***** **** **** **

Round Rock, TX *****

512-***-****

acyuks@r.postjobfree.com

JUAN SEPEDA

SUMMARY

As an experienced Business Analyst with 6 plus years of people management experience, and 3 plus years of data analysis experience. I’ve been able to utilize my tenure and history to gain a unique perspective within all of my roles. My earliest experience as a CSR taught me core principals I carry with me now even as I speak to executives and our business leadership regularly. My strengths in analysis and management make me efficient, versatile and productive.

EXPERIENCE

SOFTWARE BUSINESS ANALYST, ABILA

August 2016 – February 2017

Performed onsite meetings and analysis with clients to expedite development process

Documented Requirements needs and tracked assessments

Met and kept clear and open communication with external clients

Analyzed client requirements and documentation to provide detailed output

BUSINESS SYSTEMS ANALYST, KASASA

February 2016 - July 2016

Identified gaps in support allowing for increased tracking and detail over workflow and load for department as a whole

Began implementation of analysis based evaluation of stakeholders and throughput resulting in better aligning priorities

Expanded upon existing business and internal network to create transparency through all departments

Executed upgrade of CRM systems to enhance functionality for user base, not limited to testing, monitoring, evaluating, and troubleshooting

BUSINESS SOLUTIONS ANALYST, ELECTRONIC ARTS

October 2014-March 2016

Implemented Stakeholder meetings and reduced duplicate workload by 20%

Established updating system to increase communication and reduce delays

Executed series of analysis and identified fiscal savings of up to 80k

Improved efficiency and produced revised 8 KPI measures to better suit business

Migrated internal wiki to company-wide outlet to increase department visibility

TEAM MANAGER, ELECTRONIC ARTS

April 2013-December 2014

Coached and guided team of direct reports to exceed require KPI metrics

Forged a network with departments to expedite internal issue resolutions

Expanded coaching method and moved more advisors to senior roles

Built a series of Excel based reporting utilized by senior management

Produced goal based system to allow measurement of progress at TM level

QUALITY ANALYST, ELECTRONIC ARTS

March 2012-April 2013

Designed coaching strategy to improve support advisor experience and knowledge retention

Increased customer based satisfaction rating by 8% within a quarter by analyzing trending data and establishing “Top Driver” program

Created individual and holistic level progression tracker allowing more efficient development according to company standards

ROTATIONAL MANAGER/SUBJECT MATTER EXPERT, APPLE INC

August 2009-March 2012

Developed knowledge meeting to improve metrics and efficiency

Constructed mentor program for advisor advancement and progression

Formed Performance based club to incentivize advisors and identify positive principles

SKILLS & ABILITIES

Data Analysis – 4+ years

Management – 5 years

MYSQL – 2 years

Tableau – 2 years

Project Management – 2 years

Ruby – 1 year

Microsoft Office – 8+ years

JIRA – 4 years

HTML – 2 years

JavaScript – 1 year

JQuery – 1 year

Python – 1 year

PROFESSIONAL ACHIEVEMENTS

ELECTRONIC ARTS “GET IT DONE” AWARD

Received March 2015

Awarded Quarterly to an individual who has displayed innovation, impact, and commitment

ELECTRONIC ARTS “GET IT DONE” AWARD

Received April 2014

Awarded Quarterly to an individual who has displayed innovation, impact, and commitment

ELECTRONIC ARTS “GET IT DONE” AWARD

Received August 2013

Awarded Quarterly to an individual who has displayed innovation, impact, and commitment

EDUCATION

TARRANT COUNTY COLLEGE, ARLINGTON TX [2007-2009]

Studied a variety of courses, most specializing in design, computer science, and computer programming

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