls for electrical sub-stations maintenance, Organizing meetings, appointments and coordinating for maintenance of equipments.

Manager, Atheer Telecommunication, Jeddah, KSA 10/01 to 04/03

•Managed sales of computers, mobiles and their accessories.

Network Administrator, Suncore Eximps, Nagpur, India 06/97 to 05/99

•Maintain the office computer networks. Troubleshooting of phones and Internet.

Administrator, Elaj Distributors, Nagpur, India 02/90 to 05/97

•Order office supplies make payments on invoices. Handle correspondence, phone calls and filing.

Sales Executive, Canopus Engineering, Hyderabad, India 09/84 to 01/90

Sales Representative, Day’s Aid, Hyderabad, India 03/82 to 07/83

Contact this candidate