SHILPI GUPTA Email – acyuwk@r.postjobfree.com Contact no. - 425-***-****

LinkedIn Profile - https://www.linkedin.com/in/shilpi-gupta-448291b

Redmond – WA Visa Status – Green Card

PROFESSIONAL EXPERTISE

9+ years of IT industry experience in Software Testing of Enterprise, Web and mobile applications in Consumer Services, Housing and Telecom industry.

Testing experience is various Siebel projects (CRM).

Mobile Testing of native and web based apps on Windows, Android and iOS. Ability to capture screenshots and derive crash logs on mobile devices.

Actively involved in requirements gathering, creation of test strategies, test plans, test cases, defect management, test summary reports and traceability matrix.

Handled Test Lead roles in various testing projects and coordinated test effort across multiple cross functional test teams / all phases of the project.

Expertise in coordinating with various teams, business analysts, stakeholders to ensure common understanding between teams and successful on time delivery of testing artifacts.

Hands on experience in UI, Functional, Integration, Regression and User Acceptance testing (UAT).

5+ years of API testing mainly with CRM applications. Experience on testing / integrating off-the-shelf applications / 3rd party applications (in 3-4 projects). Experience in testing with SOAP UI.

Led initiatives to introduce test process improvement/optimization based on new tools/frameworks.

(Rational Quality Manager and HP Quality Center, Team Foundation Server) Experienced in the use of agile methodologies.

Possess hands on experience in automating manual test cases using QTP.

Hands on experience using MSSQL.

Can comfortably adapt to testing on different domains delivering quality work.

Functional knowledge of Siebel Order Management, Case Management, Product/Pricing, Siebel Marketing and Consumer Goods.

Experience in exploratory testing with Applause (formerly UTEST) freelancing.

PROFESSIONAL EXPERIENCE

Company

Role

Duration

Symphony Global Services

Senior Test Consultant

Jan 2004 – Apr 2008

IBM Global Services

Senior Test Consultant / Test Lead

Oct 2009 – Nov 2012

Microsoft

Software Test Engineer

Jun 2013 – Apr 2016

AWARDS/RECOGNITION

•Recognized as an “Outstanding Contributor” for contributions to drive the automation activity (QTP 9.1, Oracle, California) successfully

•Recognized as an “Outstanding Contributor” for contributions to drive the Siebel – Oracle Integration Project (Oracle, California) successfully.

•Received appreciation from Client (Telecom New Zealand) for on-time delivery to Production.

•Recognized by Client (Service Master, Memphis, Tennessee) for the quality of product delivered in Phase 1 with zero defects in UAT.

PROJECT EXPERIENCE

Microsoft as Senior Software Test Engineer – July 2013 –Apr 2016 Client\Project: Microsoft (Bellevue, Washington)

•Responsible for testing the Bing and Map search functionality on various browsers, mobile devices and tablets.

•Actively involved in Cortana for testing.

•Responsible for owning and testing an Apps feature. In addition to testing activities I am also involved in creating and configuring the virtual machines and installing the latest build and language packs.

•Testing Map apps and other Apps for Windows 7, 8, 8.1,10 and Mobile Apps

•Validating across various consumer mobile devices including smart phones and pads• Create test cases.

•Running manual test passes on various Mobile configurations – iPhone, Windows, Android, blackberry, Surface

•Executing Bing Maps BVT and FVT runs on various OS/browser configurations

•Testing buddy builds

IBM as Test Lead – Jan 2011 to Nov 2012 Client\Project: Service Master (Memphis, Tennessee) – Siebel CRM

•Involved in test lead activities and was responsible for successful completion of testing phase on agile methodology.

•Co-ordinated testing activities across 4 test teams and development team.

•Created test plan, test environment, test data, test cases and bug reports.

•Worked on Siebel Order Management, Marketing campaigns, Products and Pricing, Service Requests.

•Involved in Object testing, System testing, Interface testing (System E2E Testing)

•Implemented RQM tool in the project for Test Case and Defect Management.

•Trained team members and client on the usage of the testing tools.

•Tested Siebel CRM application that required to be integrated to various 3rd party applications (Address Book, Order to Cash, Payment Tech, Verint, Survey Gizmo, and Corporate Mail). This involved initially testing with SOAP UI and then performing an End to End testing and coordinating with the 3rd party vendors.

•Responsible for UAT Testing. Involved in creating UAT Test Plan, authoring UAT Test cases and test execution. Executing all business flows end to end.

IBM as Test Consultant -- Mar 2010 to Jan 2011 Client\Project: New York City Housing Authority (NYCHA) – Case Management – Siebel CRM

•Responsible for test case design, test execution and test case reviews.

•Involved in lead activities and was responsible for successful completion of testing phase on agile methodology.

•Interacted with Business Analysts to understand the requirements. Created test cases from business flows and use cases provided.

•Involved in functional testing, integration testing and User Acceptance Testing.

•Integration testing involved verification of business flow from front end application to the Business Intelligence Publisher system (3rd party application).

•Responsible for UAT Testing. Involved in creating UAT Test Plan, authoring UAT Test cases and test execution. Trained the UAT users (end client) on how to use the application and helped troubleshoot issues.

IBM as Test Lead -- Oct 2009 to Mar 2010 Client/Project: Telecom New Zealand - Testing of Communications (Order Management) – Siebel CRM

•Responsible for the overall success delivery of System Testing for 2 release cycles on agile methodology (coordination for test design, reviews, and test execution).

•Involved in Project Planning and estimation.

•Brought in process improvement and quality improvement plans in the project.

•Responsible for UAT Testing. Involved in creating UAT Test Plan, authoring UAT Test cases and test execution. Executing all business flows end to end.

Symphony Global Services as Test Consultant -- Jan 2006 to Apr 2008 Project: Testing and Automation of CRM Enterprise Business Applications

•Responsibilities included authoring and review of test cases. Involved in defect life cycle.

•Performed installation and functional testing on both Windows and UNIX platforms. Created automation scripts using QTP.

•Driving the testing, automation activities and authoring Test Plans for the field service area in CRM application

•Performed installation of (CRM Servers and FirstLogic IQ8 Server) and functional testing on both Windows and Unix platforms.

Symphony Global Services as Senior Software Engineer -- Jan 2005 to Dec 2005 Project: Installing, Configuring, Testing CRM Enterprise Business Applications

•Responsibilities included authoring and review of test cases. Involved in defect life cycle.

•Performed installation and functional testing on both Windows and UNIX platforms.

•Integration testing involved testing the frontend application with 3rd party application (Data Quality Manager).

Symphony Global Services as Software Engineer -- Jan 2004 to Dec 2004 Project: Certifying Siebel 7.0/7.5.3/7.7/7.8 for FSM and Database Server Install Components

•Responsibilities included authoring and review of test cases. Involved in defect life cycle.

•Performed installation and functional testing on both Windows and UNIX platforms.

AREAS OF PROFICIENCY

Testing Skills Writing Test Plans, Test Design and Automation of test cases, Functional Testing,

Integration, UAT and GUI Testing.

Testing Tools QTP 9.1, Rational Quality Manager, HP Quality Center, Rational Clear Quest,

Rational Project Management, Rational Team Concert (v 2.0). Team Foundation

Server (TFS)

Operating System Linux, UNIX, Windows Vista/XP. HP-UX, IBM AIX, Solaris

Database Environment Oracle 9i/10g, DB2-UDB 8.1/8.2, SQL Server 2000/2005, DB2 390 Mobile App environments iPhone 5, 5S, 5C, 4, 4S, 3GS

iPod Touch 5, 4

iPad 4, 3G, Mini

Samsung Galaxy S4

Tablets MS Surface 1 RT, MS Surface 2 RT, Samsung Slate

OS and Browser versions tested Win8.1- IE11 Desktop, IE11 Modern, Latest Chrome, Latest Firefox

Win 7 IE11, IE10, Latest Chrome, Latest Firefox

Win 10 Edge, Chrome, Firefox, IE11 Mac Safari 7.0

MS Surface 2 RT IE11

MS Surface 2 Pro IE11

PROFESSIONAL QUALIFICATION

Bachelors in Engineering (Electrical and Electronics)

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