Nertwork Engineer

Mack David Brown

*** ******* ****

Orlando, Florida 32828

Email Address: ****.*.*******@*****.***

Cell (Primary) : 407-***-****

Home: 321-***-****

Objective: To become part of a business’s Network Engineering team that will allow me to use my technical skills, communications background, and network troubleshooting experience in a career that contributes to both the success of the company and myself.

Education:

DeVry University of Technology

North Brunswick, NJ

Associate in Applied Science Degree in Telecommunications Management -

October 2001

WORK EXPERIENCE:

May 2015 - Present

Bright House Networks - Maitland, Florida

Advance Technical Service Technician II

•Data Technician for Enterprise and Hospitality Customers

•Manage and configure customer Cisco switches/routers

•Troubleshoot, L2VPN, VPLS, Metro-E, Site-to-Site Tunnel issues.

•Protocols include RIP, EIGRP, OSPF, BGP, MPLS

•Configure Port Security for customer managed switches (sticky macs- max macs – BDPU filters – violation actions)

•Cisco ASR 901, 892FPS, 1811, ME3400, 2600.4000 ISR 9000 Series Edge Routers - Cisco, 3650 Series

•Alcatel 7705

•Manage and configure Sumitomo, Salira and PCT ONU (Optical Network Units)

•Sumitomo FSU7100 ONU Chassis, PTC Multiport ONUs, Sumitomo FTE6080, Salira 3350, 4100 ONU’s

•Monitor fiber connections via Spectrum: create tickets, contact customer and troubleshoot with customer vendors if needed, dispatch field techs to hubs or customer locations.

•Manage and Troubleshoot WIFI customers using Ruckus and Cisco Controllers and Access Point Management tools

•Manage Bright House/Charter Hosted Voice Solutions, Add Moves Changes, Call Center and Hunt Group creation/editing. (Broad soft/Broad works Platform) rest of passwords portal access and administration

April 2013 - May 2015

Windstream Communication - Maitland, Florida

Network Technician/Voice Technician II

•Responsible for timely troubleshooting of voice and data problems

•Reviewing Call Detail Report ( CDR's ) via Hammer Administration tool

•Troubleshooting and Configuration for Cisco IAD 2400 Series routers

•Debugs of inbound and outbound calls to isolate source of services issue for customers

•Administration of SONUS Switches, Cisco Routers, Adtran Switches, PPOE switches

•SONUS PRI, SIP Trunking, SIPT trunking, TI and Gigabit Ethernet

•Administration of Broadsoft Feature servers.

•Isolation of customer PBX issues

•Work directly with customers, Vendors and other Carriers to isolate service issues

•Troubleshooting of customer issues such as Cannot call out, Cannot be called, Intercept messages fax transmissions issues, disconnect messages.

October 2008-April 2013

Verizon Federal Network Services - Stuttgart, Germany

Network Analyst, Problem Management

Tier II Network Defense Information Systems Agency Europe (DISA-EUR)

•Responsible for the configuration, maintenance, management, troubleshooting and restoration to service of any of the components comprising DISA’s global LAN and WAN networks, (downrange missions and training)

•Network devices include routers (both Juniper T-4000. M7i,M10i and CISCO various series ), Cisco Switches, Cisco Unified Call Manager Version 4.3, Sidewinder and MacAfee firewalls, HAIPE Encryptions devices; Maintained logs and records associated with reported problems or situations via Remedy Ticketing System

• Monitored security posture of networks. The security posture included managing ingress and egress Access Control List's (ACL) for routers, switches and firewalls.

•Managed firewall rule sets and device ACLs to identify or block sources or potential sources of malicious traffic.

•Ensured all network devices complied with applicable DISA Security Technical Implementation Guides (STIGs) and Information Assurance Vulnerability Alerts (IAVA.)

September 2005- October 2008

Sprint/Nextel Communications, Maitland, Florida

Tier II Network Technician Shift Lead

•Troubleshoot Layer 1,2, and 3 network issue for Sprint customers, which include fortune 500 companies, and State/federal government agencies.

•Work Closely with other Telco’s (Telecom Italia, Deutsch Telekom, Level-3, Verizon, Bell Atlantic, Rodgers Telecom – Canada, China Peoples Telecom etc..) to solve routing issues for customers.

•Configure and troubleshoot EIGRP, OSPF, BGP, MP-BGP, VPN-MPLS, including configuring CE and PE routers

•Extensive knowledge in troubleshooting Telco T-1’s, Multilink bundled T-1’s, T-3’s, E-1’s, Sonet lines and DS3’s via software smart-jack and DSU/CSU loops to customer premises to clear Sprint Network.

•Troubleshooting of Juniper Netscreen 5200 Firewalls for VPN customers accessing internet

•Experienced in configuring dedicated internet connectivity via static routes default routes and other routing protocols. (BGP/ISP Prefix-Lists/Outbound Route Filtering.)

•Responsible for the configuration, maintenance, management, troubleshooting and restoration to service of any of the components comprising DISA’s global LAN and WAN networks

•Network devices include routers (both Juniper and CISCO), Cisco Switches, Cisco VOIP/VOSIP Call managers, communication servers, Sidewinder and MacFee firewalls, HAIPE Encryptors; and transmission media.

•Interfaced with vendors for support and RMA. Scheduled and submitted Authorized Service Interruptions for maintenance, repairs, and upgrades.

CERTIFICATIONS:

•CCNP (Cisco Certified Network Professional 2016)

•CCNA - (Cisco Certification Network Associate 2016)

•JNCIA (Juniper Network Communication Internet Associate 2014)

DATA NETWORK ADMINISTRATION HARDWARE AND SOFTWARE:

Netboss, Cisco WAN Manager, HP-Openview (Displays Graphical display of network connectivity) Data HighWay, CA/UNI, Display of voice IVR/VRU network failures

Rockwell RTD (real-time Display) Spectrum

AT&T NPM (Network Performance Monitor) AT&T Assets platform, VSM (Visual System Monitor)

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