System engineer with extensive experience and the ability to enhance a wide range of IT environments. Success in analyzing technical environments and providing in-depth business solutions.

VIRUTALIZATION NETWORK ENGINEERING ACTIVE DIRECTORY ADMINISTRATION REGULATORY COMPLIANCE CONTINGENCY PLANNING MS EXCHANGE

SUMMARY OF QUALIFICATIONS

Managed virtualized servers, email, onsite and offsite backups, IBM Blade Center, NAS, and SAN ensuring greater than 99.999% uptime. (Triton)

Decreased time needed to deploy new computers by 75% and saved the company thousands of dollars in labor costs.(Sequenom)

Decreased processing time by 60%. (Kaiser Permanente)

CERTIFICATIONS

Microsoft Certified Professional (MCP) NT, Advanced Computer Technology Training, Timonium, Maryland

TECHNICAL PROFICIENCIES

Software: Microsoft Hyper-V, MS Office, Veeam, Storegrid, Teamviewer, Logmein, Labtech, Norton Ghost, Multicast, IBM Tivoli, Lotus Notes, Norton Virus Protection Utilities, What's Up Gold, Remedy, Maximo, Remote Desktop, Symantec Backup Exec, Altiris, Quickbooks, NAS

Operating Systems: Windows (95/98/ NT/2000/XP/Vista/7/8/10), MS Exchange Server, Windows Server 2000 / Windows Server 2003 / Windows Server 2008, Windows Server 2012, UNIX

Networks: TCP/IP, VPN, NAS, SecureID, DNS, DDNS, DHCP, WINS, Citrix, RAS, SAN

PROFESSIONAL EXPERIENCE

Hosting Systems Engineer Millersville, MD 2012 –2016

Triton Communications

Managed onsite, offsite, and remote backups, over 40 Microsoft Exchange servers, and over 100 virtual servers in data center and remote client sites.

Managed helpdesk and desktop support calls.

Migrated domains, exchange, databases, and flat file data.

Created and managed virtual servers, third party smart host email infrastructure and installed and updated operating systems as well as applications.

Installed and configured routers, content filters, VPN’s, remote desktop services.

Upgraded physical servers, VOIP, switches, and routers.

Wrote proposals for necessary hardware and software upgrades.

System Engineer Alexandria, VA 2011 –2012

US Patent and Trademark Office (Contract)

Tested and evaluated potential equipment for vulnerability and compatibility with USPTO enterprise.

Tracked assets via Dolphin System and service requests via Remedy.

Provided desktop support for testing division.

Helped develop and test Unified Windows 7 image that functions across multiple platforms.

Partnered with manufacturers to determine best resource for our needs.

Researched emerging technologies for possible incorporation into USPTO enterprise.

Desktop Support Analyst Hunt Valley, MD 2011 –2011

McCormick & Co (Contract)

Installed and configured software, hardware, and printers on desktop and laptop computers.

Configure VPN access for remote users.

Troubleshoot network connectivity issues and accounts in active directory..

Configured Lotus Notes e-mail and database clients.

Wrote standard operating procedures.

Windows System Administrator Essex, MD 2010 –2010

US Department of Commerce (Contract)

Maintained and monitored Windows Server 2003 and 2008.

Installed, configured, and maintained local printers, network printers, and peripherals.

Monitored IBM SAN to ensure maximum availability and storage space.

Performed troubleshooting on servers and backup tape drives as needed.

Coordinated escalation to tier three and IBM when called for.

Ensured that system availability exceeded 97% leading to greater throughput of data.

Server Technician Laurel, MD 2010 –2010

Chevy Chase Bank (Contract)

Upgraded servers, DHCP scopes, routers, switches and associated printers in 252 branches throughout Maryland, DC, and Virginia.

Installed, configured, and maintained local and network printers.

Ensured timely completion of branches thereby saving the company thousands of dollars in labor costs.

Remotely configured printers, CSU/DSU equipment, and servers.

Wrote standard operating procedures as needed.

Reconfigured IP addresses remotely on servers.

Supervisor - Identity and Access Management Services Corona, CA 2007 –2008

Kaiser Permanente

Responsible for supervising the following teams and applications for the enterprise: Active Directory, ID Coordinator, Lotus Notes, RAS, Service Request, and UNIX teams located in three separate geographic regions.

Used Tivoli Identity Manager to manage identities throughout the enterprise.

Motivated to take charge when business and technology gaps are found. Developed a standardized service request form for use across all regions – decreased processing time by 60%.

Performed system administrator function for users in these areas when needed.

Streamlined service request submittal processes nationwide. Ensured adherence to provisioning and de-provisioning standards and requirements.

Ensured that service level agreements were routinely met by deploying available resources where needed.

Systems Administrator San Diego, CA 2006 - 2007

Sequenom (Contract)

Responsible for administering UNIX workstations and Windows Server 2003 R2 servers.

Developed reliable ghost image for desktops and laptops used throughout the domain. Decreased time needed to deploy new computers by 75% and saved the company thousands of dollars in labor costs.

Configured Raid 1 and Raid 5 on several servers.

Ensured enterprise virus definitions were up to date. Ensured that users had the proper group membership in AD.

Ensured user and computer accounts are in the correct OU in AD. Followed computer naming conventions.

Installed and configured software and hardware on servers, desktops and laptops.

Placed purchase orders for new computers and equipment. Provided desktop, laptop, printer, fax, and phone support to every level of the company.

Night Ops Noc Technician San Diego, CA 2006 - 2006

Home Depot Supply (Contract)

Ensured nightly backups and reports were completed promptly – allowed for 99% availability to the business. Saved the company over $300 K dollars.

Executed UNIX / Oracle night work and print reports generated from it.

Answered trouble calls via phone and e-mail. Tracked all trouble calls via Remedy.

Created user accounts, configured group membership, and reset passwords in Oracle, UNIX, and the Windows 2000 domain.

Provided desktop support for applications such as Internet Explorer, MS Office variants, Avaya Fax, and Netscape as well as other applications.

Assisted customers with configuring e-mail clients such as Outlook. Assisted with logon problems such as confirming username and resetting passwords.

EDUCATION

AAS: Cyber Security

Carroll Community College Westminster, MD

Expected Graduation: Fall 2018

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