Customer Service Representative

Calvin McDougald

Team Member

Charlotte, NC *****

******.***.****@*****.*** - 704-***-****

Recent college graduate with excellent research, time management and problem solving skills. Ability to function at a high level in a wide variety of settings. WORK EXPERIENCE

Customer Service Representative

Convergys - Charlotte, NC - October 2016 to December 2016 Help customers established their OnStar with new vehicle/sale data Material Handler

GENCO - Charlotte, NC - December 2015 to September 2016 Unloading and loading

CVS Pharmacy Technician/cashier

CVS Health - Charlotte, NC - December 2015 to July 2016 Sound Technician

Fayetteville State University - Fayetteville, NC - August 2012 to December 2015 Team Member

Panera Bread - Fayetteville, NC - October 2014 to March 2015

• Communicated clearly and positively with co-workers and management.

• Prepared and served beverages such as coffee, tea and fountain drinks.

• Properly portioned and packaged take-out foods for customers. Frequently washed and sanitized hands, food areas, and food preparation tools.

• Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops, and emptying trash.

Sales Associate

Old Navy - Fayetteville, NC - June 2014 to January 2015

• Described merchandise and explain operation of merchandise to customers.

• Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.

• Recommended merchandise based on customer needs.

• Replenished floor stock to ensure product availability for customers.

• Designed displays to make the store experience interactive and engaging.

• Cleaned and maintained bathrooms, also swept and mopped floors. EDUCATION

Bachelor of Arts in Theater

Fayetteville State University - Fayetteville, NC

2015

High School Diploma

South Robeson High School - Rowland, NC

2011

ADDITIONAL INFORMATION

Skills

• Customer Service

• Multitasking

• Fast Learner

• Microsoft Word, Excel, Power Point

• Communicates well

• Highly Dependable

• Critical Thinker

• Detail Oriented

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