Customer Service Representative

Antonio R. Romero

***** ***** ****** ***. ** Paso, TX 79936 915-***-**** *********@********.***

Personable and capable professional with a solid knowledge base encompassing a wide variety of office automation, business operation and administrative duties. Highly organized, consistently courteous, punctual, and able to multitask in fast-paced environments. Demonstrated ability to manage workflow, meet deadlines, and build positive relationships with clients, peers and managers at all levels.

Value & Competencies:

World Class Customer Service

Persuasive Sales Strategies

Clerical / Administrative

Problem Resolution

Money Handling / Controls

Safe Vehicle Operations

Technical / Customer Support

Attention to Detail

Etiquette / Decorum

Bilingual English / Spanish

Texas CDL with N and T endorsements

Professional Experience

DRIVER, FedEx, El Paso, TX 08/2012 - Present

Safely and expeditiously deliver packages and small freight to commercial and residential locations throughout the El Paso region. Review all paperwork and ensure proper delivery documentation.

Enforce all federal, state and local regulations pertinent to vehicle use and safety.

DRIVER, Kalil Bottling Co., El Paso, TX 04/2012 - 07/2012

Independently managed incoming inventory, material staging, and loading functions pertaining to receipt, storage, and distribution of soft drinks and premium drinking products.

DRIVER, Go Direct Mail Marketing, El Paso, TX 01/2012 - 03/2012

Operated company vehicles to pick up packages and letters for direct mail processing and distribution for various clients, including corporate enterprises and the County Clerk's Office.

TECHNICAL SUPPORT REPRESENTATIVE, Affiliated Computer Systems, El Paso, TX 03/2009 - 07/2011

Received and applied training on a broad range of troubleshooting functions for various Sprint products, customer relations, and technology. Educated on the use of proprietary utilized software for network troubleshooting, plan changes, notes, and data entry.

CUSTOMER SERVICE REPRESENTATIVE, West Corporation, El Paso, TX 10/2007 - 03/2009

Provided exceptional customer service and third party sales in a call center environment for multiple Fortune 500 companies, including AT&T, Citibank, and DirecTV. Consistently exceeded performance standards involving productivity and quality assurance.

CUSTOMER SERVICE REPRESENTATIVE, EchoStar, El Paso, TX 12/2001 - 07/2007

Provided customer service and sales consultations on rate plans, upgrades, and products issues for a DISH Network affiliate. Operated inbound multi-line telephone systems, processed credit card payments, and resolved customer issues.

CASHIER, Petro Travel Center, El Paso, TX 01/1999 - 11/2001

Processed payments with utmost attention to detail and in compliance with company regulations. Counted cash drawer, investigating and resolving discrepancies or variances.

Education / Training

Certified Administrative Assistant (2002) - International Business College, El Paso, TX

Diploma (2001) - Americas High School, El Paso, TX

Computer / Administrative Skills

Proficient in Microsoft Word, PowerPoint, Access, Excel, and Outlook

Skilled at recordkeeping, filing, document review, data entry, and use of all types of office equipment (e.g., fax, scanner, copier, desktop computer, multi-line telephone).

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