Customer Service Information

Location:

Posted:

February 16, 2017

Brandon Griffiths

Canton, GA, *0114

**************@*****.***

EXPERIENCE

(12/15-12/16) Ross Stores LLC/New York, NY (Buyer Administrator)

Worked with buyers to create shipments for retail locations

Created orders for international delivery

Created reports for weekly inventory

Plugged information into our company database

Trained new coordinators

Entered updated order information into our java platform

Proofread all new orders and edited orders

Worked with vendors to facilitate smooth deliveries

(5/12-10/15) Intellipayment LLC/New York, NY (Loan Consultant)

Set up accounts for customers with new car loans

Assisted customers via phone and email

Filed all new loan packets

Provided company information to prospective customers

Set up payment plans for delinquent customers

Worked with banks/lenders to set up client accounts

Reached out to customers to settle their accounts

Entered all new client information into our system

Greeted customers and helped explain our program

(11/10-4/12) SharkStores LLC/Long Island City, NY (CSR/Team Lead)

Assisted customers via phone, email and chat with online orders

Assisted customers with returns, refunds, replacements and repairs

Resolved billing issues and issued credits when applicable

Monitored all orders to detect any fraudulent activity

Verified any suspicious orders with respective bank

Received daily shipments and shipped out replacement orders

Stocked shelves with items that were to be shipped out

Maintained shipping area, baler and receiving dock

Trained new customer service representatives

EDUCATION

Queensboro College, Flushing, NY – (8/99-6/03) Major: Computer Arts

References Available Upon Request