Customer Service Sales
Resume:
Jan 2005 - June 2010
October 1999 - September 2005
Angel Jordan
***** ****** ****** ***** ******, TX. 77346
229-***-**** • ***.********@*****.***
Objective
A management position, in which I am given the opportunity to play a direct role in the unlimited growth and success of a solid organization.
Key Qualifications
● Established good working relationships with customers/clients.
● Strong verbal and personal communication skills.
● Problem analysis, use of judgment and ability to solve problems efficiently.
● Ability to organize, prioritize and work under extreme work pressure, heavy work load and deadlines. Work Experience
Prosys
Service Delivery Supervisor
● Maintaining required staffing levels to deliver the scope of services.
● Identify, scope and implement small service projects associates with the base services already in scope.
● Training and mentoring associates – providing input on growth opportunities.
● Using measurement processes/systems to measure performance, quality of services delivered, and customer satisfaction.
HPI Direct
Shipping and Receiving Supervisor
● Overseeing incoming and outgoing shipping activities to ensure accuracy, completeness and conditions of shipments
● Determining work procedures, preparing work schedules and expediting workflow
● Determining shipping priorities, work assignments and shipping methods.
● Inspecting incoming materials and notifying appropriate staff of potential quality issues. Millennium Mat Company
Shipping Supervisor
● Manage the daily shipping of industrial mats, leading the daily operation of packing, shipping and product flow.
● Manage any open orders, and assist customer service on any items/issues that are needed.
● Ensure on time delivery of product, and inventory accuracy in order to plan production.
● Maintain open lines of communication, quickly sharing and receiving information and ideas. Bath and Body Works
Customer Service Lead
● Lead and model the selling and customer experience standards.
● Lead selling efforts to meet selling goals during scheduled shifts.
● Set the direction and goals for the day/shift when associates arrive for work.
● Assist in meeting payroll targets by ensuring appropriate sales floor coverage (manage call-ins / call-offs). Education
Bachelor Of Science
Full Sail University
References
Available upon request.
Contact this candidate