Customer Service Quality Assurance

Fallon Robertson

Charlotte, NC ***************@*****.*** 704-***-****

Profile Summary

System Navigation • Data Entry • Proposing Solutions • Optimal Time Management • Relationship Building • Professional Curiosity • Accurate Documentation • Multi-task management • Process Improvement • Store & Sales Productivity • Work Load Prioritization Quality Assurance • File updating • Loss Prevention • Product Knowledge

Professional Experience

Sort Observation/Package Handler FedEx Ground 09/2015 - Current

Inbound/Outbound loading and unloading. Inbound/Outbound scanning.

Shipping/Receiving. Freight merchandise designation to respective areas for transport.

Assisting contractors in organizing merchandise optimizing time spent on daily routes.

Sorting merchandise and sending it to its proper department for processing.

Store Associate Walmart 02/2004 – 01/2017

Cross trained in different departments including: Money Center, Electronics, Outdoors, Cosmetics, Jewelry, & Home & Garden.

Created and updated employee file in database via computer as authorized by Walmart internal intranet.

Kept current on programs and services through on-going training provided.

Maintained strict adherence to security policies. Learned and comprehended all new concepts.

Ability to read and retrieve data via computer using Windows Suite.

Consumer and customer relation services. Inventory Tracking. Anti-Money Laundering awareness training.

Ability to be flexible, adaptable and dependable in an environment constantly upgrading/enhancing service/technology capabilities to its customers.

By presenting a diverse set of product and services to consumers, I was able to consult customers into making positive buying decisions. While at the same time creating a great customer experience, referred business, and great customer retention.

Worked in Team environment. Exceeded daily, weekly, and monthly production goals.

Customer Service. Mall Site Dock Management. Includes processing, distribution, and merchandise allocation all departments.

Filling Orders, sending purchase orders to processing departments.

Responsible for operations and performance of logistic services/returns/repair vendors.

Department floater. Learned all areas of Store function. Shipping, Receiving, Assembly, Reject & Returns, Quality Assurance, and Loss Prevention. Machine Operator.

Constant critiques of daily operations to improve productivity, process improvement, and time optimization to ensure expectations are met

Education

Shaw High School Columbus, GA.

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