Manager Management

Kevin E. Turner, M.S., CSM, SPO Program Manager

206-***-**** Visionary ~ Business Development ~ Diligent

*****.******@********************.***

I am an innovative, strategic, and award winning Program Manager with over 25 years of experience driving a wide variety of programs from beginning to end at organizations such as Microsoft, T-Mobile, Cingular/AT&T, and the City of Seattle. Partnering with Executive management, I have successfully completed projects and product development which resulted in millions of dollars in cost savings and revenue enhancements. I am an analytical strategist skilled in successfully navigating corporations large and small through periods of accelerated growth and change. In this process, I use tools and methods such as agile/scrum, change management, and Six Sigma to accelerate organizational improvement. I am a collaborative communicator continually focusing on building relationships and promoting synergy across business lines. I use this trait to facilitate developing business cases and requirements to assure programs start on and stay on course. It is also an excellent entry point for assuring that the training facet of change management is done thoroughly. To wrap-up projects, I use my expert skills for post-initiative assessment to revise strategic and operational plans.

Areas of Expertise

Consulting/Program/Project Management

Strategic Planning & Forecasting

Relationship Building

Cloud Computing Environments

Staff Training & Leadership

Business Development

Product Development

Cross-Functional Skills

Sales Planning & Marketing

Capacity Planning

Revenue & Profit Growth

User Experience Improvement

Technology Management

Business Applications

MS Office Suite

SAP

Oracle and Oracle Financials

PeopleSoft

Microsoft Syndication

Office 365

Reporting/BI

SAP BW

Microsoft BI

Environments

Azure

.NET

Databases

SQL Server

Oracle

MS Access

Wireless Technologies

iOS

WIN

Android

Operating Systems

Windows 9.x/2000/XP/Vista/7/8/10

Windows Driver Dev Kit

NT 4.x

Languages & Scripts

HTML

CSS

Quality Center

COBOL

Methodologies/Tools

Agile

Rally

ITIL

Method/1

IBM Testing

TFS

Program Management Experience

ProKarma Consultant to T-Mobile (March 2016 to present) (Delivery Management)(Contract)

Oversee technical delivery of a $50M+ portfolio of strategic financial product developments using waterfall and agile methods.

Driving technical delivery for several work-streams of a SaaS loan and lease system replacement project: Oracle Loan and Lease system, supply chain, business intelligence, promotions, reconciliation, securitization, and migration.

Performing Oracle vendor management, as well as environment setup.

DeepIntel Consultant to Microsoft (August 2014 to September 2015) (Program Management)(Contract)

Implemented product management expertise to the Network Fabric Deployment team for a large mission critical network fabric deployment into leased data centers to be used for SaaS deployments.

Oversaw a $15M portfolio of lease site deployments in the US, Latin America, Europe, Asia, and India.

Boost all aspects of deployments as well as contributions to the improvement of team operations.

TEK Systems Consultant to Microsoft (December 2012 to April 2014) (Product Management)(Contract)

Administered expertise in Cloud/SaaS Business Measurement to the Principal Program Manager.

Amplified technical product development and process development projects with the guidance of stakeholders who represent all Microsoft properties on multiple work streams.

Improved cycle time for measurement reporting by 80%. Implemented process improvements facilitated by a customized change management process.

Senior Consultant to Microsoft (October 2009 to December 2012) (Program Management)(Contract)

Delivered Senior Consultant expertise in Program Management for numerous Microsoft programs including: Global Service Center Program, Syndication Program, and the Microsoft ITAP Program. (Syndication was a SaaS offering.)

Lead Program Manager in each program, assuring that goals were exceeded.

Directed the development of a Microsoft procurement strategy for Application Development Consultants.

T-Mobile Bellevue, WA December 2008 to August 2009 (Program and Product Management)

Senior Manager-Project Management

Headed major cost-cutting and revenue generating initiatives while overseeing a team of 5 project managers. Established an innovative method for product and program management to improve Program results. Used agile/scrum methods to drive projects to accomplish $200M in overall savings. The technical platform for these projects was SAP Procurement, Demand Planning, and Capacity Planning.

Projected $50M in savings from enterprise demand and supply planning initiative which reduced inventory levels by 50%.

Oversaw project that generated $50M with a used handset resale program.

Led national telecommunications network expansion project to secure $20M in annual federal funds.

Drove procurement initiatives estimated to save $100M.

Oversaw projects for the integration of supply chain operations from a merged company, the merger was projected to generate an additional $200M in revenue.

CoVestic Inc. Kirkland, WA March 2006 to December 2008 (Program and Product Management)

Senior Consultant to Microsoft and T-Mobile

Focused on turning around troubled projects for on-time within budget completion, and managed customer relationships for major Puget Sound area companies.

For Microsoft - Spearheaded complex data center consolidation program that was divided into two major phases. Phase One for system streamlining and Phase Two for data center consolidation.

For T-Mobile – Directed supply chain and financial system projects. Created new project launch and closing process that integrated quality control activities, for better outcomes. The technical platform for these projects was SAP Financial Accounting.

SAP BI Warehouse implementation for Human Resources and Supply Chain.

Started project planning for contract management system implementation using Bridgeway software.

Solutions IQ Redmond, WA July 2005 to April 2006 (Product Management)(Contract)

Senior Consultant to Cingular/AT&T http: www.atttowers.com/towers/welcome.do

Led high-profile Cingular Sites/AT&T Towers project. The database platform for these projects was Oracle, this was a vendor hosted solution.

Drove website development project to facilitate co-location on towers for an estimated $50M in annual lease revenue.

Employed agile development method to drive product development.

Evaluated product performance in post implementation review.

Microsoft Redmond, WA August 1999 to June 2005 (Program and Product Management)

Team Manager and Global Program Manager (August 1999 to June 2005)

Provided developer support service to customers by overseeing a team of 16 engineers in the areas of device drivers, Tablet PC, UI, and GDI.

Managed my own and engineer direct customer engagement to assure customer satisfaction of technical issues.

Directed cross team collaboration in my leadership of weekly customer issue triage to keep cases on target for resolution.

Developed business cases for team improvements.

Drove projects using hybrid Six Sigma, Change Management/Acceleration processes.

Elevated process and customer satisfaction by 50% and employee job satisfaction by 20%.

Led the effort to be co-located with Windows XP development team to drive product improvements and issue resolution.

Advised Developer Support leadership of groundbreaking improvements of XP operating system product plans.

Western Wireless Issaquah, WA July 1998 to August 1999 (Product Management)

Senior Manager and Business Systems Director

Bolstered information technology activities to address the business needs of key stakeholders, resulting in the creation of technical and development plans, including business cases for all major projects. The technical platform for financial systems projects was PeopleSoft Accounts Payable, Purchasing and Inventory.

Administered $5M in operating budgets, including resource planning, purchase, and payments to vendors.

Operated as the Director, supervising a group of 35 IT professionals.

Reorganized the team for improved stakeholder responsiveness which was facilitated by the creation of a custom system development methodology. Guided organizational and process change using a customized change management process.

IBM Global Services Seattle, WA April 1995 to July 1998 (Product and Program Management)

Associate principal Consultant

Provided on-site consultation to clients for a variety of technology projects. Contributed to the development of project proposals and performed project delivery.

Led the development of the HealthVillage website using an agile methodology.

oEmployed a hybrid agile development methodology to develop the site.

oEvaluated product performance in post implementation review.

Drove test consulting efforts for several key accounts, completing all projects on time and within budget.

Earned the honor of top distributed testing consultant in the Western area.

City of Seattle DAS/DP Seattle, WA (Product Management)

Public Access Network Director (April 1994 to April 1995) www.seattle.gov

Implemented the new design of the city’s groundbreaking Public Access Network (PAN) website by creating a unique method for determining the information needed for citizens in a dynamic technology environment.

Coordinated with the Mayor’s Office and key city council members to identify individual perspectives and obtain funding.

Developed functional specifications, managed budgets, and procured resources.

Trained and supervised technical and community outreach staff by providing mentorship and career guidance.

Developed the initial business case and performed a post-implementation review as well as created a strategic plan which was in use for product development several years after my departure.

Airborne Express Seattle, WA December 1991 to April 1994 (Product Management)

Support Manager for Controller Systems

Provided product management for Controller Systems. The technical platform for financial and reporting systems projects was Oracle Financials.

Preserved controller business objectives to assure successful completion of projects while working closely with controller department’s end-user computing team.

Successfully created and rolled out new customer oriented, proactive management approaches in an application to support the environment.

Established project charters, goals, risks, assumptions, staffing levels, team structures, roles and responsibilities, and work breakdown structure.

Completed multiple strategic projects such as Accounts Payable/Purchasing, Inventory, Weekly Productivity Reporting, and Cartage. Responsible for post-implementation reviews and business case development.

City of Seattle DAS/DP Seattle, WA (Product and Program Management)

Senior Management Systems Analyst (March 1989 to December 1991)

Delivered business direction, product management, and technical leadership to an enterprise fund division with the objective of establishing a break-even financial position within two years.

Created business cases for all strategic programs.

Drove improvements of several management systems while changing business processes to establish a positive revenue flow for enterprise fund.

Collaborated with senior management to oversee program, capital, and operation budgets.

Developed system designs and project plans to maintain overall project direction and goals.

Associations

PMI Puget Sound Chapter

OWASP Puget Sound Chapter

Certification

Certified Scrum Master – Scrum Institute, February, 2017

Certified Scrum Product Owner – Scrum Institute, February, 2017

Education

Master of Science, Public Policy, University of New York at Stony Brook, New York (This degree is very similar to an MBA)

Bachelor of Arts, Urban Planning, University of Washington, Seattle, Washington

Association of Public Policy Analysis and Management (APPAM) Senior Summer Institute, John F. Kennedy School of Government, Harvard University, 1982.

APPAM Junior Summer Public Management Institute, University of Washington School of Public Affairs, 1981.

Certified Scrum Master – Scrum Institute, February, 2017

Certified Scrum Product Owner – Scrum Institute, February, 2017

Conscires Agile Practices, Scrum Seminar, Bellevue, Washington

Microsoft Anti-Phishing Training, Redmond, Washington

Microsoft Online Services Security Training, Redmond, Washington

Microsoft Vendor Code of Conduct Training, Redmond, Washington

Microsoft Trusted Advisor Training, Redmond, Washington

Awards

Microsoft Bench Program Nominee IBM Global Services Top Performer Western Area Testing Consultant City of Seattle Public Access Network-Point Communications Top 5%, Magellan Four Star, Computerworld Top 100, NII Finalist in the Government Category

Community Service

Member, Bellevue Schools, Parent Alliance for Black Scholars (PABS)

President and Vice President, Somerset Community Association www.somerset98006.org

Chair and Member, Bellevue Planning Commission www.ci.bellevue.wa.us/planning_commission.htm

Founding Member, Seattle YMCA Black Achievers

Member, Mercer Island School District Superintendent’s Public Input Committee

Favorite John Wooden Quotes

Source: CoachWooden.com

"Never mistake activity for achievement."

"If you don't have time to do it right, when will you have time to do it over?"

"The main ingredient of stardom is the rest of the team."

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