Customer Service Microsoft Office

Danielle Mintzlaff

**** *. ****** ***., #*

Chicago, IL 60618

314-***-****

E-mail: *******@*****.***

OBJECTIVE

Seek a position that will help me go back to school and finally get my Bachelors Degree.

EXPERIENCE

DePaul Student Temporary Services, Chicago, Illinois (November 2014-?)

Document Services Temp (January 2014)

Deliver boxes across campus and copier supplies across campus.

Receptionist (November 2014-December 2014)

Receive packages from other DePaul departments and UPS/FedEX and delivered to the appropriated person.

When visitors came into the office I told them where the person they wanted was and directed them the person or conference room.

New Media Three, Chicago, Illinois (November 2013-July 2014)

Data Mapper

Researched attractions and events for the suburbs of Chicago for the GoMetra app.

Enter information for all the suburbs into the actual app

Tribune Company, Chicago, Illinois (August 2006-September 2011)

Customer Service Assistant (April 2008-September 2011)

Mail bills for all papers and advertisements for all papers upon request for newspapers; prepare monthly reports for papers of department statistics, archive with back-up for the Chicago Tribune; troubleshoot credit card charge issues for all newspapers with accounts receivable and customer service

DATABASE AND SYSTEM KNOWLEDGE

CMS-Content Management System Microsoft Office 2007 suite, including Access; Oracle; A/X Database; ADMARC Database; Advision: AMEX Chargeback Website; ATEX; CCI AdOrderEntry; Data Explore; EDGIL; MerlinOne E-Tearsheets; XEROX Multifunctional Devices

EDUCATION

DePaul University School for New Learning, Chicago, IL – Bachelor of Arts Individual Competence with a Focus in Urban Planning, Anticipated Graduation 2018

St. Louis Community College, St. Louis, MO – Associate of Arts in General Studies (May 2001)

CIVIC INVOLVEMENT

Volunteer, Tree House Humane Society (2013-present)

References

Daniel Nee, *********@*******.***; 312-***-****

Jan Trinchere, ****@*******.***; 773-***-****

Stacy Clark, The Tribune Company; 773-***-****

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