Manager Service

Michael Anthony Somrak

Summary of Qualifications

An active leader with experience in developing, implementing and managing service strategies focused on the medical imaging field. Possess exceptional interpersonal and project management skills; experienced in Salesforce, Workday and Agile; strong written and verbal communication skills and outstanding leadership skills. Core Competencies

Professional Experience

Senior Manager Field Support & Education

● Interact with numerous disciplines within the Life Cycle Business Group to develop strategies focused on improving system performance, serviceability and Customer Loyalty.

● Interact with the North and South American service teams to develop and implement plans focused on resolving Customer Satisfaction issues.

● Directly interface with End-user Customers to understand their requirements regarding product performance and serviceability.

● Serve on the Management Team responsible for New Product Development, Employee Satisfaction and Training, Safety and Regulatory Compliance and Facility Management. Director of Service, 02/06 to 01/08

National Service Manager, 09/03 to 02/06

● Managed a $6M service business that included over 100 pieces of medical diagnostic imaging equipment, 16 service engineers, a call center and parts warehouse.

● Enhanced the service infrastructure resulting in improved service performance, cost reductions and improved Customer Satisfaction.

● Worked closely with Sales, Finance and Site Planning to analyze new business opportunities. Global MRI Technical Support Manager, 04/94 to 09/03 MRI Service Engineering Manager, 06/92 to 04/94

MRI Technical Support Engineer, 04/87 to 06/92

115 Ferris Avenue

Chardon, Ohio 44024

****.******@*****.*** Mobile: 440-***-****

Program and Project Management

Complaint Handling & Resolution

Strategic Planning

Risk Management

Customer Engagement

Cost-Reduction Strategies

Philips Healthcare Cleveland, OH 01/08 to 12/16

Kings Medical Group Hudson, OH 09/03 to 01/08

Philips Healthcare/Marconi Medical/Picker International, Cleveland, OH 11/84 to 09/03 MRI Installation Specialist, 11/84 to 04/87

Education

Masters of Business Administration

Bachelors of Science – Electronic Technology

Cleveland State University Cleveland, OH 09/89 to 01/94 Cleveland State University Cleveland, OH 09/81 to 06/84

Contact this candidate