Engineer Technical Support

SUMMARY OF SKILLS

Experience in LTE, GSM, GPRS, EDGE, WCDMA, UMTS, HSDPA, EVDO, Wireless Network Testing, RF DESIGN, Regression Testing, Jira, Test Central, Fit Tool

Worked and Knowledge in the RF Optimization tools such as QXDM, MapInfo, TEMS, QXCAL, ACTIX, ATOLL, Agilent, SQL and SPIRENT NOMAD.

Knowledge in the area of TCP/IP networks, Wireless Communication, Digital Signal Processing

Strong work ethic and sound technological background with analytical and problem solving skills.

Self-motivated, natural leader, team-oriented, versatile with excellent organizational and communication skills.

Protection and Controls Engineering

Good understanding of different network protocols like TCP/IP, WAP, VoIP, FTP,UDP and ATM,SIP,MGCP,

Have experience in writing the MACROS for the excel based report Templates

Familiarity: Windows 9X/2000/XP, Linux OS and MS Office

EXPERIENCE

FIELD APPLICATION ENGINEER- Futuredial (August 2014- Present)

Handling all the customers in Chicago,IL

Give training to the supervisors and the team leads to how to use the different applications.

Installing and debugging the different issues related to different applications.

Installing the ISD server on the client sites for deploying the apple IPSW files on all the client machines

Get the requirements from the customer for additional features to be added to the applications and validate and forwarded to the developing team, and work very closely with the developing team.

Also give the presentations on the different new applications launched by the company to new and existing customers.

Familiar with all the mobiles phones apple,android,etc

Give the demo of the application to the new customers.

Product concept creation and clarification of Technical Feasibility.

Also acts as technical interface between AT&S(Design, Operations, Sales….) and selected customers.

Update the application on the local server and make sure the latest version is installed on all the client machines.

Provides the Technical support for different applications.

Monitors the transactions logs on the server and try to find the error that causing a problem and report that to the company.

Make weekly and monthly reports for each application and forward it to lead and customers.

Work with the sales team to interact with the customers for new opportunities and try to satisfy increase in the demand for applications features.

Also gives the feedback to the company about all the applications and also if any other competitor in the market.

Do the quality testing for the features requested by the customer.

Knowledge of the mobile business environment and the ability to prioritize based on business needs.

VOLTE TEST ENGINEER- Pyramid INC (Client- TechMahindra, ATT)(March2014-July2014)

Testing of IMS/VOLTE devices and a VOLTE NETWORK for ATT .This includes lab and field testing of LTE/IMS/VoLTE devices as well as test plan/requirement documentation updates. Test coordination also includes organizing and executing lab and field test activities with Internal local teams as well Device vendors and Technology Partners.

Execute test plans in the labs as well as field

Used different plans for testing by ATT i.e.16411and10776.

Analyze log files and provide feedback and recommendations.

Done E2E and EnodeB testing

Interface with local ATT engineers and provide capability for network logging/debug sessions

Filter and propagate reported issues to appropriate internal contact and contacts at the device OEMs

Also find the defects and in phones and network and report that to the engineers using Quality Center tools from the ATT.

Provide feedback into the device requirements and test plans based on the findings from the field testing activities

Manage test device software upgrades and carry out sanity and mini regression testing of new test device software as needed.

Travel to the field to assist regional market teams with testing and data logging

Process QXDM or XCAL logs using device log post processing software

Also Used the Spirent NOMAD on the field to collect the required data of call performance and Volte network.

Develop MS Excel as well as MS Word macros and Perl or Python scripts to streamline summary reports and generate new reports as needed

Develop test plans related to IMS/VoLTE/RCS/Messaging/Emergency Alerts, update existing test plans

Support other test teams with device setup and troubleshooting of data collection tools including hardware and software.

Also did the Mini Regression Testing for different phones on ATT network

Tester (LTE, VOLTE, VOIP) Pyramid INC (Client- TechMahindra, Motorola)(June2013-March2014)

Testing of devices of Motorola on different carriers like AT&T, T-Mobile, US Cellular, Sprint, and Verizon.

Testing the IMS registration of the Phones on different networks.

Also did the IMS to IMS Call flows testing.

Testing of call flow from IMS to PSTN and vice a versa.

Doing Voice Quality that is MOS testing with the help of NOMAD with logging using QXDM and Emailing Campaigning on 2g, 3g, LTE and VOLTE.

IMS network interoperability testing assess the ability of two distinct IMS networks to provide basic services such as basic Voice over IP (VoIP) call and instant messaging as well more sophisticated services

Call performance that is MOMT testing with logging using QXDM and with the help of UDM APK on 2g,3g and LTE.

Data Throughput testing for the device in HR Mode, Stationary mode, Mobility mode, USB mode, Hotspot mode, Bluetooth Mode, USB Tethering Mode, Bluetooth tethering Mode using DATUM TOOL.

Got Experienced in Various Tools Like RSD Lite, Qxdm, Qpst, Qcat, Nomad Metrico wireless, Wireshark, UDM apk, Mos apk, Datum etc

Done the Regression testing.

Using Sql get access to the data for regression testing.

Also did the wide and narrow band testing in MOS with VOLTE.

Using various tools did the wide band audio delay Measurment

Also Make the reports for all the testing done using predefined Templates and also write the MACROS for the excel based report templates.

Collect the data of tests and convert it to useful information which helps in the developing team to solve the bugs in the software of the device.

RF Field Engineer LTE AND UMTS TELNET (Client- Samsung,Sprint)(May2013 – June-2013)

Scheduling the drives to the drive teams for successful collection of drive data.

Involved in the Pre-launch of LTE network.

Performed Site Shake down verification activities like identifying swap sectors, stationary tests (TCP/UDP throughputs),, MIMO swap, neighbor handover and coverage of the site.

Involved in the cluster drive analysis to identifying the issues like low throughput, handover problems within the LTE network & from LTE to UMTS network and so forth.

Examined the Layer3 messages regarding the issues in the drive.

Involved in analyzing the Layer3 messages for IRAT failures.

Getting network statistics from the Hasati website and preparing the network plots for each of the UEs to identify the areas of drops and failures.

Identifying the key KPI parameters like accessibility, retainability, % of time on LTE and color coding them according to the market requirements for the KPI report.

Compared the areas of UMTS/LTE coverage in the drive and recommend tilts to improve LTE coverage.

Overshooting PCIs are identified and tilts are recommended in reference with the design specifications. PCI conflicts in the cluster drives are identified

RF Field Engineer LTE Avion Systems Inc(Ericsson With AT&T) (Jun-2012- May 2013)

Scheduling the drives to the drive teams for successful collection of drive data.

Involved in the Pre-launch of LTE network.

Performed Site Shake down verification activities like identifying swap sectors, stationary tests (TCP/UDP throughputs),, MIMO swap, neighbor handover and coverage of the site.

Involved in the cluster drive analysis to identifying the issues like low throughput, handover problems within the LTE network & from LTE to UMTS network and so forth.

Examined the Layer3 messages regarding the issues in the drive.

Involved in analyzing the Layer3 messages for IRAT failures.

Getting network statistics from the Hasati website and preparing the network plots for each of the UEs to identify the areas of drops and failures.

Identifying the key KPI parameters like accessibility, retainability, % of time on LTE and color coding them according to the market requirements for the KPI report.

Compared the areas of UMTS/LTE coverage in the drive and recommend tilts to improve LTE coverage.

Overshooting PCIs are identified and tilts are recommended in reference with the design specifications.

Testing the TCP and UDP Downloading and Uploading of data

Checking the swap sectors and other problems

Checking on the TX Balancing and other values

Making data sheets of the collected data

Install and test network cell site.

Mechanically troubleshoot network modules and circuits.

Collect physical measurements for cell sites.

Verify cell site functionality.

Identify major call-related problems (dropped calls, interference, hardware problems etc.).

Collect physical UE measurements (SC, RSCP and Ec/No) for all the cells in the Active Set using

Agilent E6474A or TEMS Investigation wireless network optimization software package.

Verifying Radio quality (BLER, SIR, SQI and BER)

Identify antenna positions, antenna directions or tilt and swapped feeders.

Perform audits on electrical and mechanical parameter settings of cell sites.

Field Engineer UMTS (Ericsson With AT&T) (Nov, 2011- Jun,2012)

Involved in UMTS Tuning, Optimization of Alcatel Lucent and Ericsson 3G network in different markets to meet the KPI metrics.

Expertise in analyzing g the UMTS Network, finding the problem areas from the drive data using Actix and TEMS discovery.

Involved in identifying pilot pollution, dropped calls, blocked calls and handover functionality performance.

Examined Layer 3 messages for CS, PS, 3G-2G, IRAT HO to identify network issues.

Involved in analyzing the IRAT on UMTS boundaries to check handoff between UMTS- GSM networks and IFHO procedure of handover between different carriers.

Verify the network, proper site functionality, antenna positions and directions.

Involved in suggesting and implementing the tilts using the analysis of the drive data to improve the Network coverage.

Involved in UMTS Coordination of the drive teams and scheduling the drives among the teams and providing the Drive routes to all the teams.

Supported all the drive teams for the technical support when needed and also checking for the neighbors list for the scheduled drives and send request for site unlock to UTRAN.

Install and test network cell site.

Mechanically troubleshoot network modules and circuits.

Collect physical measurements for cell sites.

Verify cell site functionality.

Identify major call-related problems (dropped calls, interference, hardware problems etc.).

Collect physical UE measurements (SC, RSCP and Ec/No) for all the cells in the Active Set using

Agilent E6474A or TEMS Investigation wireless network optimization software package.

Verifying Radio quality (BLER, SIR, SQI and BER)

Identify antenna positions, antenna directions or tilt and swapped feeders.

Perform audits on electrical and mechanical parameter settings of cell sites.

Perform E911 Testing

Trained the new Teams

Helping to make reports for DROP Calls and Session Errors.

System Protection Engineer Intern:

Guru Gobind Singh Super Thermal Plant, Punjab, India (July 2008 – Dec 2008)

Worked on maintenance of Power Control Systems for the thermal plant

Completed transformer bank protection coordination settings with relays, Current Differential/ Over current Relay, Over current Relay, and a Reclosing Relay in the Protection lab.

Researched high side bank fuse data for substations. Created a spreadsheet containing the maintenance area substation fuse data for quick and efficient reference

Gained experience with the fault simulation SACADA System, SIEMENS Relay Database, and MathCAD.

Gained understanding of IEEE standards C37/ C57 and device numbers

Determined protection requirements from design standards, single line meter and relay diagrams, and AC/DC schematic diagrams

Utilized symmetrical components analysis for fault studies, zones of protection, protective relaying, and bus/ line/ transformer protection

Completed transformer bank modeling and transmission line modeling

Undergraduate Projects: Lovely Institute Of Technology Jalandhar, Punjab (India)

Designed the distributed electric supply Software of LIT Jalandhar from main supply (Transformer) to every block of the college and also automatic switching of electric supply from transformer to DC generator, using PLC (Programmable Logic Controller)

Calculate the load of the College(two Generators)

PLC based power factor & load factor control for economics of power

Good knowledge of system studies, Load flow, short circuit calculation

Preparing specification of breaker, transformer & motor

COMPUTER SKILLS

Languages : C, C++, Data Structures, SQL, .NET (Beginner),JAVA(Beginner)

Circuit Simulation : MATLAB, PSPICE, Hypersim.

Operating Systems : Windows 7, Windows 2000/XP, MS DOS

Post Processing Tools : QXDM, TEMS, Actix, ATOLL, Microsoft Office (Word, Excel, PowerPoint, and Access), MACROS in EXCEL

EDUCATION

Masters Of Computer Science:

New York Institute Of Technology, Manhattan, New York, Graduated May 2011

Related Coursework: Advanced Data Base, Embedded C, Engineering Project Management (EPM), Wireless data system, Software Solutions, Advanced Instrumentation, Engineering Analysis, Database Systems, Computer Networks etc.

Bachelors Of Information Technology:

Lovely Institute of Technology Jalandhar Punjab, India, Graduated June 2008

Related Coursework: Electrical Power Systems, Control Systems, Signals and Systems analysis, Advanced Mathematics I II & II, Modern Physics, Engineering Computations (using C Microprocessor Architecture, Visual Basic Programming, Java, Visual Basic etc.

Authorize to work for any employer in US

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