Tech Support

Bernard Dowling

**** ******* ****** ******* *****, FL 32118 ************@*****.*** 765-***-****

Personal Web Site http://nativesoul.us

Dependable and adaptable solution driven professional, have experience providing fast and client-focused technical support to all users. Demonstrated capacity to identify root causes and educating users to lasting resolutions. Adept at articulating complex technical concepts to users of varying technical understanding. Well versed in a variety of common operating systems, applications, and hardware with a proven ability to master new tools and technologies quickly. Outstanding interpersonal strengths illustrated by multiple service awards.

Relevant Coursework

Linux Administration Applied Database Voice and Data Network Design

Web Systems Digital Forensics Computer Network and Security

Security Methods and Practices Programming for Mobile Devices “Android”

Education

Daytona State College Daytona Beach, FL. 2013-present

Bachelor of Science Degree – Information Technology Anticipated Graduation Fall 2016

Associates of Arts Degree 2014

Professional Experience

Transportation Security Administration (TSA) Orlando, FL 2002-2013

Screening Officer

Inspected passenger’s luggage using X-rays, ETD machines and open back searches in accordance with our Standard Operating Procedures (SOP).

Screened individuals, using body imaging machine and pat downs in accordance to SOP

Provided timely, professional, and knowledgeable assistance to passengers with requests and answers to questions.

Provided passengers with comfort of having a safe flight.

Mentor

Trained new employees on the procedures, and operation of equipment, and customer service.

Paramount Technology Group Peabody, MA 2000-2001

Network Engineer

Built, configured and installed servers, desktops, and network printers to client’s specifications.

Troubleshot servers, desktops, printers and network related issues.

Retro-Fit Technologies Milford, MA 1998-2000

Network Engineer

Communicated with various contractors to ensure an efficient and timely completion to the project.

Project Manager – Managed 5 service technicians to install a complete network with over 100 desktops, printers, and seven switches. Preformed asset managing for all equipment.

Assistant Project Manager - Assisted Project Manager with 6 service technicians to install a complete network with over 100 desktops, printers, switches.

Customer Service Technician

Field Technician – Communicated with clients for scheduling of technical issues in both large and small companies.

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