Customer Service Representative

Sharon Rather

Customer Service Representative CRG

Athens, AL 35613

**********@*****.*** - 256-***-****

To work in an environment that promotes the free flow of ideas between employees and allows opportunities for growth and development, both personal and professional. WORK EXPERIENCE

Unit Clerk

Bradford Healthcare - Madison, AL - August 2015 to Present Responsibilities

Answering the phones admitting and discharging patients, filing Accomplishments

It's very enjoyable meeting and greeting the patients and my co workers Skills Used

Customer service and computer skills

Customer Service Representative CRG

Direct TV - April 2007 to October 2014

Performs various CSR duties that include but are not limited to:

Navigating through multiple data entry systems and other relevant applications, tools, and resources while speaking with customers.

Answering customer questions and resolving issues in a professional and courteous manner.

Consistently meeting call center productivity and quality standards.

Communicating in a professional manner with both customers and co-workers.

Taking full advantages of situations that afford me the opportunity to acquire additional skills and knowledge pertaining to products and the system which I can use to assist the customer as well as potentially alerting them to new products and services that may fit their needs.

Promoted from Main Bank Support to CRG.

(Stand-in) Assists the Supervisor in answering other CRGs questions and handles escalated calls. Clerical Assistant

Assembly - Ciram, Inc - November 2005 to April 2007 November 2005 - April 2007

Responsible for packaging various types of media, including CDs and DVDs for distribution Clerical Assistant - Benchmark Electronics, Inc.

Quality Assurance Analyst

Tintronics, Inc - January 2005 to October 2005

January 2005 - October 2005

Responsible for reviewing, sorting, prioritizing, and delivering various forms of documentation Quality Assurance Analyst - Tintronics, Inc.

July 2004 - December 2004

Inspected various electronic components for possible defects.

Reported defects to a centralized database for correction. Tier II Customer Service Representative

West Telemarketing, Inc - October 2001 to April 2004 Provided general customer support via phone

Provided advanced technical support for:

HDTV satellite systems

Digital Video Recorder (DVR) satellite systems

Provided specialized support for angry or agitated customers

Mentored and audited newer or less experienced CSRs. Technology Expertise

Microsoft Office

Microsoft Windows

Various mainframe applications

EDUCATION

Associate's in Paralegal

Virginia College - Huntsville, AL

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