Manager Management
Resume:
Round Rock, TX *****
********@*****.***
JUAN SEPEDA
SUMMARY
As an experienced Business Analyst with 6 plus years of people management experience, and 3 plus years of data analysis experience. I’ve been able to utilize my tenure and history to gain a unique perspective within all of my roles. My earliest experience as a CSR taught me core principals I carry with me now even as I speak to executives and our business leadership regularly. My strengths in analysis and management make me efficient, versatile and productive.
EXPERIENCE
SOFTWARE BUSINESS ANALYST, ABILA
August 2016 – February 2017
Performed onsite meetings and analysis with clients to expedite development process
Documented Requirements needs and tracked assessments
Met and kept clear and open communication with external clients
Analyzed client requirements and documentation to provide detailed output
BUSINESS SYSTEMS ANALYST, KASASA
February 2016 - July 2016
Identified gaps in support allowing for increased tracking and detail over workflow and load for department as a whole
Began implementation of analysis based evaluation of stakeholders and throughput resulting in better aligning priorities
Expanded upon existing business and internal network to create transparency through all departments
Executed upgrade of CRM systems to enhance functionality for user base, not limited to testing, monitoring, evaluating, and troubleshooting
BUSINESS SOLUTIONS ANALYST, ELECTRONIC ARTS
October 2014-March 2016
Implemented Stakeholder meetings and reduced duplicate workload by 20%
Established updating system to increase communication and reduce delays
Executed series of analysis and identified fiscal savings of up to 80k
Improved efficiency and produced revised 8 KPI measures to better suit business
Migrated internal wiki to company-wide outlet to increase department visibility
TEAM MANAGER, ELECTRONIC ARTS
April 2013-December 2014
Coached and guided team of direct reports to exceed require KPI metrics
Forged a network with departments to expedite internal issue resolutions
Expanded coaching method and moved more advisors to senior roles
Built a series of Excel based reporting utilized by senior management
Produced goal based system to allow measurement of progress at TM level
QUALITY ANALYST, ELECTRONIC ARTS
March 2012-April 2013
Designed coaching strategy to improve support advisor experience and knowledge retention
Increased customer based satisfaction rating by 8% within a quarter by analyzing trending data and establishing “Top Driver” program
Created individual and holistic level progression tracker allowing more efficient development according to company standards
ROTATIONAL MANAGER/SUBJECT MATTER EXPERT, APPLE INC
August 2009-March 2012
Developed knowledge meeting to improve metrics and efficiency
Constructed mentor program for advisor advancement and progression
Formed Performance based club to incentivize advisors and identify positive principles
SKILLS & ABILITIES
Data Analysis – 4+ years
Management – 5 years
MYSQL – 2 years
Tableau – 2 years
Project Management – 2 years
Ruby – 1 year
Microsoft Office – 8+ years
JIRA – 4 years
HTML – 2 years
JavaScript – 1 year
JQuery – 1 year
Python – 1 year
PROFESSIONAL ACHIEVEMENTS
ELECTRONIC ARTS “GET IT DONE” AWARD
Received March 2015
Awarded Quarterly to an individual who has displayed innovation, impact, and commitment
ELECTRONIC ARTS “GET IT DONE” AWARD
Received April 2014
Awarded Quarterly to an individual who has displayed innovation, impact, and commitment
ELECTRONIC ARTS “GET IT DONE” AWARD
Received August 2013
Awarded Quarterly to an individual who has displayed innovation, impact, and commitment
EDUCATION
TARRANT COUNTY COLLEGE, ARLINGTON TX [2007-2009]
Studied a variety of courses, most specializing in design, computer science, and computer programming
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