MARGARET A. KING-WILSON

*** ****** ******, ******, ** 16146

***- *** – 1823(Home) 724-***-****(Cell) acyv7k@r.postjobfree.com

OBJECTIVE: To ultimately utilize my computer skills and experience as Desktop Support Technician

with a company offering opportunities for advancement

EDUCATION:

HOWARD UNIVERSITY SCHOOL OF BUSINESS, Washington, DC

B.B.A. Computer Based Information Systems, May 2000

MONROE COLLEGE, Bronx, New York

A.O.S. Computer Science (Summa Cum Laude), June 1996

COMPUTER SOFTWARE SKILLS:

Proficient with:

MS Office Windows 10, 8, 7, Vista, XP, NT, 2000

Internet Explorer Avast, Norton, Computer Associates Security, Trend Micro

MS Project Word Perfect

WORK EXPERIENCE:

SHARON REGIONAL HEALTH SYSTEMS, Sharon, PA

March 2011 – Nov. 2012

Helpdesk Support Technician

Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician

Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution

Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution

Identify and learn appropriate software and hardware used and supported by the organization

Install anti-virus software

Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals

Test fixes to ensure problem has been adequately resolved

Perform post-resolution follow-ups to help requests

Evaluate document resolutions and analyze trends for ways to prevent future problems

Develop help sheets and frequently asked questions lists for end users

Provides telephone-based, on-site supervisor and on-call and remote support to end users for the various equipment and systems used by the organization

Train employees on necessary computer installation, configurations, and upgrades of operating systems and software, using standard business and administrative packages; and modified specific applications according to users need

Install, assemble and configure computers, monitors, and peripherals such as printers, scanners and related hardware

Troubleshoot problems with computer systems, including troubleshooting hardware and software, made repairs and corrections where required

Install and perform repairs to hardware, software and peripheral equipments

Back–up information unto CD’s, network drives and flash drives

M.King-Wilson, Page Two

MIDWESTERN INTERMEDIATE UNIT IV, Grove City, PA

Feb. 2008 – Jan. 2011

Computer Technician

Maintained, installed and repaired, HP Laser/DeskJet printers and other hardware equipments

Responsible for troubleshooting, installation, configuration and repaired computer systems

Maintained, repaired and troubleshoot networks

Pulled network cables and rewire network as required for new installations and PC reconfiguration

Maintained knowledge of current equipment, diagnostics and software

Setup and maintained Wireless Network for school districts

Downloaded articles from the internet with regards to drivers, and software

Replaced component such as hard drives, motherboards, processors, CD-ROMs, memory, etc

Evaluated equipment and determine repair status

Setup conference rooms, offices and classrooms with appropriate computer and Polycom equipments

Installed, configured and upgraded operating systems and software, using standard business and administrative packages; and modified specific applications according to users need

Back –up information unto CD’s, floppies and memory sticks

Configured computers for internet use

Defragged and removed spywares and viruses

Responsible for performing hardware and software performance regularly

FADDIS CONCRTE PRODUCTS, New Castle, PA

Feb. 2005 - Mar. 2007

Computer Technician

Loaded new or updated software and systems on existing equipment

Responsible for managing LAN/WAN installation and arrangement for Network PCs performing connectivity, system setup, daily backup, network virus inoculation, hardware and software troubleshooting, etc

Built and repaired desktop and laptop computers

Upgraded desktop and laptop computers

Repaired HP DeskJet printers

Installed, assembled and configured computers, monitors, and peripherals such as printers, scanners

Installed, configured and upgraded operating systems and software

Backed –up information unto CD’s, and floppies

Configured computers for internet use

Defragged and removed spywares and viruses

Performed Windows updates and activation

HONORS AND AWARDS:

Computer Science Department Honor

Thomas Schnitzler Scholarship and Tutoring Award

President’s and Dean’s List Award

Recipient of Golden Key National Honor Society

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