IT Support Technician

Divyesh Kardani

Ottawa, On K*H *A* • 613-***-**** • **************@*****.*** • LinkedIn

Qualifications Profile

Talented and passionate IT Specialist with experience coordinating projects to provide services and support in an IT Support Specialist role.

Software Development: Proven success in developing business process management software designed to streamline data management operations and improve the overall efficiency of company staff operations.

Network Configuration: Experience planning, establishing, and configuring communications networks with the latest technologies available, and transferring established operations to new systems with minimal interruptions.

System Development and Maintenance Projects: Expertise in various methods to design and build high performance computer systems capable of prolonged and intense systems use, as well as methods used to update software and maintain existing hardware devices to promote continuously reliable performance.

Key Strengths: Exceptional ability to learn new skills quickly while implementing skills in new ways to provide the maximum value to clients, customers, and companies. Passionate about continuous professional development to continue to learn new skills.

Core Technologies:

Environments:

Windows 7, Windows 8, Windows10, Windows Vista, Windows XP, Linux, Windows Server 2008, Windows Server 2012, Unix

Applications:

VMware Workstation, VirtualBox, MS Exchange server, SharePoint, SQL Server, Linux Ubuntu, Fedora, Kali Linux, CentOS, Apple OS X, Microsoft Office 2013 /2010/ 2007/2003, OpenOffice, Visual Studio, Android Studio

Tools:

ASP.NET, C #, C++ and JAVA, MySQL, MS Access, SQLite, Oracle

Administration Skills:

Access Control, Data Backups and Disaster Recovery, Virus Protection, Apache Web Server, Mail Server, FTP, SSH, Telnet, Data Management, Query Design

Hardware:

Laptop, Servers, Desktops, Printers, Routers and Switches,

Protocols:

SMTP, FTP, TFTP, IP, ARP, ICMP, TCP, UDP, Wireless LAN and Wi-Fi Authentication Protocols

Educational Background

Bachelors of Technology in Computer Engineering – 2013

Charotar University, Changa, Gujarat, India

Computer System Technician - 2015

Algonquin College of Applied Arts & Technology, Ottawa, ON

Experience Highlights

Gabriel Pizza Franchise Corporation, Ottawa, On

IT Support Technician, 2016(June)-Current

Technologies: Windows Server 2012, Windows 7, Windows 8, Windows 10, Active Directory(AD), VMWare, Microsoft Office 365, Flashpoint Point-of-Sale software, Speedline Point-of-sale Software, SonicWALL

My duties include Manage and maintain the Windows Server 2012. Create policy for different group of users, maintain active directory. Also, install OS updates and backups for servers. Create users, manage computers, manage share drives, solve hardware and software related issues on Desktop computers remotely or on-site, manage Point-of-sale software, Configure and install firewall on store level, provide first level support to store and Head office staff. Manage, configure and install new Desktop PC. Solve the issue related to Microsoft office 365.

Orleans Computers, Ottawa, ON

Computer Technician, 2015 – 2016

Technologies: Windows XP, Windows Vista, Windows 7, Windows 8/8.1, Windows 10, Windows Server 2008, Windows Server 2012, Ubuntu, Cent OS, OS X, VirtualBox, RAID

Coordinate computer repair, development, and maintenance services for clients utilizing expert knowledge of a wide range of technology-related skills. Managed repair and development projects focusing on identifying each client’s needs, and developing comprehensive project plans to ensure that all concerns are addressed. Utilized various tools to analyze systems and conduct intricate system repairs. Educated clients on the best methods for resolving issues and maintaining equipment.

Managed projects aimed at upgrading and building high performance computer systems including completing projects to produce high end gaming platforms.

Conducted analyses of client systems to identify root causes of issues, provided clients for with repair descriptions and price estimates, and completed repairs within approved budget and scope parameters.

Coordinated detailed maintenance process for systems including deploying automated systems to manage backups and software updates, conducting periodic reviews for damaged hardware, and completing cleaning and repairs as needed.

Various Clients, Anyplace, State

Freelance Software Developer, 2012 – 2013

Technologies: Business Management Software, Billing and Inventory Maintenance Systems

Provided expert technical consulting on various software development projects for clients. Coordinated the planning and development of software systems and components focusing on resolving key business issues for clients. Managed freelance business operations including marketing, client acquisition, project management, and finances.

Developed applications to address specific client needs including billing and inventory management applications designed to manage data and streamline operations.

Established relationships with customers through various communications channels while negotiating contracts and securing new business.

Additional experience at Esso Gas Station as a Cashier (2014 – 2015).

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