Customer Service Manager

NAKIEA DOUGLAS

Address **** ********** *****, ****** ****, MD 20616

Phone 202-***-****

E-mail ******.*******@*****.***

Summary

Over 14 years of progressive, comprehensive experience as an innovative accounting professional that started in the dental field. Five years of business management experience including budgeting and accounting. Demonstrate ability to make companies more revenue and save on liabilities. Detail oriented, with a proven ability to successfully contribute to company objectives.

Skills

Skills

Account reconciliation

Account management

Bank reconciliation

Account Payable

General Ledger

Exceptional organization

Superior attention to detail

Creative problem solver

Exceptional communication skills

Quick learner

Computer Skills

Microsoft Office:

Outlook, Excel, PowerPoint & Word

Accounting Software:

QuickBooks Pro, QuickBooks Express, ProCas Accounting

FINANCE SPECIALIST - Accountemps – Washington, DC – May 2016 – Oct. 2016

Manage the accounts payable, general ledger, cash receipts and bank reconciliation functions for LRG and 4 associations.

Maintain invoices for data entry

Coding and processing all vendor invoices ensuring accurate entry into Procas Accounting.

Maintain event receipts schedules for all associations.

Perform bank and credit card reconciliations.

Maintain general ledgers.

Review and process all employee expense reports.

Handle billing for all LRG clients.

Maintain labor journals.

Prepare and process payroll data for semi-monthly payrolls from appropriate sources as well as retain backup for each transaction for audit purposes.

Record semi-monthly payrolls.

Add all new employees to time and attendance programs.

OFFICE MANAGER & ADMINISTRATOR – Matar Group, LLC – Alexandria, VA – Jul. 2013 – Feb. 2016

Assist recruiting in screening resumes, setting up interviews and helping with applications.

Managing residential/commercial accounts: contracts, proposals and billing.

Ensuring all accounts was serviced on time and according to the contract.

Responsible for all accounting records including: accounts receivable, accounts payable, data entry, bookkeeping and debt collection.

Review collection reports to determine the status of collections and the amount of outstanding balances.

Reduced account receivables by 25% to 45%.

Prepare monthly reports on serviced accounts and chemical usage.

Direct and supervise pest technicians’ daily activity and routes to maximize productivity.

CUSTOMER SERVICE SPECIALIST – State Farm Insurance Agency – Clinton, MD – Feb. 2012 – Nov. 2012

●Balance bank deposits daily.

●Process payments, reimbursement payments, and bank deposits daily.

●Explain auto and homeowners insurance policies to clients.

●Resolve clients’ account problems satisfactory in 85% of cases.

●Convince 75% of our clients to stay with the company.

●Met with an average of 30 walk-in policyholders to address and resolve complaints monthly

●Collected all premiums on or before effective date of coverage.

DIRECTOR – Little Cuddle Bears Childcare – Fort Washington, MD – Sept. 2008 – Mar. 2010

Maintain a clean and orderly center.

Builds and sustains positive and meaningful relationships with existing and prospective center families.

Accountable for the operation of the center, by ensuing that the center is operating in accordance with Maryland state licensing standards.

Responsible for an educational, caring and safe environment for the children and parents.

Prepare financial pages for presentation to Center Owner.

Collect and report monthly expense variances and explanations.

Compile financial reports pertaining to cash receipts, expenditures and profit and loss.

Prepare tax return annually.

CUSTOMER SERVICE COLLECTION ADMINISTRATOR – Fairfax Radiological Consultant, P.C. – Fairfax, VA – Jan. 2007 – Feb. 2008

Consult with attorneys' to agree on settlements on behalf of the patients.

Maintain various financial reports for the department manager.

Supervise department in the absence of the manager with the assistant of the team lead.

Research patients' financial information from different hospital systems.

Fulfill requests for our outside collection agency.

Process credit card payments.

Education

ASSOCIATE OF APPLIED SCIENCE IN ACCOUNTING – University of Phoenix (Online) – 2011 – Current

●Specialization: Accounting and Finance

CERTIFICATION IN ELECTRONICS/COMPUTER TECHNOLOGY – TESST College of Technology – 1999 – 2000

●Specialization: Electronics and Computer technology

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