Customer Service Microsoft Office

Profile

My Goal is to obtain a position in a fast paced development environment where I can use my current programming skills and develop new skills and learn new technologies.

Education

Boston University

C/C++ and Windows development Certificate earned, 2001-2003

Prometric Certification Centers

Exam 70-687: Configuring Windows 8.1

Exam 98-361: Software Development Fundamentals

Skills

Applications

Netcool, Spectrum, Visual Studio, Microsoft Office suite, Unity 3D, Git, Jira, bamboo, Working knowledge of UE 4, XCode, Eclipse, team city, team foundation server, perforce

Programming Languages

C/C++, C#, .NET Technologies, Working knowledge of Java, Perl, Python, Ruby

Work Experience

10/2013 – 7/31/2016

Microsoft Retail Store #0029, Boston, MA

Services Advisor

●Help customers implement high value Microsoft technology solutions and services across a broad range of devices that meet their individual needs and exceed their expectations

●Troubleshoot and provide timely resolutions to all customer software and hardware issues

●Maintain an elite level of product knowledge in all Microsoft retail products, devices and service offerings.

●Business tech liaison for business customers with technical issues.

04/2010 - 11/2012

Electrotank Inc, Wilson, NC

Game Content Coordinator

●Integrate client game content into game server

●Integrate Quest/Challenge data into tools suite

●Find and resolve content integration issues with client data

●Help developers test newly integrated features with tools suite and server/game clients

03/2007 - 06/2009

Rockstar New England (formerly MadDoc Software), Andover, MA

Technical Standards Analyst

●Single/Multi-player game testing with a focus on Game Certifications Requirements

●Find and Report bugs and worked with development team to verify implemented fixes.

●Verify game passed both Microsoft and Sony certification tests for console certification

08/2006 - 01/2007

MadDoc Software, Andover, MA

QA Tester

●Single/Multi-player game testing

●Find and Report bugs and worked with development team to verify implemented fixes.

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