Customer Service Technical Support

Fredrick Elias Shayo

****, ** ** ** *****, Montréal, (Québec) H1V2K7

438-***-**** *************@*****.***

PROFESSIONAL PROFILE

COMPUTER TECHNICIAN with 2 years experience troubleshooting and resolving computer network hardware / software problems for diverse clients. Provided technical expertise for IT network design, implementation, optimization and upgrade. Monitored the LAN/WAN network environment including routers, switches, firewalls, Internet access and software applications. Installation, configuration, upgrade and maintenance of system network components.

TECHNICAL SKILLS:

Hardware: Cisco switches and routers, Windows Servers, Workstations (Apple/Mac, Dell, HP, Acer, Sony, Toshiba, Lenovo), Printers, Video Conference equipment, Storage Devices (Hard Drives), Smartphones

Software: MS Office, MS Exchange, Microsoft AD, VMware Workstation, IBM Notes 9.0, Hyper-V, VSphere 5, IIS, Apache, Trend Micro, DameWare NT Utilities, Skype, RSAT, Octopus ITMS, Active Directory, Group Policy

Systems: MS Windows XP/Vista/7/8/10, MS Windows Server 2003/2008/2012, Mac OS, Ubuntu, CentOS, Redhat 9

Protocols: DNS, HTTP, IMAP/POP3, SMTP, LDAP, DHCP, NAT, SNMP, NFS, NIS+, TCP, IP, ftp, telnet, UDP, ICMP, ARP, PPP, IEEE 802.2, Ethernet (IEEE 802.3), VPN, IPSec, OSPF, and others.

Security: Firewalls, IPtables and Security Applications

KEY SKILLS AND STRENGTHS:

Problem solving: Analytical and decision making skills.

Team-worker: Ability to guide and work with others.

Customer service oriented: Ability to serve and communicate with different types of customers efficiently

Spoken and written languages: fluency in English and advanced level in French

PROFESSIONAL EXPERIENCE

Inuulitsivik Health Center, Puvirnituq, Quebec 2015/16

Intern at the Computer Department

Selected Performance

Installed, optimized and configured new servers and application upgrades in existing network environment as per requirements.

Managed and administered Windows system – Performed periodic maintenance, provided technical support

Maintained Server – Performed troubleshooting and provided resolutions for server problems.

Implemented proper recovery procedures for disasters and administered user-accounts’ mailbox.

Maintained the timely back-up of important data and management resources.

Assisted in the timely recovery of data lost due to software crash or hardware failure.

Conducted periodic performance tests on existing servers.

Managed and advised the deployment of new system designs.

EDUCATIONAL QUALIFICATIONS

AEC in Micro-Computers and Networking Systems Herzing Collage, Montreal, Quebec 2016

Advanced Diploma in Business Management (Equivalent to Bachelor) Institute of Accountancy Arusha, Arusha, Tanzania 2010

Certificate in Micro-Computer Applications

University of Dar Es Salaam Computing Center, Arusha, Tanzania 2007

Two years in Computer Engineering, Concordia University, Montreal 2011-13

Ministère de l’immigration et des communautés culturelles

Cours intensif de francisation et d’intégration, avancé 2015

CEDA

Cours intensif de francisation et d’intégration, intermédiaire 2014

Rosemont Collage

Cours intensif de francisation et d’intégration, débutant 2012

Rosemont Collage

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