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Customer Service Project Manager

Location:
San Diego, CA
Posted:
February 17, 2017

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Resume:

**** **. ****** *****

San Diego, CA *****

770-***-****

acyvig@r.postjobfree.com

JOSHUA RIPPEY

Independently managed successful installations through revenue forecasting, man power optimization and resource management.

Refined interpersonal skills through daily project coordination and customer service support. Engineered internal procedures via Excel tracking spreadsheets to create fluid communication and production. Technically proficient in managing and constructing data network infrastructures, with up to five years of professional experience.

HIGHLIGHTS

• Developed integrated multi-formula spreadsheet documentation to understand project timelines and manage resource allocation.

• Received recognition for completing a high budget installation 20% early and 30% under budget.

• BICSI Installer 1 Certified

• Coordination and implementation of site walk-throughs, material requirements, construction analysis, and proposed service routing.

PROFESSIONAL EXPERIENCE

IES COMMERCIAL INC., SAN DIEGO, CA

PROJECT LEAD, AUGUST 2015-PRESENT

Joined IES as a technician II to support low budget projects, but was quickly promoted from technician to project lead based on direct and decisive leadership skills, coupled with a comprehensive understanding of the “big picture.”

• Pre-planned, managed and directed multiple high budget projects of 300K, on-time and under budget. Facilities include; Nordstrom Westfield renovations, Legoland fiber upgrade, Resmed and Intel telecommunications facility upgrades.

• Generated profit growth through scope modifications of 100K ceiling increase.

• Managed and monitored time entry for daily and weekly submissions of direct project support.

• Implemented quality control and safety training procedures for new hires.

• Hands-on management approach in supporting, teaching and installing; CAT 5 & 6 data networks, fiber optic termination/testing, OSP, mechanical and fusion splicing for fiber and copper cabling.

• Management experience for teams of 10 technicians daily.

• Identified problems that develop, generates ideas and implements a solution. XCETRA NETWORKS, SAN DIEGO, CA

TELECOMMUNICATIONS TECHNICIAN, AUGUST 2014 –AUGUST 2015 Matured telecommunications knowledge through data network, installation of phone systems, and camera security system exposure. In turn, developed a deeper understanding of MDF, IDF, fiber optic backbones which permitted for independent field work.

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• Established cable infrastructures.

• Repaired and troubleshot cable failures.

• Performed terminations and testing at data racks.

• Utilized OTDR and fusion splicer to detect and repair faults in fiber. NETPLANNER SYSTEMS, NORCROSS, GA

TECHNICIAN LEVEL II, APRIL 2012 – AUGUST 2014

Conducted preliminary surveys, generated cable installation diagrams and subsequently mounted and installed equipment. Gained knowledge in building data racks, industrial processing plants, security system installation, and management of small teams.

• DSL, HDSL, VDSL integration

• Supported service and repair requests

• Performed IDF and MDF buildouts

• Conducted diagnosis and troubleshooting assessments

• Traveled frequently for site surveys and confirmation of drawing accuracy ROBINSON SALVAGE, CARROLLTON, GA

SITE MANAGER, MARCH 2007 – APRIL 2012

Gained management experience through work schedule coordination, interpersonal skills, and customer relations. Meanwhile built the foundation for technical concepts and budget low level budget analysis.

• Gained experience with troubleshooting faulty electronics.

• Installed speaker systems.

• Maintained security system upgrades.

EDUCATION

UNIVERSITY OF WEST GEORGIA, 2007-2009,

STEM Curriculum (Science, Technology, Engineering, Mathematics) CENTRAL HIGH SCHOOL, 2004-2007

Achieved High School Diploma

TECHNICIAL SKILLS

• Effective and efficient with resolving issues and achieving challenging objectives.

• Well-versed in problem identification and creating innovative solutions.

• CAT 5 & CAT 6 Data Network configuration adept.

• Proficient in Microsoft word, Excel, Powerpoint, Project, Visio, and PlanGrid.

• Strong time management skills; high organized, self-directed and efficient. REFERENCES

• Jimmy Zambrano, Project Manager (Direct Supervisor), IES Commercial, Inc. 858-***-****

• Richard Saffiote, Superintendent (Mentor), Turner construction, 858-***-****

**Additional references available upon request



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