Manager Quality Assurance
Resume:
Timothy Jamilkowski
North Haven, CT 06473
*******.***********@*****.***
SUMMARY
Over 9 years experience in the Foodservice industry leading several key functions of the business cycle including:Technical Support, Quality Assurance, Development, Sales Engineering, Product Design and Deployment, and Dev Ops roles
EXPERIENCE
Solutions Engineer, Kitchen Brains
Stratford, CT 2016 - Present
Working directly with customers, providing a voice and vision on several SaaS based product offerings. Collaborated with internal and third party vendors to deliver complete, customer driven solutions that met customer requirements and objectives.
Accomplishments
●Project lead on a 18 month, multi-vendor Configuration Management solution for commercial appliances, serving as project manager and subject matter expert in design and specification of protocols
●UAT of prototype embedded controls and Zigbee-based wireless device interfaces
●Designed API Test suites for various Micro Services using Soap UI
●Provided development with customer requirements, use cases, and solution architecture documents and knowledge transfers
●Assisted multinational support teams on escalated trouble tickets and fielded new customer feature change requests
●Hold onsite/Webinar based training courses for prospective and current customers at all levels on various SaaS solutions
Manager of Development and Deployments, Kitchen Brains
Stratford,CT 2014 - 2016
Managed the day to day activities of the SaaS development and QA teams. Defined and schedules software releases based upon customer and business needs. Provided customer requirements for new features and products. Developed plans to modernize and refocus SaaS architecture and code base.
Accomplishments
●Transitioned SaaS infrastructure from local NOC to Amazon Web Services with IT System Architect.
●Worked with senior management and stakeholders to garner buy-in on new features, products and modernization of existing solutions
●Responsible for creating vision and customer requirements documentation
●Scrum Master for daily Agile scrum meetings
●Subject Matter Expert all SaaS solutions developed internally and by third party vendors
Sr. NPI Specialist/Software Support Specialist, Kitchen Brains
Stratford,CT 2007 - 2014
●Provided support for all SaaS based solutions
●Primary Quality Assurance operator
●Deployed solutions to customer sites.
●Repaired and upgraded commercial kitchen equipment
●Developed deployment scripts for Linux and Windows Machines
●Tested and evaluated Point of Sale Interfaces with SaaS solutions
●Evaluated Zigbee based wireless sensors and provided competitive analysis reports
EDUCATION
University of Connecticut - Storrs, CT
BS in Business Administration 2003 - 2007
Focus on Management Information Systems. Electives included courses on COBOL, VB.net, ASP.net, Perl, PHP, and Linux systems administration.
SKILLS
●Project Management - JIRA, MS Project, SalesForce.com
●Linux administration and scripting
●AWS service management - S3, VPC, EC2, RDS
●Java code and SQL debugging
●Zigbee protocol - embedded C serial communications, data packet analysis
●Scrum/Agile training
Other Achievements
●ServSafe Certification
●KFC Global Engineering - Leadership Excellence Award
●Employee of the Month
REFERENCES
Available upon request.
Contact this candidate