Technical Support Engineer

Resume

Shailesh B. Dabhekar

(System Engineer, *+ yr exp)

Mob: 997-***-****, 937-***-****

Email: ******************@*****.**.**

Passport No: L8846046

OBJECTIVE: Aspiring to work with professional organization by utilizing knowledge, experience and skills learnt to extract the best from man, machine and material.

CAREER CONTOUR:

Crane Process Flow Technologies (India)Ltd Pune

(Payroll In Shro Systems Pvt.Ltd Pune)

Designation: System Support Engineer (IT)

July 2015 to Till Date

Roles and Responsibility Handled:-

Project a) McAfee Antivirus Installation

Antivirus installation and Updattion.

Monitoring Antivirus Server.

b) Software Installation and Up gradation.

Solid work software installation

Ansys Software installation.

AutoCAD Software installation

c) License file installation and Up gradation.

Network License file maintaining .

As System Administrator

Managing Technical Environment – Windows 2003, 2008, Win 8, Win7

Managing Active Directory Domain Controller.

Monitoring Dubai AD Domain Controller

User Creation, delectation and modify.

Group maintaining.

User service authorization.

Monitoring OPEN DNS application.

Monitoring License management Server.

Monitoring Symantec Backup Application.

Weekly & Monthly backup. Restore backup in case of data corruption

System Support to Dubai, Satara, Mumbai,and Outsource User.

ERP ticketing tools handling.

TECHNICAL SUPPORT SKILLS

OS installation Support.

Assembling, hardware up gradation troubleshooting,

MS outlook configuration, Outlook backup & restore and troubleshooting

Disk Management, partitions.

Printer installation and troubleshooting.

Scanner configuration & troubleshooting.

Troubleshooting of hardware and O/S

Basic Networking, Map drive, Data sharing

TCP/IP Configuration, Internet Maintenance

Data Cards configure and troubleshooting

Remote desktop and Remote assistance

Wireless Networking, Networking in Domain environment

VNC Configuration and team viewer configuration.

Sharing folder, sharing device & Printer

Software troubleshooting update and patch installation.

Inventory management

Uttam Value Steels Limited, Bhugaon Wardha (Maharashtra)

Designation: System Engineer (EDP)

June, 2010 to July,2015

Organizational Details:

This Company is Steel Manufacturing Plant, started on 1994 formerly known as Lloyds Steels Industries Limited. Head Office is located in Mumbai. HO is connected to Plant Site through lease line, whereas, Internal Network are connected through LAN. Company switched over to SAP System (Version- ECC 6.0 Oracle 10g Operating System HP-UNIX) in 2005. This company was taken over by Uttam Group; Mumbai and renamed as Uttam Value Steels Limited in 2013.

Roles and Responsibility Handled:-

Project a) Implementation and Upgrade.

Implementation of Hardware & Software.

Upgrade Win Xp Sp2 to Win7 and Win8.

Upgrade Network D-link Switches LAN and Wireless.

b) McAfee Antivirus Installation .

More than 150 pc antivirus installation complete.

More than 50 Laptop antivirus installations complete.

More than 50 Pc & Laptop Remote User antivirus installations complete.

c) Quick Heal Antivirus Installation .

More than 100 pc antivirus installation complete.

More than 30 Laptop antivirus installations complete.

More than 40 Pc & Laptop Remote User antivirus installations complete.

As SAP Basis Administration

a.Involved in Installation of SAP R/3 4.7 on Oracle 9i.

b.Involved in Installation of ECC 6.0 on Oracle 10g.

c.Involved in Installation of ECC 6.0 on Linux with oracle 10g

d. User administration:

Daily User administration.

On call User creation, deletion, lock, unlock, rename, password reset.

On Call Mass user creation, deletion, rename, lock, unlock.

e.Client administration:

On Call Local client copy.

On Call Client export/import.

On Call deleting client.

User Monitoring.

Security, TMS, CCMS, Spool Administration.

Configuring TMS between DEV, QAS and PRD.

On Call Creating roles with different T-codes with Missing authorization different objects and functional module.

Roles assign Multiple User.

Release Lock Entry.

Mass User Lock open.

On Call GUI Installation.

On Call GUI Patches Installation.

On Call Background jobs standard jobs (Delete or Stop).

On Call Access method and device drivers’ configuration.

On Call Applying Support packs.

kernel patch upgrade.

Daily Database Backup and Offline/Online Backup.

Monitoring Spool administration architecture.

Monitoring Local and remote printing.

Monitoring SAP Server.

Solution Manager

Installation solution manager

SAP solution manager configuration

System monitoring overview

MOPZ Configuration

EWA configuration

Technical monitoring

Usages based Monitoring

System Monitor.

As System Administrator

Managing Technical Environment – Windows 2000 Server; Windows Server 2003; Windows Server 2008, Win 8, Win7, Xp, Win98, DOS.

Installed and configured an Active Directory Domain Controller

Implemented and managed IP Addressing, configured TCP/IP addressing on a server

Managing & Configuring / Troubleshooting LAN, WAN & Network Switch.

Microsoft Exchange Outlook Server monitoring.

On Call Configured Mail ID SMTP, I-Map, POP3.

On Call User creation & modification in Exchange Server

On Call User Authenticated.

On Call Group Creation in Exchange Server.

On Call Mail Diversion & Delivery option.

Monitoring Quick Heal Endpoint security 5.0 Service pack 2 Server.(End of Year mar2014).

Monitoring McAfee Antivirus Server (ePolicy Orchestrator 5.1).

Install McAfee Client & Update Client Policy (Update DLP).

Monitoring McAfee Antivirus DLP Policy.

Monitoring User Device, Application Controlling.

Monitoring User online or Offline

Desktop Monitoring (Local area connection & Wireless Network).

Provided technical support for hardware/software configurations and applications.

Troubleshooting PC Hardware and Software & PC Data Restore.

Taking Daily, Weekly & Monthly backup. Restore backup in case of data corruption.

Configured Network Printer & Sharing With Local Area Network.

Printer Repairing & troubleshooting.

Supported more than 150 Pc users and 50 laptop user at the Company Site in Wardha and remote users in Power Plant in Wardha and Ghugus in Chandrapur district.

User Setup - Added user I.D.s in Blackberry Mobile setup, Internet, data directories, special software, etc.

Worked on various type of Computerized System Hardware, Old & New Network Implementation, LAN & WAN Maintenance.

HCL Info-Systems Limited Nagpur ( ESO Department ), Bajaj Nagar, Nagpur. (Maharashtra).

Designation: Customer Support Engineer.

Jan 2007 to Jun 2010

Organizational Details:

The HCL info system is the India's premier information enabling company. Leveraging its over 33 years of expertise in total technology solutions, HCL info system offers value added services in key areas such as system integration, networking consultancy and a wide range of support services.

Roles and Responsibility Handled:-

Project a) Core Banking System State Bank Of India, Wardha

Involved in Installation and setup Core Banking System in State Bank of India, Wardha Branches.

Upgrade Hardware and Software.

b) Symantec Antivirus

Install in All SBI Branches Server and pc in Wardha.

Install in All Bank Of India.

Involved in Installation and setup Core Banking System in State Bank of India, Wardha Branch (Project).

Configure and maintain Windows 2000 Server Active Directory.

Configured & maintain Bank Login page.

Vmware workstation installation(virtual operating system ).

Troubleshoot, repair, maintain, install and perform testing activities on various computer equipment, peripheral, data communication and computer network system.

Maintained software and hardware inventory and tracking systems, monitor inventory, order, stock and store electronic component.

Installing, configuring & managing console of Symantec Antivirus Servers & clients for more than 200 machines.

Managing & Configuring / Troubleshooting client side Line Printer problems & Line printer configuration for Print Server.

Printer assembling & Repairing (TVS Dot Matrix HP Laser Printer Line Printer).

Troubleshoot all Hardware and Software problems at customer’s end.

Act as a technical resource and provide technical Support.

Master Mind Academy, Wardha. (Maharashtra).

Designation: Hardware Engineer.

Jan 2006 to Jan 2007

Roles and Responsibility Handled:-

Computer Assembling & Printer Repairing.

Installation & Maintenance of PCs at client’s location.

Troubleshooting of problems occurred in computers & peripherals.

PC Configured and Assembling.

EDUCATION & TRAINING - CERTIFICATION

Currently pursuing B.TECH ( IT ).

Diploma in Computer Tech .

B.A in Art

SAP BASIS (R/3 4.7 on Oracle 9i, ECC 6.0 on Oracle 10g.)

MICROSOFT CERTIFIED PROFEISSIONAL (MCP).

CISCO CERTIFIED NETWORK ASSOCIATE (CCNA).

Diploma in Computer, Aptech Bombay Board.

TECHNICAL SKILLS:

Configure and maintain Active Directory, DHCP, DNS, FTP, PRINT Server in Windows 2000,

Windows 2003 Server and windows 2008 server.

Clients Operating systems – Windows 98, Windows 2000 Professional, Windows XP, Windows Vista & Windows 7.

Troubleshoot all Hardware and Software problems at customer end.

Managing & Configuring / Troubleshooting client side Line Printer problems & Line printer configuration for Print Server.

Operating Systems : Windows 8, Windows 7, Windows XP, Windows 98 and DOS.

Servers : Windows 2008 Server (DHCP), Windows Server2003 (DHCP), Microsoft Exchange, Quick Heal Endpoint security 5.0, McAfee Antivirus Server (ePolicy Orchestrator 5.1).

Software : MS Office 2007, MS Office 2003/XP, Net Support Manager, Norton Utilities, PC Anywhere,McAfee, WinZip, Symantec Ghost, Email(Microsoft Exchange, Poster Master Mail POP3, IMAP),many others.

Hardware : Computer Hardware (CPU), Printers Laser Jet (HP, Samsung, Brother)Dot Matrix printer TVS, Wipro, Epson, Tally.

Virtualization : VMware.

Networking : LAN, WAN Routers, Switches D-link, Modems, Hubs and Bridges.

PERSONAL DETAILS:

Date of Birth : 11th June 1981.

Passport No : L8846046

Language known : Marathi, Hindi and English.

Marital status :Married

Permanent Address :Kolay Layout, Near Yeshwant D.Ed college

Ramnagar, Wardha (MH)

Shailesh B. Dabhekar

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